Manager Content Operations Jobs in Ontario (NOW HIRING)

What You'll Do:
Product & Platform Support
Partner with the Product Manager, Content Management to support the ongoing evolution of content management platforms and related business capabilities.
Gather, document, and refine business requirements from stakeholders across multiple functions.
Support product roadmap initiatives through discovery, testing, validation, implementation planning, and release activities.
Analyze user feedback, business needs, and operational challenges to identify opportunities for platform improvement.
Assist in prioritizing enhancements, resolving platform gaps, and supporting continuous improvement initiatives.
Lead assigned initiatives and workstreams from discovery through implementation, coordinating stakeholders and driving progress with limited oversight.
Coordinate with business, technology, and vendor teams to support successful delivery of platform enhancements.
Platform Operations & Governance
Support the administration and governance of Adobe Workfront and AEM Assets, including workflows, metadata, user access, content lifecycle processes, dashboards, custom forms, and platform standards.
Monitor platform usage, adoption trends, operational issues, and opportunities for optimization.
Coordinate issue triage and resolution activities with technology teams and external partners.
Help establish and maintain platform best practices, governance standards, and operating procedures.
Support quality assurance, testing, and release validation activities for new platform capabilities.
Help identify opportunities to improve content operations, asset management processes, metadata quality, and workflow efficiency across the content ecosystem.
Stakeholder Engagement
Build strong relationships with stakeholders across Marketing, Creative, Content, eCommerce, Technology, and other business teams.
Facilitate discussions to understand business challenges and translate them into platform requirements or process improvements.
Lead conversations with stakeholders of varying technical backgrounds, helping drive alignment and informed decision-making.
Influence outcomes through expertise, collaboration, and trusted partnerships rather than formal authority.
Work with stakeholders at multiple levels of the organization, including business users, subject matter experts, technology teams, vendors, and leadership.
Adoption & Change Enablement
Support onboarding and enablement activities for new users and teams.
Coordinate training, documentation, communications, and adoption activities associated with new platform capabilities.
Partner with change management and business teams to support successful adoption of new processes and functionality.
Contribute to user guides, best practices, FAQs, and other support materials.
What You'll Bring:
5+ years of experience in product management, product operations, platform administration, business process improvement, project delivery, or similar cross-functional roles supporting business and technology initiatives.
Experience working with enterprise business platforms and supporting cross-functional stakeholder groups.
Strong stakeholder management, communication, facilitation, and relationship-building skills.
Demonstrated ability to influence outcomes and drive progress without direct authority.
Demonstrated ability to navigate ambiguity, establish direction when requirements are incomplete, and move initiatives forward with moderate guidance.
Ability to operate independently and proactively seek answers, clarity, and alignment.
Strong analytical, problem-solving, and critical-thinking skills.
Ability to understand complex business processes and think in systems, including how workflows, data, integrations, and users interact across platforms.
Experience balancing operational responsibilities while contributing to larger strategic initiatives.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Comfortable working with moderate direction while maintaining focus on broader business objectives and delivery commitments.
Experience with Adobe Workfront is an asset.
Experience with Adobe Experience Manager (AEM) Assets or other Digital Asset Management (DAM) platforms is an asset.
Product management or product operations experience is an asset.
Experience supporting enterprise SaaS platforms and platform governance is an asset.
Familiarity with workflow automation, integrations, or content supply chain concepts is an asset.
Experience supporting organizational change, adoption, or platform transformation initiatives is an asset.
We're always looking for great talent! In addition to competitive pay, we offer:
Comprehensive benefits and retirement programs
Performance incentives, Continuing Education Programs
Other perks to support your well-being
Career growth opportunities and product discounts
Broadband Salary Range: $64,000 – $106,000.Our typical hiring range is between $64,000 and $90,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.