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Customer Service Operations Manager Jobs in Portage, IN

WEC Energy Group

Manager Customer Service

Chicago, IL · On-site

$120 - $180/hr

Job Summary The Manager - Customer Services is responsible for all aspects of customer service for ... For Subdivisions work group, this team includes Operations Supervisors and possible Inspectors. Job ...

People Gas (PG)

Manager Customer Service

Chicago, IL · On-site

$179K/yr

Job Summary The Manager - Customer Services is responsible for all aspects of customer service for ... For Subdivisions work group, this team includes Operations Supervisors and possible Inspectors. Job ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Hillyard Inc

OPERATIONS MANAGER

Chicago, IL · On-site

We are committed to providing our customers with top-of-the-line products and exceptional customer service. We are seeking an experienced Operations Manager to join our dynamic team at SIKKY ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Portage, IN

Customer Service Operations Manager information

See Portage, IN salary details

$40.8K

$113.5K

$124.3K

How much do customer service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service operations manager in Portage, IN is $113,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,900.00 and $122,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Portage, IN?

The most popular types of Customer Service Operations jobs in Portage, IN are:

What cities near Portage, IN are hiring for Customer Service Operations Manager jobs?

Cities near Portage, IN with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you

Customer Service Operations Manager - Chicago, Illinois

MissionHires

Chicago, IL • On-site

$70 - $90/hr

Other

Posted 3 days ago

New

Job description

About VivaValet

VivaValet is a pioneering eldercare company dedicated to enhancing the quality of life for seniors through innovative and personalized non‑medical services. Our mission is to make it easier for older adults to remain at home, retaining independence and confidence for as long as they wish. We use our decades of aged caregiving and healthcare expertise, combined with the lived experiences of being daughters, mothers, wives and granddaughters, to reimagine services and design solutions around the realities and desires of older adults as unique individuals.

Check us out at www.vivavalet.com

Responsibilities

You’ll join a small and passionate team of experts in the agetech and non‑medical caregiving space who deeply respect our older adults and are committed to helping them age‑in‑place. As the Customer Service Operations Manager, you’ll oversee daily operations and lead our customer service team while driving efficiency, enhancing service quality, and optimizing workflows. You will:

  • Lead Operational Strategy: Develop and implement strategies to improve operational efficiency, meet key performance targets, and streamline business processes.
  • Oversee Customer Service: Manage all aspects of customer service, ensuring prompt, high‑quality responses to customer inquiries, complaints, and escalations.
  • Service Partner Management: Oversee vetting and onboarding of service providers, ensuring compliance with company standards and fostering strong relationships.
  • Enhance Booking Processes: Manage and optimize customer booking workflows to ensure seamless service execution.
  • Improve Customer Experience: Monitor feedback, identify trends, and implement improvements to increase customer satisfaction and retention.
  • Develop and Maintain Processes: Continuously analyze existing workflows, identify inefficiencies, and introduce solutions to drive operational excellence.
  • Data‑Driven Decision Making: Generate and analyze reports on operational performance, identifying areas for growth and strategic improvements.
  • Cross‑Functional Collaboration: Work closely with leadership, product, and service teams to align operational objectives and drive company growth.
  • HR & Team Development: Manage the customer service team and assist with hiring, onboarding, and training new team members while fostering a high‑performance culture.
Requirements
  • Experience: 5+ years proven experience in operations management, customer service leadership, or logistics. Previous experience in a startup is preferred.
  • Leadership: Strong leadership and team management capabilities with a track record of building high‑performing teams.
  • Problem Solving: Exceptional problem‑solving skills and the ability to implement solutions efficiently.
  • Communication: Excellent communication and interpersonal skills with the ability to manage customer relationships and escalations professionally.
  • Data‑Driven Mindset: Experience utilizing CRM tools such as HubSpot, ClickUp, Notion, or similar platforms.
  • Process Improvement: Experience with process improvement methodologies and operational efficiency frameworks.
  • Adaptability: Ability to thrive in an early‑stage, fast‑paced environment and pivot strategies as needed.
  • Education: Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.

If you don't tick every single box but have other relevant skills or experience you can bring to this role, we want to hear from you, too!

Benefits

Join us at VivaValet in building solutions that support not just today, but the tomorrow we all hope to grow into.

Aging is something to celebrate. It’s a privilege. Cultures have viewed it this way for centuries... what happened? It’s time to come back to this. And it is time to bring older adults into the conversations that shape our future.

Because aging isn’t just about "them"—it’s about all of us.

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