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Customer Service Operations Manager Jobs in Toronto, ON

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

AMMEGA

Operations Manager

Mississauga, ON · On-site

CA$120K/yr

Operations Manager - Canada (English/French) - Mississauga Summary The Operations Manager plans ... Collaborate with Planning, Customer Service and Purchasing to ensure materials are ordered and ...

Rentokil Initial

Operations Manager

Toronto, ON

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Additional management duties include : • Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients • Offer direction to staff in all ...

Breakaway Staffing

Operations Manager

Mississauga, ON

CA$70K - CA$75K/yr

We are seeking an experienced Operations Manager to join our client's team at their facility in ... quality service to customers - Communicating with dispatch and dock to coordinate movement of ...

Waste Management

Operations Manager

Brampton, ON · On-site

CA$90K - CA$95K/yr

Performance Management Conducts Root Cause Investigations for all injuries and incidents, ensuring ... Visits customers and customer sites to evaluate and resolve safety issues, seeking service ...

Waste Management

Operations Manager

Brampton, ON · On-site

CA$90K - CA$95K/yr

Performance Management Conducts Root Cause Investigations for all injuries and incidents, ensuring ... Visits customers and customer sites to evaluate and resolve safety issues, seeking service ...

Jj

Customer Services Supervisor (Canada)

Markham, ON

Customer Management Job Sub Function: Customer Service Operations Job Category: Professional All Job Posting Locations: Markham, Ontario, Canada Customer Services Supervisor (Canada) Job ID: 10022256 ...

Teleperformance

Operations Manager

Toronto, ON

CA$52K/yr

About the Job The Operations Manager is accountable for end-to-end performance of the assigned ... Delivers Customer Service Excellence * Supports Innovation & Continuous Improvement * Builds ...

Emterra Group

Operations Manager

Hamilton, ON

$95K - $120K/yr

With customer service and safety as ourfocus, we are looking for an energetic and driven employee ... We are currentlysearching for an Operations Manager to join our team. What will you do? * Oversee ...

CHANEL

Operations Manager

Toronto, ON · On-site

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... of customer service including welcoming clients, presenting new collections, escorting clients to ...

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Customer Service Operations Manager information

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What cities near Toronto, ON are hiring for Customer Service Operations Manager jobs? Cities near Toronto, ON with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Toronto, ON as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

Customer Service / Operations Representative

ZIM

Toronto, ON • On-site

Full-time

Re-posted 8 days ago

Job description

The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics’ overseas offices & agents. The CSR conducts effective and efficient handling of shipments to ensure continuous cargo flow while at the same time respecting company policies and objectives, with an outstanding customer service and proactiveness.

Main responsibilities:

  • Main point of contact with assigned customers and handling the transactional requirements of their accounts
  • Proactively identify potential issues and work to resolve with sense of urgency,
  • Effective and efficient job file set up and maintenance,
  • Effectively communication with local/overseas Agents, carriers regarding bookings, shipping instructions & documentation (arrival notices, bills of lading, etc.)
  • Providing pre-alerts to customers and/or overseas offices & agents
  • Pickup Order creation & distribution for OTR (over the road moves)
  • Proactively tracking/tracing of shipments and provide timely updates to customers
  • Preparing / follow up on customs documentation and requirements
  • Generate reports for Customers
  • Insurance and additional services follow up
  • Timely update of milestones into company’s operating system
  • Preparation of ZIM Logistics documentation
  • Develop and maintain strong and close relationships with customers and vendors,
  • Billing aligned with tax requirements in Canada
  • Distribution of Proof of Deliveries
  • Rating and creation of invoices following credit terms,
  • Accruing revenue and costs accurately in the system following company’s guidelines,
  • Support the Finance Team providing Information for Accounts Payable, Receivable functions,
  • Review and approve vendors’ invoices

Function:
Countries & Business Development
Requirements:

Requirements:

  • Minimum 3 years of proven experience in Customer Service / Operations position with non-asset trucking brokerage and/or Asset ground operators
  • Knowledge of Freight Forwarding / Supply Chain Logistics with Ocean/Air freight operations will be an asset
  • Proficient in MS Office
  • Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)
  • Knowledge of Canadian Customs requirements (ACI, HS Code, Fumigation)
  • Knowledge of Incoterms
  • Understanding of carriers' services and routing
  • Must be detail oriented and accurate when processing documentation
  • Team player