Technical Operations Engineer
CA$60K - CA$80K/yr
The Technical Operations Engineer acts as the primary support function for internal teams and ... Manages ticket queues and incident escalations reported via the Engage ITSM and monitoring systems.
Technical Operations Engineer
CA$60K - CA$80K/yr
The Technical Operations Engineer acts as the primary support function for internal teams and ... Manages ticket queues and incident escalations reported via the Engage ITSM and monitoring systems.
Technical Operations Analyst
Collingwood, ON · Hybrid
CA$110K - CA$135K/yr
The ability to context-switch and manage multiple threads of investigation simultaneously ... Tell us about a time you had to untangle a complex operational or technical problem - what did you ...
Technical Operations Analyst
Collingwood, ON · Hybrid
CA$110K - CA$135K/yr
The ability to context-switch and manage multiple threads of investigation simultaneously ... Tell us about a time you had to untangle a complex operational or technical problem - what did you ...
Technical Operations Analyst
Waterloo, ON · Hybrid
CA$55K - CA$65K/yr
As a Technical Operations Analyst on our Customer Success & Operations team, you will play a ... You'll be responsible for managing customer requests, troubleshooting technical issues, and ...
Technical Operations Analyst
Waterloo, ON · Hybrid
CA$55K - CA$65K/yr
As a Technical Operations Analyst on our Customer Success & Operations team, you will play a ... You'll be responsible for managing customer requests, troubleshooting technical issues, and ...
Technical Operations Engineer
Toronto, ON · Hybrid
CA$105K - CA$145K/yr
Day to day, you will triage and resolve client technical questions, manage vendor license administration and renewals, and produce reporting that informs operational decisions. This role is a ...
Technical Operations Engineer
Toronto, ON · Hybrid
CA$105K - CA$145K/yr
Day to day, you will triage and resolve client technical questions, manage vendor license administration and renewals, and produce reporting that informs operational decisions. This role is a ...
DevOps Manager
Toronto, ON · On-site
As DevOps Manager, you will guide and mentor the technical and professional development of team members. You will provide continuous feedback, address underperformance, and recognize individual ...
DevOps Manager
Toronto, ON · On-site
As DevOps Manager, you will guide and mentor the technical and professional development of team members. You will provide continuous feedback, address underperformance, and recognize individual ...
Knowledge management * Automation * Customer communications * Service quality You'll be empowered ... You've likely grown your career through Technical Support, IT Operations, Infrastructure, Customer ...
Knowledge management * Automation * Customer communications * Service quality You'll be empowered ... You've likely grown your career through Technical Support, IT Operations, Infrastructure, Customer ...
Knowledge management * Automation * Customer communications * Service quality You'll be empowered ... You've likely grown your career through Technical Support, IT Operations, Infrastructure, Customer ...
Knowledge management * Automation * Customer communications * Service quality You'll be empowered ... You've likely grown your career through Technical Support, IT Operations, Infrastructure, Customer ...
Operations Manager
Richmond Hill, ON · On-site
$80K - $100K/yr
Instead, the Operations Manager will provide operational oversight, technical guidance, and coordination to ensure teams have what they need to successfully execute projects. Key Responsibilities
Quick apply
Operations Manager
Richmond Hill, ON · On-site
$80K - $100K/yr
Instead, the Operations Manager will provide operational oversight, technical guidance, and coordination to ensure teams have what they need to successfully execute projects. Key Responsibilities
Operations Manager Location: Adanac Park, Southampton Job Type: Full-Time | Permanent Salary: 45000 ... Industrial pumps, mechanical engineering, or technical products. Medical, pharmaceutical,l or ...
Operations Manager Location: Adanac Park, Southampton Job Type: Full-Time | Permanent Salary: 45000 ... Industrial pumps, mechanical engineering, or technical products. Medical, pharmaceutical,l or ...
Operations Manager
Belleville, ON · On-site
Identify leadership and technical development needs and support succession planning across operational departments. Project Oversight and Execution Provide management oversight for larger, higher ...
Quick apply
Operations Manager
Belleville, ON · On-site
Identify leadership and technical development needs and support succession planning across operational departments. Project Oversight and Execution Provide management oversight for larger, higher ...
Operations Manager
Belleville, ON · On-site
Identify leadership and technical development needs and support succession planning across operational departments. Project Oversight and Execution * Provide management oversight for larger, higher ...
Operations Manager
Belleville, ON · On-site
Identify leadership and technical development needs and support succession planning across operational departments. Project Oversight and Execution * Provide management oversight for larger, higher ...
Operations Manager
Toronto, ON · On-site
Lead, mentor, and develop a multidisciplinary operations and technical services team, leveraging your expertise to elevate team capability and performance * Provide support to the General Manager and ...
