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Customer Service Operations Associate Jobs in Concord, ON

Harry Rosen, Inc.

Operations Associate

Toronto, ON

CA$17.60 - CA$18.10/hr

Operations Associate Part-Time Permanent Reporting to: Operations Team Lead Harry Rosen, Yorkdale ... Customer Service * Accurately control and process client transactions through the POS system with ...

JobGet

Customer Operations Associate

Toronto, ON · Remote

CA$55K - CA$65K/yr

We serve a diverse range of industries, from food service and customer support to healthcare, ... Customer Operations Associates sit within the Customer Success department and are the operations ...

Aerotek

Business Operations Associate

Mississauga, ON

CA$1.0K/wk

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses ...

Aerotek

Business Operations Associate

Mississauga, ON · On-site

Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as ...

Dollar Tree

Customer Service Associate

Mississauga, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate

Newmarket, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Passage

Business Operations Associate

Toronto, ON · On-site

Who you are We're hiring a Business Operations Associate to help run and evolve the engine behind ... underwriting, diligence, and servicing. * Ensure systems are audit-ready, accurate, and ...

Swiss Re

Insurance Operations Associate

Toronto, ON

CA$62K - CA$80K/yr

Experience or coursework related to insurance, reinsurance, or financial services * Familiarity with CRM platforms, workflow tools, or operational systems * Exposure to audit, governance, or ...

Jj

Customer Services Supervisor (Canada)

Markham, ON

Coach, develop, and performancemanage customer service associates, fostering a strong customer and employeeexperience culture. * Track and review operational metrics (e.g., order accuracy, turnaround ...

Dollar Tree

Customer Service Associate I

Brampton, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Concord, ON

Customer Service Operations Associate information

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, handling inquiries, and ensuring efficient service delivery. They often use tools like CRM software and require strong communication and organizational skills to resolve issues and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

Is a Customer Service Operations Associate job stressful?

A Customer Service Operations Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex problems efficiently.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer operations associate do?

A customer operations associate manages customer accounts, processes orders, and resolves service issues to ensure customer satisfaction. They often use customer relationship management (CRM) software and communicate with clients via phone, email, or chat as part of their daily responsibilities.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What jobs pay 4000 a week without a degree?

Customer Service Operations Associates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades, which may require certifications or extensive experience. Most jobs paying this amount usually demand specific skills, certifications, or significant experience rather than formal degrees.
What are the most commonly searched types of Customer Service Operations jobs in Concord, ON? The most popular types of Customer Service Operations jobs in Concord, ON are:
What cities near Concord, ON are hiring for Customer Service Operations Associate jobs? Cities near Concord, ON with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Concord, ON as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution.

Customer Service / Operations Representative

ZIM

Toronto, ON • On-site

Full-time

Posted 5 days ago

Job description

The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics’ overseas offices & agents. The CSR conducts effective and efficient handling of shipments to ensure continuous cargo flow while at the same time respecting company policies and objectives, with an outstanding customer service and proactiveness.

Main responsibilities:

  • Main point of contact with assigned customers and handling the transactional requirements of their accounts
  • Proactively identify potential issues and work to resolve with sense of urgency,
  • Effective and efficient job file set up and maintenance,
  • Effectively communication with local/overseas Agents, carriers regarding bookings, shipping instructions & documentation (arrival notices, bills of lading, etc.)
  • Providing pre-alerts to customers and/or overseas offices & agents
  • Pickup Order creation & distribution for OTR (over the road moves)
  • Proactively tracking/tracing of shipments and provide timely updates to customers
  • Preparing / follow up on customs documentation and requirements
  • Generate reports for Customers
  • Insurance and additional services follow up
  • Timely update of milestones into company’s operating system
  • Preparation of ZIM Logistics documentation
  • Develop and maintain strong and close relationships with customers and vendors,
  • Billing aligned with tax requirements in Canada
  • Distribution of Proof of Deliveries
  • Rating and creation of invoices following credit terms,
  • Accruing revenue and costs accurately in the system following company’s guidelines,
  • Support the Finance Team providing Information for Accounts Payable, Receivable functions,
  • Review and approve vendors’ invoices

Function:
Countries & Business Development
Requirements:

Requirements:

  • Minimum 3 years of proven experience in Customer Service / Operations position with non-asset trucking brokerage and/or Asset ground operators
  • Knowledge of Freight Forwarding / Supply Chain Logistics with Ocean/Air freight operations will be an asset
  • Proficient in MS Office
  • Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)
  • Knowledge of Canadian Customs requirements (ACI, HS Code, Fumigation)
  • Knowledge of Incoterms
  • Understanding of carriers' services and routing
  • Must be detail oriented and accurate when processing documentation
  • Team player