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Customer Service Operations Manager Jobs in Franklin, IN

Meineke

Service Operations Manager

Indianapolis, IN · On-site

$50K - $52K/yr

Schedule customer service appointments * Greeting customers in a professional manner * Accurate ... Operations Manager. Join our team today! Compensation: $50,000.00 - $52,000.00 per year As a leader ...

JX Truck Center

Operations Manager

Indianapolis, IN

$113K - $142K/yr

Operations Manager Join the Driving Force Behind JX Enterprises! Why Choose JX? At JX Enterprises ... operational excellence and customer service. What You'll Do Day-to-Day (Essential Duties ...

JX Enterprises, Inc.

Operations Manager

Indianapolis, IN · On-site

$113K - $142K/yr

Operations Manager Join the Driving Force Behind JX Enterprises! Why Choose JX? At JX Enterprises ... operational excellence and customer service. What You'll Do Day-to-Day (Essential Duties ...

JX Enterprises, Inc

Operations Manager

Indianapolis, IN · On-site

$113K - $142K/yr

Operations Manager Join the Driving Force Behind JX Enterprises! Why Choose JX? At JX Enterprises ... operational excellence and customer service. What You'll Do Day-to-Day (Essential Duties ...

Reco Equipment Inc

Service Supervisor

Indianapolis, IN · On-site

$55K/yr

Working closely with the Operations Manager, this role helps maintain efficiency, accuracy, safety, and customer satisfaction throughout all service operations. Requirements: Key Responsibilities

Trimedx

Service Operations Coordinator

Indianapolis, IN · On-site

Everyone is focused on serving the customer and we do that by collaborating and supporting each ... Minimum of at least 2 years of experience in project management, business operations, complex data ...

CVS Health

Operations Manager

Columbus, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Rumpke

Operations Manager

Columbus, IN · On-site

The Operations Manager oversees the day-to-day waste and recycling collection operations within an ... Monitor performance metrics, including safety, customer service, cost, productivity, and overtime

Waste Management

Operations Manager

Clayton, IN · On-site

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Franklin, IN

Customer Service Operations Manager information

See Franklin, IN salary details

$41.7K

$115.8K

$126.9K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Franklin, IN is $115,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,500.00 and $125,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Franklin, IN are hiring for Customer Service Operations Manager jobs?

Cities near Franklin, IN with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Franklin, IN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $115,828 per year, or $55.7 per hour.

Service Operations Manager

Meineke - 1832

Indianapolis, IN • On-site

$50K - $52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Training & development
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Job description:
Invest in yourself and your career at Meineke Car Care Center. We provide the career guidance, training, & tools to help YOU succeed.
Meineke is looking for an experienced Automotive Service Manager (Advisor). To be successful in this position you will need to be reliable, professional, and ready to make a move toward a long-term career with unlimited earning potential. Our shop is a family, and we treat each employee as such.
Responsibilities:
  • Schedule customer service appointments
  • Greeting customers in a professional manner
  • Accurate write-up of customer concerns
  • Convey expected costs and obtain approval for repairs
  • Tracking of the vehicle and communicating progress to the customer
  • Maintaining excellent customer satisfaction
  • Performing any additional task assigned by management
  • Automotive Service Advisor / Writer Qualifications:
  • Excellent communication skills
  • Professional appearance
  • Positive attitude
  • Strong automotive knowledge or previous automotive-related experience
  • Commitment to being a team player
Apply for this stable long-term employment opportunity!
- Maintain accurate records of customer interactions, service history, and repairs performed
- Follow up with customers to ensure satisfaction and address any concerns
- Upsell additional services or accessories as appropriate
- Collaborate with the parts department to order necessary parts for repairs
Requirements:
- Previous experience in automotive service advising or related field preferred
- Strong knowledge of auto body repair, vehicle maintenance, and mechanical systems
- Excellent communication and interpersonal skills
- Ability to build rapport with customers and provide exceptional customer service
- Proficient in using computer software for service writing and estimates
- Detail-oriented with strong organizational skills
- Valid driver's license
Please note that all positions at our centers are paid positions. We value our employees' contributions and offer competitive compensation packages.
If you are passionate about the automotive industry and have a strong desire to help customers, we encourage you to apply for the position of Service Operations Manager. Join our team today!