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Customer Service Operations Manager Jobs in Milton, ON

The Brick

Operations Manager

Toronto, ON · On-site

Reporting to the Store Manager, the Operations Manager will have the following responsibilities ... Handle escalated customer service issues and offer solutions * Increase location profitability and ...

The Fedcap Group

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

Position Summary The Operations Manager provides strategic and operational leadership for Fedcap ... Foster a culture of collaboration, accountability, continuous improvement, and customer service ...

The Fedcap Group

Operations Manager

Hamilton, ON · On-site

CA$82K - CA$100K/yr

Position Summary The Operations Manager provides strategic and operational leadership for Fedcap ... Foster a culture of collaboration, accountability, continuous improvement, and customer service ...

Fedcap

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

Position Summary The Operations Manager provides strategic and operational leadership for Fedcap ... Foster a culture of collaboration, accountability, continuous improvement, and customer service ...

The Fedcap Group

Operations Manager

Hamilton, ON · On-site

CA$82K - CA$100K/yr

Position Summary The Operations Manager provides strategic and operational leadership for Fedcap ... Foster a culture of collaboration, accountability, continuous improvement, and customer service ...

The Fedcap Group

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

Position Summary The Operations Manager provides strategic and operational leadership for Fedcap ... Foster a culture of collaboration, accountability, continuous improvement, and customer service ...

Easterseals

Operations Manager

Hamilton, ON · On-site

CA$82K - CA$100K/yr

Position Summary The Operations Manager provides strategic and operational leadership for Fedcap ... Foster a culture of collaboration, accountability, continuous improvement, and customer service ...

The Fedcap Group

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

Position Summary The Operations Manager provides strategic and operational leadership for Fedcap ... Foster a culture of collaboration, accountability, continuous improvement, and customer service ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

AMMEGA

Operations Manager

Mississauga, ON

CA$120K/yr

Operations Manager - Canada (English/French) - Mississauga Summary The Operations Manager plans ... Collaborate with Planning, Customer Service and Purchasing to ensure materials are ordered and ...

The Fedcap Group

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

Position Summary The Operations Manager provides strategic and operational leadership for Fedcap ... Foster a culture of collaboration, accountability, continuous improvement, and customer service ...

401 Auto

Fixed Operations Manager

Cambridge, ON

CA$100K - CA$150K/yr

Dynamic Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience! As a Regional Fixed Operations Manager, you will play a ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Milton, ON

Customer Service Operations Manager information

See Milton, ON salary details

$26.5K

$55.4K

$83.7K

How much do customer service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service operations manager in Milton, ON is $55,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,741.00 and $68,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Milton, ON? The most popular types of Customer Service Operations jobs in Milton, ON are:
What cities near Milton, ON are hiring for Customer Service Operations Manager jobs? Cities near Milton, ON with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Milton, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,419 per year, or $26.6 per hour.

Customer Service / Operations Representative

ZIM

Toronto, ON • On-site

Full-time

Re-posted 21 days ago

Job description

The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics’ overseas offices & agents. The CSR conducts effective and efficient handling of shipments to ensure continuous cargo flow while at the same time respecting company policies and objectives, with an outstanding customer service and proactiveness.

Main responsibilities:

  • Main point of contact with assigned customers and handling the transactional requirements of their accounts
  • Proactively identify potential issues and work to resolve with sense of urgency,
  • Effective and efficient job file set up and maintenance,
  • Effectively communication with local/overseas Agents, carriers regarding bookings, shipping instructions & documentation (arrival notices, bills of lading, etc.)
  • Providing pre-alerts to customers and/or overseas offices & agents
  • Pickup Order creation & distribution for OTR (over the road moves)
  • Proactively tracking/tracing of shipments and provide timely updates to customers
  • Preparing / follow up on customs documentation and requirements
  • Generate reports for Customers
  • Insurance and additional services follow up
  • Timely update of milestones into company’s operating system
  • Preparation of ZIM Logistics documentation
  • Develop and maintain strong and close relationships with customers and vendors,
  • Billing aligned with tax requirements in Canada
  • Distribution of Proof of Deliveries
  • Rating and creation of invoices following credit terms,
  • Accruing revenue and costs accurately in the system following company’s guidelines,
  • Support the Finance Team providing Information for Accounts Payable, Receivable functions,
  • Review and approve vendors’ invoices

Function:
Countries & Business Development
Requirements:

Requirements:

  • Minimum 3 years of proven experience in Customer Service / Operations position with non-asset trucking brokerage and/or Asset ground operators
  • Knowledge of Freight Forwarding / Supply Chain Logistics with Ocean/Air freight operations will be an asset
  • Proficient in MS Office
  • Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)
  • Knowledge of Canadian Customs requirements (ACI, HS Code, Fumigation)
  • Knowledge of Incoterms
  • Understanding of carriers' services and routing
  • Must be detail oriented and accurate when processing documentation
  • Team player