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Customer Service Operations Manager Jobs in Whitby, ON

Autodesk

Marketing Operations Manager

Toronto, ON · On-site

Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases

SNC-Lavalin

Architecture Operations Manager

Toronto, ON · Hybrid

CA$120K - CA$145K/yr

Experience leading office operations, staff management, and multidisciplinary team coordination in a professional services environment. * Strong institutional project experience, with a proven ...

VendorPM

Sales Operations Manager

Toronto, ON · On-site

Sales Operations Manager Reports to: Chief Revenue Officer (CRO) Location: Toronto, Hybrid About Us ... Partner with Customer Success and RevOps to build post-churn vendor sequences and win-back flows ...

IMP Group

Supervisor Customer Service

Toronto, ON · On-site

Summary The Customer Service Supervisor is a key leadership role within the FBO, responsible for ... operational oversight, including billing accuracy, special pricing/discount management, and staff ...

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Customer Service Operations Manager information

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Whitby, ON? The most popular types of Customer Service Operations jobs in Whitby, ON are:
What cities near Whitby, ON are hiring for Customer Service Operations Manager jobs? Cities near Whitby, ON with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Strategy & Operations Manager

Clutch Technologies Inc.

Toronto, ON • On-site

CA$110K - CA$130K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 14 days ago

Job description

About Clutch:

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee... and that's just the beginning.

Named five years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50 and Fast 500 lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Strategy & Operations Manager to join our Vehicle Markets Group / Pricing Team! We are responsible for turning complex pricing and operational data into clear, actionable strategies-owning reporting, frameworks, and cross-functional execution that drive funnel conversion, margin expansion, and inventory efficiency across the retail, wholesale and export markets. In this position, you'll turn market data into the playbooks that drive growth-sharpening our conversion engine, informing smarter day-0 pricing and aging rules, and steering inventory and disposition choices for maximum value. You'll own the reporting cadence and strategic projects that keep executives aligned, ensuring insights become action and our 12-turn, margin-expansion targets stay on track. In short, you'll serve as the strategic bridge between analytics and execution.

What you'll do: 

  • Funnel Conversion Optimization: Build weekly and monthly dashboards and forecasts, actively tuning conversion for both offer volume and vehicle spread.
  • Spread & Margin Waterfall Feedback Loop: Track expected, realized, and remaining spread, reconditioning costs, and front-end margin, feeding those insights back into pricing models for continuous improvement.
  • Retail Pricing & Aging Framework: Develop day-0 pricing and aging rules that balance days-to-sell, forecasted spread, recon estimates, and bid-ask adjustments to maintain a 12 inventory turn while maximizing margin.
  • Inventory Mix Model: Determine the optimal inventory mix and dollar weightings using market data, factoring in expected turn and Clutch GPU (gross profit per unit) performance.
  • Disposition Decision Logic: Define data-driven routing rules for Wholesale, Retail, and Export to maximize vehicle value.
  • Operating Rhythm & Strategic Projects: Run business reviews, OKR tracking, and cross-functional initiatives from concept through execution.

What we're looking for: 

  • Education: Minimum High school diploma or equivalent
  • Experience: 3+ years of experience in strategy/management consulting, investment banking, corporate development, or 3+ years at a high-growth technology company in a BizOps, or pricing operations role. 
  • Willing to commute to our headquarter in downtown Toronto (60 Adelaide Street East); remote candidates will not be considered.
  • Analytical mindset ("good with the numbers") + execution-driven attitude (not afraid to "roll up your sleeves and get your hands dirty").
  • Excellent communication and interpersonal skills, with the ability to build relationships and work effectively across teams and levels of the organization.
  • Experience in a high-growth, fast-paced, and operationally intensive environment.
  • Experience or interest in auto and/or consumer financing is a bonus - but you can expect to learn on the job.

Why you'll love it at Clutch: 

  • Autonomy & ownership - opportunity to build your process and influence the company workforce and at every level.
  • Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
  • We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
  • Above market health & dental benefits.

Employment Type:

  • New, Permanent Full-Time

Compensation & Benefits:

  • Salary Range: 
    • S&O: $110k - $130k (plus equity)
  • Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
  • Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.

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