Operations Manager
Toronto, ON · On-site
Lead, mentor, and develop a multidisciplinary operations and technical services team, leveraging your expertise to elevate team capability and performance * Provide support to the General Manager and ...
Operations Manager
Toronto, ON · Hybrid
Its technical experts deliver sustainable solutions that cover the entire project life cycle from ... Mentor Project Managers and emerging leaders to develop operational capability within the studios.
Operations Manager
Toronto, ON · Hybrid
Its technical experts deliver sustainable solutions that cover the entire project life cycle from ... Mentor Project Managers and emerging leaders to develop operational capability within the studios.
Operations Manager
Toronto, ON · Hybrid
Its technical experts deliver sustainable solutions that cover the entire project life cycle from ... Mentor Project Managers and emerging leaders to develop operational capability within the studios.
Operations Manager
Toronto, ON · Hybrid
Its technical experts deliver sustainable solutions that cover the entire project life cycle from ... Mentor Project Managers and emerging leaders to develop operational capability within the studios.
Operations Manager
Ottawa, ON · On-site
CA$77K - CA$90K/yr
... technical support needs. * Ensure production information and reporting are accurately captured in ... operations and management experience * Strong business acumen and experience dealing with process ...
Operations Manager
Ottawa, ON · On-site
CA$77K - CA$90K/yr
... technical support needs. * Ensure production information and reporting are accurately captured in ... operations and management experience * Strong business acumen and experience dealing with process ...
Plant Operations Manager
Mississauga, ON · On-site
On behalf of our client, we are seeking a Plant Operations Manager to lead operations at a ... Technical Expertise * Strong knowledge of industrial systems and workflows in sectors such as ...
Posted today
Quick apply
Plant Operations Manager
Mississauga, ON · On-site
On behalf of our client, we are seeking a Plant Operations Manager to lead operations at a ... Technical Expertise * Strong knowledge of industrial systems and workflows in sectors such as ...
Posted today
On behalf of our client, we are seeking a Plant Operations Manager to lead operations at a ... Technical Expertise * Strong knowledge of industrial systems and workflows in sectors such as ...
Posted today
Quick apply
On behalf of our client, we are seeking a Plant Operations Manager to lead operations at a ... Technical Expertise * Strong knowledge of industrial systems and workflows in sectors such as ...
Posted today
CA$97K - CA$141K/yr
Technical knowledge of the theories, principles, and practices related to wastewater treatment and collection systems; operations and processes to lead/manage regional maintenance and electrical ...
CA$97K - CA$141K/yr
Technical knowledge of the theories, principles, and practices related to wastewater treatment and collection systems; operations and processes to lead/manage regional maintenance and electrical ...
Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Operations Management, or a related technical discipline. * 10+ years of manufacturing leadership ...
Quick apply
Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Operations Management, or a related technical discipline. * 10+ years of manufacturing leadership ...
Director of Operations
Nepean, ON · On-site
Lead, coach, and develop Area Managers, Account Managers, Supervisors, and technical operations teams. * Own the financial performance of your portfolio, including full P&L accountability , budgeting ...
Quick apply
Director of Operations
Nepean, ON · On-site
Lead, coach, and develop Area Managers, Account Managers, Supervisors, and technical operations teams. * Own the financial performance of your portfolio, including full P&L accountability , budgeting ...
Technical Operations Manager information
What does a technical operations manager do?
A Technical Operations Manager oversees the daily operations of an organization's technical teams, ensuring systems and infrastructure run smoothly and efficiently. They coordinate between departments, manage technical staff, and implement processes to improve service delivery. Their responsibilities often include troubleshooting issues, optimizing workflows, and supporting project execution. The role requires strong leadership, technical expertise, and the ability to solve complex problems quickly.
What are the key skills and qualifications needed to thrive as a technical operations manager?
To thrive as a Technical Operations Manager, you need strong leadership, project management expertise, and a solid background in IT systems or engineering, often supported by a relevant degree. Familiarity with tools like ITSM platforms, network monitoring solutions, and certifications such as ITIL or PMP are typically advantageous. Outstanding problem-solving, communication, and team-coordination skills help you excel in guiding teams and managing cross-functional projects. These capabilities are crucial for ensuring efficient technical operations, minimizing downtime, and driving continuous improvement in fast-paced environments.
What are some common challenges faced by technical operations managers and how can they be addressed?
Technical Operations Managers often encounter challenges such as balancing resource allocation, managing cross-functional teams, and ensuring system uptime. Navigating shifting project priorities while maintaining operational efficiency requires strong communication and problem-solving skills. Building robust processes, fostering collaboration between technical and non-technical teams, and proactively identifying potential bottlenecks can help mitigate these challenges. Regular training and clear documentation also support smoother operations and team alignment.
