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Customer Service Operations Associate Jobs in Kitchener, ON

L3HHCM20

Service Operations Coordinator 1

Dundas, ON

CA$29.80 - CA$39.42/hr

Service Operations Coordinator Reference# 38369 Waterdown, Ontario Primary Responsibilities ... Associates Degree with a minimum of 2 years of prior related experience. * Experience in a Customer ...

Dollar Tree

Customer Service Associate

Burlington, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate

Stratford, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Kitchener, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Burlington, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Kitchener, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Brantford, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Elmira, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Waterloo, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Waterdown, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Paris, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Hamilton, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Kitchener, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Hamilton, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

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Customer Service Operations Associate information

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Kitchener, ON? The most popular types of Customer Service Operations jobs in Kitchener, ON are:
What job categories do people searching Customer Service Operations Associate jobs in Kitchener, ON look for? The top searched job categories for Customer Service Operations Associate jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Customer Service Operations Associate jobs? Cities near Kitchener, ON with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you

Service Operations Coordinator 1

L3HHCM20

Dundas, ON

CA$29.80 - CA$39.42/hr

Other

Posted 7 days ago

Job description

Service Operations Coordinator

Reference# 38369

Waterdown, Ontario

Primary Responsibilities 

  • Assist in the management and coordination of the end-to-end activities of the repair and upgrade process, to ensure successful completion and return of the customer's product.
  • Communicate to the internal Customer Service team, on a regular basis, the status of the service event actions including issues impacting delivery as promised and/or contracted.
  • Resolve and escalate issues impacting on time deliveries and revenue recognition
  • Participate in the maintenance of a capacity plan and repair schedule for the Service Centers
  • Provide repair routing guidance to the Customer Service team
  • Chair regular meetings with Service Centers and the internal teams to ensure customer and revenue commitments are being met
  • Track and communicate due in Returned Material Authorization (RMA) to the Service Center and Materials team. Pre-stage material and resources to meet customer commitments
  • Review customer documentation and liaise with Customer Service team as required to collect missing information.
  • Create and update work orders as required
  • Ensure repair data is complete and accurate in the ERP system
  • Update entries into U.S Government IUID registration site
  • Report Service Center RTAT overall and Customer experience RTAT
  • Ensure all required documents are uploaded in ERP LN
  • Proactively identify and resolve risks and obstacles to support successful outcomes and ensure smooth service delivery
  • Continuously enhance service center processes to reduce risk, eliminate barriers, and ensure efficient, accurate distribution of service data and information
  • Coordinate and document repair activities to ensure service centers remain on schedule and aligned with operational goals.

Required Capabilities 

  • Demonstrate ability to work in a fast-paced service-oriented environment
  • Understanding of Aerospace / High Tech industry is an asset
  • Effective communication skills and strong command of both written and oral English language
  • Strong organization, time management skills and attention to detail
  • Ability to multi-task and work under pressure
  • Strong analytical and problem-solving skills
  • Knowledge of ISO9000/AS9100 standards is an asset
  • Knowledge of repair scheduling and capacity planning

Desired Education and Experiences 

  • Requires fully proficient job knowledge/skills.
  • Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
  • Experience in a Customer Administration or Repair Management environment
  • Experience with Export Controls, ITAR and controlled goods a plus

*This posting is for a current vacancy.  In the province of Ontario, Canada, the pay range for this position will be $29.80/hr to $39.42/hr

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