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Service Operations Associate Jobs in Kitchener, ON

L3HHCM20

Service Operations Coordinator 1

Dundas, ON · On-site

CA$29.80 - CA$39.42/hr

Service Operations Coordinator Reference# 38369 Waterdown, Ontario Primary Responsibilities ... post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.

Otis

Associate, New Equipment Ops

Hamilton, ON

CA$60K - CA$65K/yr

Support scheduling & other local controls for new equipment operations * Perform site field visits ... Otis is the world's largest elevator and escalator manufacturing, installation and service business.

REIC

Service Manager

Brantford, ON

Manage work assignments to achieve operational goals, including on-time service and equipment ... Associate degree or technical certification preferred (or equivalent experience). * 5+ years of ...

REIC

Service Manager

Brantford, ON · On-site

$34 - $45/hr

Manage work assignments to achieve operational goals, including on-time service and equipment ... Associate degree or technical certification preferred (or equivalent experience). * 5+ years of ...

Dollar Tree

Customer Service Associate

Stratford, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate

Burlington, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate

Burlington, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

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Service Operations Associate information

What is a service operations associate?

A service operations associate is responsible for supporting the daily functions of a company's service department, ensuring efficient delivery of services to customers. They often handle tasks such as coordinating workflows, managing customer inquiries, and using tools like CRM software to track service requests. Strong communication skills and attention to detail are important for this role.

What is the job description of a service associate?

A Service Operations Associate is responsible for supporting customer service functions, managing service requests, and ensuring efficient operations. They often handle communication with clients, troubleshoot issues, and use tools like CRM software to track service activities. Strong communication skills and attention to detail are essential for this role.

What job makes $10,000 a month without a degree?

A Service Operations Associate typically does not earn $10,000 a month without specialized experience or advanced skills. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields like software development, where skills and performance are key factors. Most jobs with such income levels require relevant experience, certifications, or a strong track record rather than just a degree.

What does an operations associate do?

An operations associate is responsible for supporting daily business functions, such as coordinating workflows, managing data, and ensuring processes run smoothly. They often use tools like spreadsheets and enterprise software, and may handle customer inquiries or logistical tasks to improve efficiency.
What cities near Kitchener, ON are hiring for Service Operations Associate jobs? Cities near Kitchener, ON with the most Service Operations Associate job openings:
Service Operations Associate jobs near you

Service Operations Coordinator 1

L3HHCM20

Dundas, ON • On-site

CA$29.80 - CA$39.42/hr

Other

Posted 21 days ago

Job description

Service Operations Coordinator

Reference# 38369

Waterdown, Ontario

Primary Responsibilities 

  • Assist in the management and coordination of the end-to-end activities of the repair and upgrade process, to ensure successful completion and return of the customer's product.
  • Communicate to the internal Customer Service team, on a regular basis, the status of the service event actions including issues impacting delivery as promised and/or contracted.
  • Resolve and escalate issues impacting on time deliveries and revenue recognition
  • Participate in the maintenance of a capacity plan and repair schedule for the Service Centers
  • Provide repair routing guidance to the Customer Service team
  • Chair regular meetings with Service Centers and the internal teams to ensure customer and revenue commitments are being met
  • Track and communicate due in Returned Material Authorization (RMA) to the Service Center and Materials team. Pre-stage material and resources to meet customer commitments
  • Review customer documentation and liaise with Customer Service team as required to collect missing information.
  • Create and update work orders as required
  • Ensure repair data is complete and accurate in the ERP system
  • Update entries into U.S Government IUID registration site
  • Report Service Center RTAT overall and Customer experience RTAT
  • Ensure all required documents are uploaded in ERP LN
  • Proactively identify and resolve risks and obstacles to support successful outcomes and ensure smooth service delivery
  • Continuously enhance service center processes to reduce risk, eliminate barriers, and ensure efficient, accurate distribution of service data and information
  • Coordinate and document repair activities to ensure service centers remain on schedule and aligned with operational goals.

Required Capabilities 

  • Demonstrate ability to work in a fast-paced service-oriented environment
  • Understanding of Aerospace / High Tech industry is an asset
  • Effective communication skills and strong command of both written and oral English language
  • Strong organization, time management skills and attention to detail
  • Ability to multi-task and work under pressure
  • Strong analytical and problem-solving skills
  • Knowledge of ISO9000/AS9100 standards is an asset
  • Knowledge of repair scheduling and capacity planning

Desired Education and Experiences 

  • Requires fully proficient job knowledge/skills.
  • Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
  • Experience in a Customer Administration or Repair Management environment
  • Experience with Export Controls, ITAR and controlled goods a plus

*This posting is for a current vacancy.  In the province of Ontario, Canada, the pay range for this position will be $29.80/hr to $39.42/hr

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