What is the difference between Technical Operations Manager vs Network Operations Center (NOC) Technician?
| Aspect | Technical Operations Manager | Network Operations Center (NOC) Technician |
|---|---|---|
| Credentials | Bachelor's in IT, Engineering, or related field; certifications like ITIL, PMP | Associate's or Bachelor's in IT or Networking; certifications like CompTIA Network+, Cisco CCNA |
| Work Environment | Oversees teams, manages projects, strategic planning | Monitors network systems, troubleshoots issues, performs maintenance |
| Employer & Industry | Tech companies, service providers, large enterprises | Telecom, internet service providers, data centers |
The Technical Operations Manager focuses on overseeing technical teams and strategic operations, while the Network Operations Center Technician handles day-to-day network monitoring and troubleshooting. Both roles are essential in tech environments but differ in scope and responsibilities.
Is a technical operations manager a high paying job?
A technical operations manager typically earns a competitive salary that reflects their experience, technical skills, and industry. Salaries can vary based on location, company size, and certifications, but it is generally considered a well-paying role within the technology and operations sectors.
What are the most commonly searched types of Technical Operations jobs in Ontario?
The most popular types of Technical Operations jobs in Ontario are:
What are popular job titles related to Technical Operations Manager jobs in Ontario?
For Technical Operations Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Technical Operations Manager jobs in Ontario look for?
The top searched job categories for Technical Operations Manager jobs in Ontario are:
What cities in Ontario are hiring for Technical Operations Manager jobs?
Cities in Ontario with the most Technical Operations Manager job openings:
CA$60K - CA$80K/yr
Full-time
Re-posted 10 days ago
Job description
OVERVIEW
The Technical Operations Engineer is responsible for assisting the Operations Management in maintenance, management and delivery of best-in-class technical and client support services. The Technical Operations Engineer acts as the primary support function for internal teams and external clients, resolving issues in person or with the support of the operations and development teams. The Technical Operations Engineer's scope of responsibilities includes incident management and prioritization of tasks within the production systems and clients. The Technical Operations Engineer must be able to efficiently manage time and prioritize and/or escalate technical issues for a prompt closure.
RESPONSIBILITIES
- Manages ticket queues and incident escalations reported via the Engage ITSM and monitoring systems.
- Assists in conducting root cause analyses for incidents and proposing preventive measures.
- Performs daily prioritization tasks, ensuring the right things are being worked on.
- Acts as the first point of contact for customers (internal and external) seeking technical assistance.
- Qualifies and documents problems raised by customers, including reproduction steps and investigation notes.
- Takes ownership of support issues and seeks closure while ensuring all relevant support procedures are followed to client satisfaction, Operational processes and Compliance.
- Escalates complex incidents to the relevant internal or external support team.
- Provides advice to customers on systems, products and services which are available to them.
- Maintains sound understanding of Engage products and the impact of any failure/problems.
- Handles support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
- Performs installation configuration and deployment of new and existing software in line with defined procedures.
- Participates in an out of hours support schedule.
- Supports the Applications Engineers by driving assigned Level 2 tickets to resolution.
- Performs other related duties as required.
QUALIFICATIONS
- Bachelor's degree in Computer Science, Engineering, or a related discipline from an accredited institution.
- One to two years of experience in a related role with end-user facing responsibilities.
- Previous 1st line support experience or equivalent.
- Previous experience working with ITSM systems and support tools.
- Ability to describe technical solutions when communicating with other technologists.
- Experience with PHP frameworks and familiar with modern Javascript frameworks (React, Vue, or Angular).
- Understanding of AWS cloud services and concepts such as S3, EC2, ECS, Lambda, and VPC.
- Understanding of MySQL database queries, shell scripting and Linux commands.
- Good understanding of SOC2/PCI and other audit/compliance standards.
- Experience with software deployment, Docker, Git, Bitbucket is an asset.
- Exceptional interpersonal, presentation, written and verbal communication skills.
- Detail-oriented with strong analytical and problem-solving skills.
- Excellent prioritization, organizational, and multitasking skills.
- Ability to adapt and navigate well through change.
Compensation:Annual base pay of $60,000.00-$80,000.00 CAD, depending on experience and qualifications, plus performance-based bonus.
Vacancy Notice:This job posting represents an existing vacancy that Engage is actively seeking to fill.
AI Disclosure:AI is not used to screen, assess, or select applicants.
We thank all applicants for their interest in Engage, however, only those selected for an interview will be contacted.
Engage is an equal opportunity employer committed to diversity in the workplace. In addition, Engage is committed to providing accommodations for people with disabilities during the recruitment and selection process. In the event you require any accommodations, please advise us in advance and we will work with you to meet your needs.
Values: Integrity/Teamwork/Diversity/Innovation/Courage