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Telecom Operations Manager Jobs in Ontario (NOW HIRING)

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Telecom Operations Manager information

What are the key skills and qualifications needed to thrive as a Telecom Operations Manager, and why are they important?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

What are Telecom Operations Managers?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the main challenges Telecom Operations Managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.
What are popular job titles related to Telecom Operations Manager jobs in Ontario? For Telecom Operations Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Telecom Operations Manager jobs in Ontario look for? The top searched job categories for Telecom Operations Manager jobs in Ontario are:
What cities in Ontario are hiring for Telecom Operations Manager jobs? Cities in Ontario with the most Telecom Operations Manager job openings:
Telecom Operations Manager jobs near you

ServiceNow ITSM Consultant - SNITCND

NavitasPartners

Windsor, ON • On-site

CA$30/hr

Full-time

Posted 5 days ago

Job description

ServiceNow ITSM ConsultantPosition Overview

We are seeking a ServiceNow ITSM Consultant with strong Telecom industry experience to design, implement, and optimize IT Service Management processes. The consultant will work with business and technology teams to improve service delivery, operational efficiency, and customer satisfaction.

Responsibilities
  • Implement Incident, Problem, Change, Request, and Knowledge Management modules.
  • Configure Service Catalogs and workflow automation.
  • Develop reports, dashboards, and KPIs.
  • Support ITIL process improvements and governance.
  • Collaborate with telecom operations and service delivery teams.
Required Skills
  • ServiceNow ITSM
  • Incident, Problem, Change Management
  • Service Catalog
  • Knowledge Management
  • SLA Management
  • Flow Designer
  • JavaScript
  • ITIL Framework
  • Agile Methodology
Qualifications
  • 5+ years of ServiceNow ITSM experience.
  • ServiceNow CIS-ITSM preferred.
Mandatory Requirement

Candidates must have prior Telecom industry experience supporting telecom operations, network services, OSS/BSS environments, or customer service organizations.

For more details reach at resumes@navitassols.com