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Customer Service Operations Manager Jobs in Barrie, ON

Ramudden

Project Operations Manager

Bradford, ON · On-site

We are seeking a highly organized and results-driven Project Operations Manager to coordinate ... Build and maintain strong customer relationships while providing exceptional service. * Ensure all ...

Ramudden

Project Operations Manager

Bradford, ON · On-site

We are seeking a highly organized and results-driven Project Operations Manager to coordinate ... Build and maintain strong customer relationships while providing exceptional service. * Ensure all ...

Dollar Tree

Customer Service Associate

Newmarket, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Reinhart Foods

Customer Service Representative

Stayner, ON · On-site

$49K - $54K/yr

Customer Service Representative Job Responsibilities: Assist and handle dedicated customer accounts ... g., ERP, CRM, or other business applications) to support operational excellence and informed ...

U-Haul

Customer Service Representative

Newmarket, ON

CA$17.60 - CA$18.50/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Brinks

Operations Supervisor

Barrie, ON · On-site

CA$66K - CA$75K/yr

Operations Management * Ensure minimum productivity standards for MAC (Customer Service Response ... Times) and Cash in Transit (Stops/Hour). * Maintain routes in Ocean and schedule CIT runs out of ...

Dollar Tree

Customer Service Associate I

Barrie, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Bolton, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Midland, ON

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Midland, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Orillia, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate I

Aurora, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Barrie, ON

Customer Service Operations Manager information

See Barrie, ON salary details

$28.2K

$59K

$89.1K

How much do customer service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service operations manager in Barrie, ON is $58,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,296.00 and $73,011.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Barrie, ON?

The most popular types of Customer Service Operations jobs in Barrie, ON are:

What cities near Barrie, ON are hiring for Customer Service Operations Manager jobs?

Cities near Barrie, ON with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Barrie, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,982 per year, or $28.4 per hour.

Filtration-Service Manager

Winters Technical Staffing

Barrie, ON • On-site

CA$130K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

Filtration Services Manager

Location: Barrie, ON
Job Type: Permanent
Salary: $130,000 per year
Start Date: ASAP
Travel: Approximately 70% throughout North America (primarily USA)

About the Opportunity

Our client is a well-established Canadian manufacturer specializing in innovative industrial solutions. They are seeking an experienced Filtration Services Manager to lead their field service operations across North America. This is an excellent opportunity for a hands-on leader with a strong industrial background who enjoys travel, managing crews, and building long-term client relationships.

Position Summary

The Filtration Services Manager is responsible for leading all field service operations, including supervising a Service Supervisor and field crews performing filtration system maintenance and repairs throughout North America. This role works closely with the sales team to coordinate projects, ensures compliance with all safety regulations, oversees scheduling and resource planning, and drives operational excellence while maintaining exceptional customer service.

Key Responsibilities
  • Travel extensively throughout North America to oversee and support field service operations.
  • Coordinate service schedules with the sales team, including planned shutdowns and emergency service work.
  • Supervise filtration bag replacements, cleaning services, inspections, and mechanical repairs at customer sites.
  • Manage and coordinate labour resources across Canada and the United States.
  • Oversee company fleet vehicles and equipment, ensuring proper maintenance and availability.
  • Perform or assist with mechanical repairs and fabrication as required.
  • Lead, coach, and evaluate field service employees to ensure quality workmanship and productivity.
  • Promote and enforce a strong safety culture, including conducting safety meetings and ensuring proper PPE compliance.
  • Complete service reports, timesheets, expenses, and required documentation accurately and on time.
  • Develop long-term service strategies and preventative maintenance programs in collaboration with the sales team.
  • Build and maintain strong relationships with customers, contractors, and internal departments.
QualificationsEducation
  • Degree in Mechanical Engineering, Facilities Management, or a related field preferred.
  • Equivalent combination of education and 10+ years of relevant industrial service management experience will also be considered.
Experience
  • Minimum 10 years of experience in Industrial Filtration, Industrial Hygiene, or a related heavy industrial environment.
  • At least 5 years of management experience overseeing field service operations.
  • Strong understanding of industrial manufacturing plants and heavy industrial worksites.
  • Experience with baghouse systems, filtration equipment, HVAC systems, or similar industrial service operations is highly preferred.
  • Knowledge of workplace safety regulations, including OSHA, WSIB, and site safety procedures.
  • Comfortable using computer systems, reporting software, and online applications.
Skills
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and organizational skills.
  • Mechanically inclined with solid analytical abilities.
  • Ability to work independently and effectively under pressure.
  • Highly organized with excellent multitasking skills.
  • Motivated self-starter with the ability to lead by example.
Requirements
  • Valid G Driver's Licence with a clean driving record.
  • Valid passport with the ability to travel throughout Canada and the United States.
  • Willingness to travel approximately 70% of the time, including extended trips and occasional emergency or holiday travel.
  • Ability to commute regularly to the Barrie office for administrative responsibilities.
Working Environment
  • Frequent travel by vehicle and air throughout North America.
  • Work performed in heavy industrial and manufacturing facilities.
  • Physically demanding role involving standing, walking, equipment inspections, and mechanical work.
  • Opportunity to grow into a long-term leadership position within a stable and growing organization.

Benefits

  • Competitive salary of $130,000 annually
  • Comprehensive health and dental benefits
  • Health Care Spending Account
  • Retirement savings program with employer matching
  • Continuing education reimbursement and professional development opportunities
  • Paid time off
  • Company-provided uniforms
  • Employee referral and recognition programs
  • Social and community events throughout the year

If you have the skills and experience that we are looking for to be successful in this role please apply online, email your resume to Matthew D'Ardis

matthew@winterstaffing.com

www.winterstaffing.com

We are an equal opportunity Employer!