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Customer Service Operations Manager Jobs in Elkhart, IN

NORTH AMERICAN COMPOSITES

Operations Manager

Mishawaka, IN · On-site

$80K - $100K/yr

We are known for our customer-first mindset, strong technical capabilities, and collaborative culture built on trust and continuous improvement. What is an Operations Manager? An Operations Manager ...

Amazon

Operations Manager

Bristol, IN · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

Directly manages a team of customer service professionals across multiple locations who are ... Minimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

Directly manages a team of customer service professionals across multiple locations who are ... Minimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or ...

Walgreens

Pharmacy Operations Manager

South Bend, IN · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

South Bend, IN · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Carpenter Co.

Customer Service Manager

Elkhart, IN

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Elkhart, IN

Customer Service Operations Manager information

See Elkhart, IN salary details

$42.6K

$118.3K

$129.6K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Elkhart, IN is $118,334.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,200.00 and $128,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Elkhart, IN are hiring for Customer Service Operations Manager jobs?

Cities near Elkhart, IN with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Elkhart, IN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $118,334 per year, or $56.9 per hour.

Food and Nutrition Operations Manager

South Bend Community School

South Bend, IN • On-site

Other

Posted 18 days ago

Job description

POSITION TITLE: Operations Manager
SALARY RANGE:
IMMEDIATE SUPERVISOR: Director, Food and Nutrition Services
OVERVIEW:
Manages day-to-day food service operations for the District schools, manages daily staffing coverage, and
coordinates equipment, compliance, and culinary follow-up with the Chefs and Supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Route all principal correspondence on all matters related to FNS.
? Field daily call-offs from Kitchen Managers and coordinate with the Chefs and Senior Operations
Manager..
? Field Kitchen Manager calls concerning equipment issues, coordinate with the kitchen equipment
maintenance contractor for timely repair.
? Rotate and visit assigned schools daily to follow up on compliance, culinary, and operational
concerns observed by Chefs and Supervisors.
? Support Secretary on inventory reporting and reconciliation.
? Support the Procurement and Logistics Manager on food-cost and ordering issues in the purview.
? Ensure meal service at each assigned school is executed on time, meets USDA meal-pattern
compliance, and reflects District service standards.
? Coach and develop Kitchen Managers; document performance concerns and support corrective
actions.
? Relay concerns on buildings and individuals within the purview to the Senior Operations
Manager and FNS Director.
? Perform other duties as assigned by the FNS Director.
EDUCATION AND EXPERIENCE:
Bachelor's degree in food service management, business, hospitality, nutrition, or related field preferred,
or equivalent combination of education and experience. Minimum five (5) years of food service
operations experience with at least three (3) years in a multi-unit or multi-site management role; K-12
school food service experience strongly preferred. ServSafe Manager certification required. Working
knowledge of USDA Child Nutrition Programs. Valid driver's license and reliable transportation required.
KNOWLEDGE AND ABILITIES:
? While performing the duties of this job, the employee is regularly required to speak and hear.
? The employee is required to have dexterity of hands and fingers.
? The employee is required to sit or stand for extended periods of time.
? They may be occasionally required to bend at the waist, kneel or crouch.
? Specific vision abilities required by this job include close vision and ability to adjust focus.
? While performing the duties of this job, the incumbent is seated or walking at will, and must be
able to push, pull, lift, and carry up to 40 pounds.

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