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Customer Service Operations Associate Jobs in Kitchener, ON

IDEX

Customer Service Representative

Waterloo, ON · On-site

CA$40K - CA$60K/yr

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR ... Customer Service Representative DEPARTMENT: Value Stream LOCATION: Waterloo, ON Position Summary ...

Walmart

Stockperson/Cartpusher

Waterdown, ON · On-site

CA$17.75/hr

WHAT YOU'LL DO Support Customer Service Operations Collect shopping carts from cart corrals, the ... associates. Promote a Safe and Hazard Free Work Environment Use required personal protective ...

Walmart

Stockperson/Cartpusher

Woodstock, ON · On-site

CA$17.75/hr

WHAT YOU'LL DO Support Customer Service Operations Collect shopping carts from cart corrals, the ... associates. Promote a Safe and Hazard Free Work Environment Use required personal protective ...

Circle K

Customer Service Representative

Elmira, ON

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and ... Performs multi-function operation of fuel console, lottery machines, money order machine, telecom ...

LASIK MD

Customer Service Supervisor

Hamilton, ON · On-site

CA$23.74 - CA$28.48/hr

CUSTOMER SERVICE SUPERVISOR Working in a LASIK MD clinic (an affiliated entity of Vision Group) is ... Please note that weekly hours are based on operational needs, may vary, and are not guaranteed.

Head Canada Inc.

Be Seen First

Bilingual Customer Service Representative

Guelph, ON · On-site

CA$40K - CA$44K/yr

... and internal operations teammates - (Racquet and Winter Sports) - Act as a liaison between ... Associates degree required - PC literate with Proficiency in Windows and Microsoft Office software ...

Walmart

(CAN) Stockperson/Cartpusher

Burlington, ON · On-site

CA$17.75/hr

WHAT YOU'LL DO Support Customer Service Operations Collect shopping carts from cart corrals, the ... associates. Promote a Safe and Hazard Free Work Environment Use required personal protective ...

Walmart

OMNI Customer Fulfillment Associate

Kitchener, ON · On-site

CA$17.75/hr

This position is well suited for individuals seeking an engaging role in customer service or retail ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

401 Auto

Fixed Operations Manager

Cambridge, ON · On-site

CA$100K - CA$150K/yr

Dynamic Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience! As a Regional Fixed Operations Manager, you will play a ...

Walmart

OMNI Customer Fulfillment Associate

Waterdown, ON · On-site

CA$17.75/hr

This position is well suited for individuals seeking an engaging role in customer service or retail ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

Walmart

OMNI Customer Fulfillment Associate

Kitchener, ON · On-site

CA$17.75/hr

This position is well suited for individuals seeking an engaging role in customer service or retail ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

Walmart

OMNI Customer Fulfillment Associate

Woodstock, ON · On-site

CA$17.75/hr

This position is well suited for individuals seeking an engaging role in customer service or retail ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

401 Auto

Fixed Operations Manager

Cambridge, ON · On-site

CA$100K - CA$150K/yr

Dynamic Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience! As a Regional Fixed Operations Manager, you will play a ...

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Customer Service Operations Associate information

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Kitchener, ON?

The most popular types of Customer Service Operations jobs in Kitchener, ON are:

What are popular job titles related to Customer Service Operations Associate jobs in Kitchener, ON?

For Customer Service Operations Associate jobs in Kitchener, ON, the most frequently searched job titles are:

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The top searched job categories for Customer Service Operations Associate jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Customer Service Operations Associate jobs?

Cities near Kitchener, ON with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative

Hamilton, ON • On-site

CSN Collision
Retail • 51 - 200 employees
Learn more about CSN Collisionexternal

Full-time

Posted 9 days ago

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

Summary:

Since 1993, CSN Koebel's has been a staple in the Waterloo community and a leader in collision repair. We pride ourselves on providing the highest level of customer service and treating your vehicle as if it's one of our own. Our trained technicians will repair your vehicle properly to pre-accident condition so that you can get back on the road safely.

The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR's goal is to ascertain the customer's needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop.  Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.

Requirements

  • Customer & Vendor Support: Handle inquiries from customers and vendors via phone, email, and in person. Maintain a professional and positive approach, provide updates throughout processes, and resolve issues promptly to ensure smooth account and claim management.
  • Invoice, Payment & Claims Processing: Accurately enter invoices, post payments, create repair and towing invoices, and maintain up-to-date financial and administrative records. Receive payments from customers, insurers, and third parties.
  • Scheduling & Coordination: Book appraisal, repair, rental, and sublet appointments; confirm drivability and towing needs; coordinate with head office and external partners for documentation and payment processing
  • Document & System Management: Maintain organized digital and physical filing systems, update management systems with dates and notes, scan and post invoices, and track calls per claim.
  • Vehicle & Courtesy Car Handling: Check in courtesy cars, record mileage and condition, and manage warranty parts for corrosion claims.
  • Insurance & Claims Administration: Explain insurance processes, verify deductibles, prepare claim paperwork, update insurers on repair status, and manage estimating systems, assignments, and supplements.
  • Customer Experience & Compliance: Ensure clear communication through preferred channels, manage customer touchpoints, facilitate CSI reviews, and maintain compliance with WHMIS and PIPEDA standards.
  • General Office Support: Assist with office administration, labor flagging, cost management, and other duties as required, including maintaining a clean and organized workspace.
  • 3 to 5 Years of experience in customer service, accounts payable and receivables is an asset.
  • 3 to 5 years of experience, automotive parts experience is preferred
  • Working Knowledge of the ARMS system, Mitchell and Reynolds, Collision Link and Progi Parts to source value pricing or any other inventory Management system will be an asset.
  • Valid Driver's license

Potential On-the-Job Exposure to the following elements:

  • Fumes
  • Dirt
  • Chemicals/Toxins
  • Hazards
  • Heat/Cold
  • Noise
  • Frequently required to bend, crouch, reach, handle tools and lift in excess of 50lbs of materials

Benefits

  • Competitive pay
  • Benefits
  • Hours of Operation: Monday - Friday 8:00 am - 5:00 pm

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