The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics' overseas offices ...
Quick apply
The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics' overseas offices ...
The role We're looking for a Service Operations Manager to join our Clinical and Customer Support Operations (CCSO) department. This is an individual contributor role within the CCSO Centre of ...
The role We're looking for a Service Operations Manager to join our Clinical and Customer Support Operations (CCSO) department. This is an individual contributor role within the CCSO Centre of ...
Operations Manager
Toronto, ON · On-site
Reporting to the Store Manager, the Operations Manager will have the following responsibilities ... Handle escalated customer service issues and offer solutions * Increase location profitability and ...
Operations Manager
Toronto, ON · On-site
Reporting to the Store Manager, the Operations Manager will have the following responsibilities ... Handle escalated customer service issues and offer solutions * Increase location profitability and ...
The Customer Success Operations Manager Opportunity In this role, you will design, refine, and ... Optimize handoffs and alignment between Sales, Renewals, Support, Professional Services, and ...
The Customer Success Operations Manager Opportunity In this role, you will design, refine, and ... Optimize handoffs and alignment between Sales, Renewals, Support, Professional Services, and ...
Operations Manager
Toronto, ON · On-site
Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...
Operations Manager
Toronto, ON · On-site
Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...
Operations Manager
Toronto, ON · On-site
Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...
Operations Manager
Toronto, ON · On-site
Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...
Operations Manager
Toronto, ON · On-site
Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients * Offer direction to staff in all aspects of operations, service and client ...
Quick apply
Operations Manager
Toronto, ON · On-site
Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients * Offer direction to staff in all aspects of operations, service and client ...
Operations Manager
Toronto, ON · On-site
CA$52K/yr
About the Job The Operations Manager is accountable for end-to-end performance of the assigned ... Delivers Customer Service Excellence * Supports Innovation & Continuous Improvement * Builds ...
Operations Manager
Toronto, ON · On-site
CA$52K/yr
About the Job The Operations Manager is accountable for end-to-end performance of the assigned ... Delivers Customer Service Excellence * Supports Innovation & Continuous Improvement * Builds ...
The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... of customer service including welcoming clients, presenting new collections, escorting clients to ...
The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... of customer service including welcoming clients, presenting new collections, escorting clients to ...
Operations Manager
Toronto, ON · On-site
CA$52K/yr
About the Job The Operations Manager is accountable for end-to-end performance of the assigned ... Delivers Customer Service Excellence * Supports Innovation & Continuous Improvement * Builds ...
Operations Manager
Toronto, ON · On-site
CA$52K/yr
About the Job The Operations Manager is accountable for end-to-end performance of the assigned ... Delivers Customer Service Excellence * Supports Innovation & Continuous Improvement * Builds ...
Operations Manager
Toronto, ON · On-site
The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... of customer service including welcoming clients, presenting new collections, escorting clients to ...
Operations Manager
Toronto, ON · On-site
The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... of customer service including welcoming clients, presenting new collections, escorting clients to ...
Set the standard for safety, quality, and customer experience , ensuring service work is executed ... Familiarity with field service management software, dispatch systems, and digital tools to drive ...
Set the standard for safety, quality, and customer experience , ensuring service work is executed ... Familiarity with field service management software, dispatch systems, and digital tools to drive ...
Operations Manager
Toronto, ON · On-site
CA$130K - CA$175K/yr
Compliance & Customer Support * Partner with Compliance and Support to define and operationalize ... Support finance operation workflows, including vendor and contract management (onboarding, renewals ...
Operations Manager
Toronto, ON · On-site
CA$130K - CA$175K/yr
Compliance & Customer Support * Partner with Compliance and Support to define and operationalize ... Support finance operation workflows, including vendor and contract management (onboarding, renewals ...
From its foundation in Canada as a full-service real estate operating company, QuadReal has ... QuadReal Property Group is seeking an experienced and driven Operations Manager to lead building ...
From its foundation in Canada as a full-service real estate operating company, QuadReal has ... QuadReal Property Group is seeking an experienced and driven Operations Manager to lead building ...
Operations Manager
Bowmanville, ON · On-site
The Operations Manager oversees all aspects of the production process, including raw material ... Develop and implement production plans to meet customer demand and business objectives.
Operations Manager
Bowmanville, ON · On-site
The Operations Manager oversees all aspects of the production process, including raw material ... Develop and implement production plans to meet customer demand and business objectives.
Operations Manager
CA$50K - CA$55K/yr
As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...
Operations Manager
CA$50K - CA$55K/yr
As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...
At Crown, we are passionate about helping our customers build their brands and connect with ... Directly supports the plant manager in all aspects of daily plant operations. Assume all duties and ...
At Crown, we are passionate about helping our customers build their brands and connect with ... Directly supports the plant manager in all aspects of daily plant operations. Assume all duties and ...
Manager, Customer Operations
Toronto, ON · On-site
CA$115K - CA$140K/yr
The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client's sales ...
Manager, Customer Operations
Toronto, ON · On-site
CA$115K - CA$140K/yr
The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client's sales ...
Operations Manager
Whitby, ON · On-site
CA$50K - CA$55K/yr
As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...
Quick apply
Operations Manager
Whitby, ON · On-site
CA$50K - CA$55K/yr
As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...
As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...
Quick apply
As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...
Customer Service Operations Manager information
What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
What are some common challenges faced by a customer service operations manager, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Whitby, ON? The most popular types of Customer Service Operations jobs in Whitby, ON are:
What cities near Whitby, ON are hiring for Customer Service Operations Manager jobs? Cities near Whitby, ON with the most Customer Service Operations Manager job openings:
Full-time
Re-posted 21 days ago
Job description
The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics’ overseas offices & agents. The CSR conducts effective and efficient handling of shipments to ensure continuous cargo flow while at the same time respecting company policies and objectives, with an outstanding customer service and proactiveness.
Main responsibilities:
- Main point of contact with assigned customers and handling the transactional requirements of their accounts
- Proactively identify potential issues and work to resolve with sense of urgency,
- Effective and efficient job file set up and maintenance,
- Effectively communication with local/overseas Agents, carriers regarding bookings, shipping instructions & documentation (arrival notices, bills of lading, etc.)
- Providing pre-alerts to customers and/or overseas offices & agents
- Pickup Order creation & distribution for OTR (over the road moves)
- Proactively tracking/tracing of shipments and provide timely updates to customers
- Preparing / follow up on customs documentation and requirements
- Generate reports for Customers
- Insurance and additional services follow up
- Timely update of milestones into company’s operating system
- Preparation of ZIM Logistics documentation
- Develop and maintain strong and close relationships with customers and vendors,
- Billing aligned with tax requirements in Canada
- Distribution of Proof of Deliveries
- Rating and creation of invoices following credit terms,
- Accruing revenue and costs accurately in the system following company’s guidelines,
- Support the Finance Team providing Information for Accounts Payable, Receivable functions,
- Review and approve vendors’ invoices
Function:
Countries & Business Development
Requirements:
Requirements:
- Minimum 3 years of proven experience in Customer Service / Operations position with non-asset trucking brokerage and/or Asset ground operators
- Knowledge of Freight Forwarding / Supply Chain Logistics with Ocean/Air freight operations will be an asset
- Proficient in MS Office
- Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)
- Knowledge of Canadian Customs requirements (ACI, HS Code, Fumigation)
- Knowledge of Incoterms
- Understanding of carriers' services and routing
- Must be detail oriented and accurate when processing documentation
- Team player