Customer Service Operations Manager Jobs in Portage, IN

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.
Successful Candidate will work Mon - Fri, Sat as needed and will start at 5a/6a. Must be flexible to cover 2nd Shift as needed.
Pay is: $85,000 + DOE
I. Job Summary
The Manager, Operations is responsible for leading and managing day-to-day operations of a facility or multiple operational units, including material processing, transportation, and field services. This role oversees personnel, equipment, and processes to ensure safe, compliant, efficient, and cost-effective operations while delivering high levels of customer satisfaction. The position drives operational excellence through continuous improvement initiatives, financial oversight, and strong leadership across diverse teams.
II. Essential Duties and Responsibilities

• Manage and provide leadership for all supervisors and direct reporting employees.
• Manage and attend all Health and Safety meetings and train employees on any safety issues.
• Oversee the daily collections for accuracy and profitability and direct dispatch if necessary.
• Prepare the daily schedule of operations on a weekly, monthly and yearly basis.
• Manage customer complaints and concerns.
• Develop budgets for upcoming year and review monthly to ensure company is on track for yearly goals.
• Manage any HR concerns with staff on Hiring, discipline, vacations and WSIB.
• Establishes and communicates performance standards and objectives; conducts performance appraisals.
• Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources. Develop new company policies and provide training as needed.
• Monitors and ensures that employees are performing their functions safely and productively. Makes recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
• Oversee that all employees are adhering to company policies and procedures.
• Oversee building and grounds maintenance for Operations.
• Other duties as directed or required.
• Monitors department work productivity, reports on trends, recommends, and implements changes to continually improve work productivity.
• Ensures that entire plant is within regulatory compliance, including transfer stations, trucking domiciles, office and support facilities within the plant operation. Reviews all applicable regulatory paperwork.
• Ensures continual improvement of productivity standards and worker safety performance in all phases of the operation.
• Pro-actively interfaces with area peers to achieve business goals.
• Initiates actions to assure timely resolution of identified hazards or unsafe conditions or practices. Trains production and maintenance employees, when necessary.
• Ensures adequate level of supplies and equipment and purchases supplies and equipment, when needed.
• Performs other related duties as required or requested.

III. Qualifications
A. Required Qualifications

• Bachelor's Degree or the equivalent in related work experience
• 3 years of previous management experience in a structured environment, overseeing multi-location teams.

B. Preferred Qualifications

• (CDL)-Class B
• (CDL)-Class A

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
☒ Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing-including pre-employment screening, post-incident evaluations, reasonable suspicion checks, and random testing-in accordance with government regulations and company policies.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
About Us
ABOUT WM
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.
About the Team
WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions.
WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.