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Customer Service Operations Manager Jobs in Middlebury, IN

NORTH AMERICAN COMPOSITES

Operations Manager

Mishawaka, IN · On-site

$80K - $100K/yr

We are known for our customer-first mindset, strong technical capabilities, and collaborative culture built on trust and continuous improvement. What is an Operations Manager? An Operations Manager ...

Amazon

Operations Manager

Bristol, IN · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

Directly manages a team of customer service professionals across multiple locations who are ... Minimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

Directly manages a team of customer service professionals across multiple locations who are ... Minimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or ...

Carpenter Co.

Customer Service Manager

Elkhart, IN

Carpenter Co has an immediate opening for a Customer Champion (aka Customer Service Manager) over our Carpet Cushion product line at our Elkhart, IN manufacturing facility, reporting to the Division ...

SpartanNash Company

Customer Service Manager

Goshen, IN · On-site

This role is responsible to lead the day-to-day activities of the department operations in a retail ... Manage a team that completes all stocking, production, and additional tasks to ensure product ...

Amazon

Sr. Operations Manager

Bristol, IN · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

SpartanNash

Customer Service Manager

Goshen, IN · On-site

This role is responsible to lead the day-to-day activities of the department operations in a retail ... Manage a team that completes all stocking, production, and additional tasks to ensure product ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Middlebury, IN

Customer Service Operations Manager information

See Middlebury, IN salary details

$39.9K

$110.9K

$121.5K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Middlebury, IN is $110,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,100.00 and $120,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Middlebury, IN are hiring for Customer Service Operations Manager jobs?

Cities near Middlebury, IN with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Middlebury, IN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $110,875 per year, or $53.3 per hour.

Operations Manager/License Holder

The Blue Collar Recruiter

South Bend, IN • On-site

$90K - $130K/yr

Full-time

Posted 9 days ago

Job description

HVAC Manager

Location: South Bend, Indiana
Compensation: $90,000-$130,000 Base Salary + Performance Bonuses + Equity Opportunity

Build Something from the Ground Up

We're looking for an experienced HVAC Manager to help launch and lead a new residential HVAC operation serving the South Bend, Indiana market.

This isn't a role where you'll simply inherit someone else's systems and manage the status quo. You'll work directly with ownership to build the operation from the ground up-developing the team, establishing processes, overseeing service and installation, and creating the foundation for a high-performing HVAC business.

For the right leader, this is an opportunity to have a meaningful voice in how the company operates, how the team is built, and how the business grows.

What You'll Do

As HVAC Manager, you'll take ownership of day-to-day field operations while helping build the systems and team needed to scale the business.

  • Lead daily HVAC service and installation operations

  • Schedule, coordinate, and supervise technicians and installers

  • Manage project timelines, labor allocation, and field workflow

  • Ensure installations and repairs meet company quality standards and applicable Indiana and local codes

  • Coordinate permitting and inspections as required

  • Train, mentor, and develop technicians and field personnel

  • Help recruit, hire, and onboard new team members

  • Build strong relationships with customers, vendors, suppliers, and trade partners

  • Support sales through customer consultations, system recommendations, and estimates

  • Help establish operational procedures, standards, and best practices

  • Track performance and identify opportunities to improve efficiency and profitability

  • Work directly with ownership on hiring, growth strategy, and operational decisions

What Success Looks Like

During your first 90 days, you'll focus on establishing a strong operational foundation. Success will include:

  • Implementing efficient service and installation processes

  • Building trust with ownership, employees, customers, and trade partners

  • Successfully managing HVAC installation and service projects

  • Recruiting and developing high-quality field personnel

  • Establishing clear expectations and accountability across the team

  • Creating a positive, customer-focused culture

  • Putting systems in place that support sustainable long-term growth

QualificationsRequired

  • EPA 608 Universal Certification

  • 8+ years of residential and/or light commercial HVAC experience

  • Previous HVAC leadership, management, or supervisory experience

  • Strong knowledge of HVAC service, installation, troubleshooting, and applicable codes

  • Experience managing technicians, installers, projects, and field operations

  • Valid driver's license and clean driving record

  • Strong communication, leadership, and customer service skills

  • Ability to meet applicable state and local HVAC licensing requirements

Additional Experience We Value

  • ServiceTitan experience

  • HVAC sales and customer consultation experience

  • Dispatching and scheduling experience

  • Estimating and job costing experience

  • Experience managing installation crews

  • Existing relationships within the South Bend/Michiana construction or home-services market

  • NATE Certification

  • OSHA 10 Certification

Who We're Looking For

We're looking for someone who thinks like a leader and builder-not simply a technician.

You'll be a strong fit if you are:

  • Driven by integrity, ownership, and accountability

  • Comfortable building systems rather than simply following existing ones

  • Entrepreneurial and growth-minded

  • Confident leading and developing