Vaughan, ON · On-site
Act as the primary liaison between customers and technicians to ensure a positive service ... Review reports with the Service Operations Manager to ensure all usage and charges are accurately ...
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Vaughan, ON · On-site
Act as the primary liaison between customers and technicians to ensure a positive service ... Review reports with the Service Operations Manager to ensure all usage and charges are accurately ...
North York, ON · Hybrid
CA$100K/yr
About the position The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department. This role ensures customer inquiries, orders, and issues ...
North York, ON · Hybrid
CA$100K/yr
About the position The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service department. This role ensures customer inquiries, orders, and issues ...
Toronto, ON · On-site
The Manager of Operations is responsible for the operational effectiveness of a program for our ... A Bachelor's degree in Marketing, Statistics, Computer Services, Geography or related quantitative ...
Toronto, ON · On-site
The Manager of Operations is responsible for the operational effectiveness of a program for our ... A Bachelor's degree in Marketing, Statistics, Computer Services, Geography or related quantitative ...
Toronto, ON · On-site
CA$56K - CA$103K/yr
Wealth Sales & Service #bmoinsurance The Manager, Policy Holder Tax & Regulatory Operations is ... It calls on us to create lasting, positive change for our customers, our communities and our people.
Toronto, ON · On-site
CA$56K - CA$103K/yr
Wealth Sales & Service #bmoinsurance The Manager, Policy Holder Tax & Regulatory Operations is ... It calls on us to create lasting, positive change for our customers, our communities and our people.
Oshawa, ON · On-site
$100K - $110K/hr
OPERATIONS MANAGER - CA Schedule: 1. M - F 6 - 2:30pm 2. afternoon Sun - Thurs 3pm - 11:30pm The ... customer service and sales * Partners with the customer to maintain a high level of customer ...
Oshawa, ON · On-site
$100K - $110K/hr
OPERATIONS MANAGER - CA Schedule: 1. M - F 6 - 2:30pm 2. afternoon Sun - Thurs 3pm - 11:30pm The ... customer service and sales * Partners with the customer to maintain a high level of customer ...
For nearly 70 years, our solutions have helped customers improve quality, productivity, and performance in demanding manufacturing environments. We are seeking an experienced Operations Manager to ...
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For nearly 70 years, our solutions have helped customers improve quality, productivity, and performance in demanding manufacturing environments. We are seeking an experienced Operations Manager to ...
Manage operational activities with Jazz Customer Service Agents, Porter Ramp, Ports Toronto, Nieuport, and all other local agencies; * Serve as the management liaison between Flight Operations, In ...
Manage operational activities with Jazz Customer Service Agents, Porter Ramp, Ports Toronto, Nieuport, and all other local agencies; * Serve as the management liaison between Flight Operations, In ...
CA$50K - CA$80K/yr
Insurance Customer Service Representative - Desjardins Agent Team Member Location: Oshawa, ON Type: Full Time Position Overview: Successful Desjardins Agent is seeking a qualified professional to ...
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CA$50K - CA$80K/yr
Insurance Customer Service Representative - Desjardins Agent Team Member Location: Oshawa, ON Type: Full Time Position Overview: Successful Desjardins Agent is seeking a qualified professional to ...
Overview Retail Operations Manager Six-Month Contract, with strong potential to become ... Establish standards for opening, closing, customer engagement, sales, compliance, inventory ...
Overview Retail Operations Manager Six-Month Contract, with strong potential to become ... Establish standards for opening, closing, customer engagement, sales, compliance, inventory ...
Manage operational activities with Jazz Customer Service Agents, Porter Ramp, Ports Toronto, Nieuport, and all other local agencies; * Serve as the management liaison between Flight Operations, In ...
Manage operational activities with Jazz Customer Service Agents, Porter Ramp, Ports Toronto, Nieuport, and all other local agencies; * Serve as the management liaison between Flight Operations, In ...
This role oversees store execution and operations, customer service, fresh foods departments and ... Managing department standards and store readiness * Supporting supervisors and leads * Improving ...
This role oversees store execution and operations, customer service, fresh foods departments and ... Managing department standards and store readiness * Supporting supervisors and leads * Improving ...
Retail Operations Manager Six-Month Contract, with strong potential to become permanent ... Establish standards for opening, closing, customer engagement, sales, compliance, inventory ...
Retail Operations Manager Six-Month Contract, with strong potential to become permanent ... Establish standards for opening, closing, customer engagement, sales, compliance, inventory ...
This role oversees store execution and operations, customer service, fresh foods departments and ... Managing department standards and store readiness * Supporting supervisors and leads * Improving ...
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This role oversees store execution and operations, customer service, fresh foods departments and ... Managing department standards and store readiness * Supporting supervisors and leads * Improving ...
This role oversees store execution and operations, customer service, fresh foods departments and ... Managing department standards and store readiness * Supporting supervisors and leads * Improving ...
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This role oversees store execution and operations, customer service, fresh foods departments and ... Managing department standards and store readiness * Supporting supervisors and leads * Improving ...
Experience working with CRM platforms (Salesforce experience preferred) and ability to maintain ... services. We take our responsibility to protect the personal information provided to us seriously.
Experience working with CRM platforms (Salesforce experience preferred) and ability to maintain ... services. We take our responsibility to protect the personal information provided to us seriously.
Field Operations Manager Job Responsibilities: * In charge of job fulfillment from the time a job ... Proficiency in Microsoft Office (Outlook, Excel) and CRM management Education and Experience ...
Field Operations Manager Job Responsibilities: * In charge of job fulfillment from the time a job ... Proficiency in Microsoft Office (Outlook, Excel) and CRM management Education and Experience ...
Customer Service Region: Richmond Hill, ON Reports To ... Operations Manager Anticipated Start Date: March 1, 2022 Affinity Group Canada is a well ...
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Customer Service Region: Richmond Hill, ON Reports To ... Operations Manager Anticipated Start Date: March 1, 2022 Affinity Group Canada is a well ...
North York, ON · On-site
CA$70/hr
Field Operations Manager Job Responsibilities: * In charge of job fulfillment from the time a job ... Proficiency in Microsoft Office (Outlook, Excel) and CRM management Education and Experience ...
North York, ON · On-site
CA$70/hr
Field Operations Manager Job Responsibilities: * In charge of job fulfillment from the time a job ... Proficiency in Microsoft Office (Outlook, Excel) and CRM management Education and Experience ...
Architect advanced campaign workflows, automated lead lifecycle processes, multi-touch customer ... Service Recognition Programs Bonus Points Have you taken any courses at BrainStation? A lot of our ...
Architect advanced campaign workflows, automated lead lifecycle processes, multi-touch customer ... Service Recognition Programs Bonus Points Have you taken any courses at BrainStation? A lot of our ...
Toronto, ON · On-site
The Branch Operations Manager works with the Branch Manager to organize, plan, and implement ... This includes supporting all aspects of store operations, including customer service, marketing ...
Toronto, ON · On-site
The Branch Operations Manager works with the Branch Manager to organize, plan, and implement ... This includes supporting all aspects of store operations, including customer service, marketing ...
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
Full-time
Medical, Dental, Life
Re-posted 14 days ago
Core Responsibilities
Work Order & System Management
Customer Communication
Parts & Resource Coordination
Priority & Escalation Handling
Reporting & Analysis
Administrative & Performance Support
