The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics' overseas offices ...
Quick apply
The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics' overseas offices ...
Operations Associate
CA$17.60 - CA$18.10/hr
Retirement
Operations Associate Part-Time Permanent Reporting to: Operations Team Lead Harry Rosen, Yorkdale ... Customer Service * Accurately control and process client transactions through the POS system with ...
Operations Associate
CA$17.60 - CA$18.10/hr
Retirement
Operations Associate Part-Time Permanent Reporting to: Operations Team Lead Harry Rosen, Yorkdale ... Customer Service * Accurately control and process client transactions through the POS system with ...
Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses ...
Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses ...
Customer Operations Associate
Toronto, ON · Remote
CA$55K - CA$65K/yr
Medical
Dental
We serve a diverse range of industries, from food service and customer support to healthcare, ... Customer Operations Associates sit within the Customer Success department and are the operations ...
Quick apply
Customer Operations Associate
Toronto, ON · Remote
CA$55K - CA$65K/yr
Medical
Dental
We serve a diverse range of industries, from food service and customer support to healthcare, ... Customer Operations Associates sit within the Customer Success department and are the operations ...
Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as ...
Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as ...
Operations Associate (Part-Time) - Bloor Street
Medical
Dental
Vision
Retirement
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
Operations Associate (Part-Time) - Bloor Street
Medical
Dental
Vision
Retirement
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
Operations Associate (Part-Time) - Square One Shopping Centre
Mississauga, ON · On-site
Medical
Dental
Vision
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
Operations Associate (Part-Time) - Square One Shopping Centre
Mississauga, ON · On-site
Medical
Dental
Vision
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
Operations Associate, Eastern Canada
Vaughan, ON · On-site
PTO
As Operations Associate, you'll support the systems and processes that make those experiences ... A customer-service mindset and the ability to build positive relationships with teens, families ...
Operations Associate, Eastern Canada
Vaughan, ON · On-site
PTO
As Operations Associate, you'll support the systems and processes that make those experiences ... A customer-service mindset and the ability to build positive relationships with teens, families ...
Get involved in our customer service, counter sales, order management, inventory and pricing ... Operations Associate role. It is a combination of base salary plus profit sharing based on ...
Quick apply
Get involved in our customer service, counter sales, order management, inventory and pricing ... Operations Associate role. It is a combination of base salary plus profit sharing based on ...
Financial Operations Associate
Burlington, ON · On-site
CA$50K - CA$58K/yr
Medical
Life
Retirement
PTO
We are seeking a highly motivated and detail-oriented Financial Operations Associate to join our ... Investigate and respond to inquiries within agreed-upon service level agreements (SLAs). * Review ...
Financial Operations Associate
Burlington, ON · On-site
CA$50K - CA$58K/yr
Medical
Life
Retirement
PTO
We are seeking a highly motivated and detail-oriented Financial Operations Associate to join our ... Investigate and respond to inquiries within agreed-upon service level agreements (SLAs). * Review ...
Ensures overall operational excellence and service growth. Fosters a team environment while ... sales professionals, customer's decision-making associates, all of which enhance the local ...
Ensures overall operational excellence and service growth. Fosters a team environment while ... sales professionals, customer's decision-making associates, all of which enhance the local ...
We're hiring a Business Operations Associate to join our core team and work directly with the ... Lead market analysis, competitive deep dives, and opportunity sizing to identify trends, customer ...
We're hiring a Business Operations Associate to join our core team and work directly with the ... Lead market analysis, competitive deep dives, and opportunity sizing to identify trends, customer ...
Customer Service Associate
Mississauga, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Mississauga, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Newmarket, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Newmarket, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Bilingual Senior Service Operations Process Specialist
Mississauga, ON · On-site
Medical
Life
Drive continuous improvement initiatives to enhance customer experience, operational efficiency ... associates. * Support field service auditing processes to ensure compliance and accuracy. Education ...
