Customer Service Operations Associate Jobs in Kitchener, ON

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

The Sales and Operations Associate is a full-time entry level position, where you will learn hands-on and receive the guidance, mentoring, and support you need to be successful in your career at EMCO. The ideal candidate is someone that takes ownership of working in a warehouse environment for the first 6-12 months and focused on learning the foundation of our business. You need to be hard working, quick learner, great with people and able to work collaboratively in a team environment.

Although we are looking for a candidate that focuses and strives on sales, successful graduates of the program have continued their careers with EMCO in various positions such as Senior Account Managers, Technical Sales Specialists, Purchasers, Operations Managers and more!

As an Sales and Operations Associate, you will progress through a structured training regiment to learn every aspect of our business from shipping and receiving, to sales, operations, purchasing, account management and everything in between. 

Additional duties will include:

Warehouse Logistics

• Learn the products we sell, how they get from the vendor to the customer and understand all levels of sales support.

Counter Sales 

• Get involved in our customer service, counter sales, order management, inventory and pricing controls, credit management, financial statements and much more... 

Inside Sales

• Gain the skills and knowledge to process orders for our customers from start to finish, including providing timely quotes, account management, sourcing material, ensuring delivery, follow-up and much more...

Outside Sales/Account Management

• Learn how to find new business opportunities, sell our products, negotiate contracts, and build customer and vendor relationships.

Finally - You can take all of your training and determine your ideal career path.

• College and/or University degree
• Positive attitude and results oriented mindset
• Desire to continuously learn and grow
• Excellent customer service and organizational skills
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting
• Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates
• Proficient in Microsoft Office software

What EMCO Offers You:

• A world-class development program tailored for you
• Great mentors and on-the-job training
• Growth potential with competitive salary, and profit sharing
• A career with a solid, stable company with strong core values
• Full benefits and pension package
• A commitment to internal promotion

Salary Range: $45,000 - $65,000

Salary Range is based on total compensation for a first year teammate in the Sales and Operations Associate role. It is a combination of base salary plus profit sharing based on performance of the individual as well as the business. 

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.