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Customer Service Operations Manager Jobs in Indiana

Reco Equipment Inc

Service Supervisor

Indianapolis, IN · On-site

$55K/yr

Working closely with the Operations Manager, this role helps maintain efficiency, accuracy, safety, and customer satisfaction throughout all service operations. Requirements: Key Responsibilities

New

SBM Management

Operations Manager

Indianapolis, IN

$70K - $75K/yr

Operations Manager- MIT Must be able to relocate after the 6-8 week training program. Manager in ... Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ...

SBM Management

Operations Manager

Indianapolis, IN · On-site

$70K - $75K/yr

Manager in Training (MIT) Position- Operations Manager Are you an experienced professional looking ... Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ...

CVS Health

Operations Manager

Michigan City, IN

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Brazil, IN · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Fishers, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New Albany, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Customer Service Operations Manager information

See Indiana salary details

$42.3K

$117.7K

$128.9K

How much do customer service operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer service operations manager in Indiana is $117,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is a Customer Service Operations Manager?

A Customer Service Operations Manager is responsible for overseeing the daily operations of a company's customer service department. Their main duties include managing customer service teams, improving processes to enhance customer satisfaction, and ensuring that service standards are met. They analyze performance metrics, implement training programs, and work to resolve escalated customer issues. This role often involves collaborating with other departments to streamline operations and support business goals.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What cities in Indiana are hiring for Customer Service Operations Manager jobs? Cities in Indiana with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Indiana as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $117,687 per year, or $56.6 per hour.

Employee Benefits Service Operations Manager

USI Holdings Corporation

Carmel, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Description and Requirements
General Description: Responsible for managing the operational activities of all client service functions. Take charge of the onboarding and retention process for new and existing clients.
Responsibilities:
  • Responsible for full-cycle management and development of assigned Employee Account Management team. Manage, train and coach all client facing staff on all job functions.
  • Develop and implement best practices related to customer service platform and systems.
  • Drive strategic customer service initiatives. Implement process and efficiencies in the non-productions staff.
  • Ensure staff understand the production messaging and USI value proposition in the marketplace.
  • Understand and maintain the OpCo budget, as well as appropriate staffing levels.
  • Act as advisor for largest/most important accounts.
  • Accountable for team adherence to departmental retention goals and client service level agreements. Manage team quality control of client renewals and ensure adherence to service standards. Drive consistent and predictable long-term profitable client relationships.
  • Manage assignment of clients based on size and needs.
  • Work with Practice Leader in development and refinement of Value Propositions.
  • Advise clients on industry trends, legislative rulings and market events. Coordinate internal resources/ experts to assist all producers on sales opportunities.
  • Understand and communicate USI's Employee Benefit initiatives to staff.
  • Positively and proactively represent USI in meetings, seminars, trade shows and networking events.
  • Assist in developing positive carrier relationships.
  • Drive utilization and keep current all protocols as relates to Sagitta and BenefitPoint.
  • Create a positive communication and leadership team with the AE Team leaders.

Knowledge, Skills and Abilities:
  • 10+ years of related insurance experience in a client interfacing role. College degree preferred.
  • Prior managerial experience required. Strong team leadership abilities.
  • Must hold or be willing to earn life & health insurance license.
  • Keep informed about industry information, technology and trends.
  • Able to understand, interpret and convey technical information to others.
  • Broad understanding of general accounting practices.
  • Ability to adapt to changes in systems, procedures, processes and policies.
  • Excellent organizational, time management and multi-tasking skills.
  • Comfortable with internet-based programs and Microsoft Office products. Knowledge of Benefitpoint preferred, but not required.
  • Effective interpersonal, problem solving and conflict resolution skills along with sound judgment.
  • Excellent oral and written communication skills.

#LI-JK2
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#LI-hybrid
Why USI?
With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.
Unrivaled Resources and Support
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise-the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects - to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint - we're working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace
Our award-winning I'm With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer
  • Recognized as one of Insurance Business America's Top Insurance Employers eight consecutive years (2018-2025).
  • Named to Business Insurance's annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
  • Named to Fortune's Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
  • Certified as a Great Place To Work two years in a row (2024-2025).

Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!
USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

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