Bilingual Senior Service Operations Process Specialist
Mississauga, ON · On-site
Medical
Life
Drive continuous improvement initiatives to enhance customer experience, operational efficiency ... associates. * Support field service auditing processes to ensure compliance and accuracy. Education ...
Business Operations Associate
Toronto, ON · On-site
Who you are We're hiring a Business Operations Associate to help run and evolve the engine behind ... underwriting, diligence, and servicing. * Ensure systems are audit-ready, accurate, and ...
Quick apply
Business Operations Associate
Toronto, ON · On-site
Who you are We're hiring a Business Operations Associate to help run and evolve the engine behind ... underwriting, diligence, and servicing. * Ensure systems are audit-ready, accurate, and ...
Sales Operations Associate
CA$47K - CA$69K/yr
Medical
Dental
Life
Retirement
DBRS Morningstar is seeking a Sales Operations Associate to provide global support for regional ... (CRM) and ideally Marketing Cloud Account Engagement (Pardot) * Interest in the financial services ...
Sales Operations Associate
CA$47K - CA$69K/yr
Medical
Dental
Life
Retirement
DBRS Morningstar is seeking a Sales Operations Associate to provide global support for regional ... (CRM) and ideally Marketing Cloud Account Engagement (Pardot) * Interest in the financial services ...
Customer Service Associate I
Brampton, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate I
Brampton, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Operations Associate information
What are the key skills and qualifications needed to thrive as a customer service operations associate?
To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.
What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?
Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.
What does a customer service operations associate do?
A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Mississauga, ON?
The most popular types of Customer Service Operations jobs in Mississauga, ON are:
What are popular job titles related to Customer Service Operations Associate jobs in Mississauga, ON?
For Customer Service Operations Associate jobs in Mississauga, ON, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Mississauga, ON look for?
The top searched job categories for Customer Service Operations Associate jobs in Mississauga, ON are:
What cities near Mississauga, ON are hiring for Customer Service Operations Associate jobs?
Cities near Mississauga, ON with the most Customer Service Operations Associate job openings:
Full-time
Re-posted 26 days ago
Job description
The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics’ overseas offices & agents. The CSR conducts effective and efficient handling of shipments to ensure continuous cargo flow while at the same time respecting company policies and objectives, with an outstanding customer service and proactiveness.
Main responsibilities:
- Main point of contact with assigned customers and handling the transactional requirements of their accounts
- Proactively identify potential issues and work to resolve with sense of urgency,
- Effective and efficient job file set up and maintenance,
- Effectively communication with local/overseas Agents, carriers regarding bookings, shipping instructions & documentation (arrival notices, bills of lading, etc.)
- Providing pre-alerts to customers and/or overseas offices & agents
- Pickup Order creation & distribution for OTR (over the road moves)
- Proactively tracking/tracing of shipments and provide timely updates to customers
- Preparing / follow up on customs documentation and requirements
- Generate reports for Customers
- Insurance and additional services follow up
- Timely update of milestones into company’s operating system
- Preparation of ZIM Logistics documentation
- Develop and maintain strong and close relationships with customers and vendors,
- Billing aligned with tax requirements in Canada
- Distribution of Proof of Deliveries
- Rating and creation of invoices following credit terms,
- Accruing revenue and costs accurately in the system following company’s guidelines,
- Support the Finance Team providing Information for Accounts Payable, Receivable functions,
- Review and approve vendors’ invoices
Function:
Countries & Business Development
Requirements:
Requirements:
- Minimum 3 years of proven experience in Customer Service / Operations position with non-asset trucking brokerage and/or Asset ground operators
- Knowledge of Freight Forwarding / Supply Chain Logistics with Ocean/Air freight operations will be an asset
- Proficient in MS Office
- Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)
- Knowledge of Canadian Customs requirements (ACI, HS Code, Fumigation)
- Knowledge of Incoterms
- Understanding of carriers' services and routing
- Must be detail oriented and accurate when processing documentation
- Team player