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Customer Service Operations Manager Jobs in London, ON

Sonepar

Operations Manager

London, ON

We house the largest inventory to better service our customers and deliver on sales commitments ... The Operations Manager is also responsible for ensuring and improving the performance, productivity ...

Ellisdon

Cybersecurity Operations Manager

London, ON · On-site

CA$120K - CA$140K/yr

To learn more, check out our Cradle to Grave services and hear from our team directly about what a ... You as a Cybersecurity Operations Manager will: * Act as service delivery manager and Subject ...

Dollar Tree

Customer Service Associate

London, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate

Stratford, ON · On-site

$17.60/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Ritchie Bros.

Customer Service Representative

London, ON · On-site

That's why our Customer Service Representatives play such a meaningful role in the operation of our ... Time management skills * Positive attitude * Ability to work independently * Strong interpersonal ...

New

Bmo

Customer Service Representative

Aylmer, ON · On-site

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...

Sbdinc

Customer Service Representative

London, ON · On-site

CA$19 - CA$22/hr

... Branch Manager. You will provides organization and execution for the day to day operations of the service branch. He/she provides the necessary sales and customer service skills to maintain and ...

Convoy Supply

Customer Service Specialist

London, ON

CA$25 - CA$29/hr

CUSTOMER SERVICE SPECIALIST Join Our Team at Convoy - Where Your Career Builds as Strong as Our ... Coordinate delivery and/or pick up of customer orders with the operations team * Educate customers ...

Tirecraft

Customer Service Represenative

Ingersoll, ON · Remote

Resolving customer complaints, managing database records, drafting status reports on customer service issues. * Communicate with customers on order statuses (especially delayed orders) and provide ...

New

Convoy Supply

Customer Service Specialist

London, ON · On-site

CA$25 - CA$29/hr

CUSTOMER SERVICE SPECIALIST Join Our Team at Convoy - Where Your Career Builds as Strong as Our ... Coordinate delivery and/or pick up of customer orders with the operations team * Educate customers ...

Linamar

Customer Service Representative

Salford, ON

Customer Service Representative Note: This role is for a short-term contract. Job Summary: The ... Enter and manage the call queue when working at your desk. * Collaborate with other departments to ...

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Customer Service Operations Manager information

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in London, ON? The most popular types of Customer Service Operations jobs in London, ON are:
What cities near London, ON are hiring for Customer Service Operations Manager jobs? Cities near London, ON with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you

Operations Manager

Sonepar

London, ON

Full-time

Medical, Dental, Vision, Life

Posted 19 days ago

Job description

About Us:

Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and secure business plans for further growth and expansion, Robertson is seeking talented individuals to join our dynamic Company and be part of our continued success.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What's In It For You?

  • You will be joining a market leader with over 40 years of experience to help you elevate your potential.
  • You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
  • A chance to get involved in the forever growing electrical industry.
  • We house the largest inventory to better service our customers and deliver on sales commitments.
  • An opportunity for career development across many business departments within our organization.

Scope of the Position 

The Operations Manager is responsible for managing day to day operations of Warehouse as well as Counter and Order Desk (Inside Sales). The Operations Manager is also responsible for ensuring and improving the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies. 

Major Responsibilities 

  • Oversees day to day operations of Warehouse, Counter and Order Desk (Inside Sales) approximately 10 people. 

  • Manage Customer relationships by understanding expectations and working consistently to achieve them 

  • Overseeing customer service functions of the Order Desk (Inside Sales) and Counter associates, approximately 4 people. 

  • Maintain facility, equipment, inventory, support equipment and tooling in a safe and efficient manner. 

  • Ensures the efficient and safe operation of all material handling equipment to ensure compliance with Federal Legislation & Provincial. 

  • Maintain stock levels and notifies the Purchasing Department of obsolete or slow moving stock for disposal 

  • Oversees the staff and ensures stock is rotate carefully and efficiently. 

  • Maintain a neat and efficient operation within the budgetary limits set by management and promote a harmonious relationship between those employees supervised by the Warehouse Manager and others of the company. 

  • Conduct yearly reviews. 

  • Maintain confidentiality of company records. 

  • New duties may be added to this description with proper explanation at any time. 

Skills and Qualifications 

  • Experience working in the electrical industry 

  • 3+ years' experience managing wholesale distribution operations 

  • Excellent organizational, prioritization and time management skills 

  • Excellent communication skills, both written and verbal 

  • Ability to operate under time pressure, co-ordinate staff and organize work schedules 

  • A high level of motivation, self-management, and effective interpersonal skills 

  • Intermediate computer skills and knowledge: Familiar with Microsoft office and inventory systems. 

  • Good housekeeping habits 

  • Interviewing experience and evaluation experience 

  • Excellent record keeping, accuracy and timeliness. 

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including:

  • Flexible benefits program allowing you to choose from options that best fit you and your dependents' needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
  • Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
  • Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Social Media: 

Website: https://robertson-electric.com/

X: Robertson Electric

Facebook: Robertson Electric

LinkedIn: Robertson Electric

Instagram: Robertson Electric

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos. 

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visit  https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times' 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022.  We are proud to be an equal opportunity employer, welcoming submissions from all candidates.  We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it's essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit  https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.

Apply