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Customer Service Operations Manager Jobs in Portage, IN

Amazon

Operations Manager

Chicago, IL · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Chicago, IL · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Chicago, IL · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Chicago, IL · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

City Wide Jani, Inc.

Operations Manager

Chicago, IL · On-site

$65K - $75K/yr

OPERATIONS MANAGER City Wide Jani, Inc. - Chicago, IL Full-Time | Flexible Schedule Required Salary ... Customer retention and high inspection scores Minimal service complaints and successful account ...

Ecoservices

Operations Manager

Hammond, IN · On-site

$90 - $120/hr

... services, and sulfuric acid derivatives. We provide specialty grade high-purity virgin sulfuric ... customers' production of nylon precursors, production of lead acid batteries for all types of ...

Ecovyst Inc.

Operations Manager

Hammond, IN · On-site

$95 - $130/hr

... services, and sulfuric acid derivatives. We provide specialty grade high-purity virgin sulfuric ... customers' production of nylon precursors, production of lead acid batteries for all types of ...

New

The University Of Chicago

Operations Manager

Chicago, IL · On-site

$70 - $95/hr

## Operations ManagerApplyremote type: Onsitelocations: Chicago, ILtime type: Full timeposted on ... customer service.* Exceptional time management skills including the ability to handle multiple ...

Murgado Automotive Group

Be Seen First

Automotive Service Manager

Chicago, IL · On-site

$180K - $300K/yr (+ commission)

We are seeking a dynamic and motivated Automotive Service Manager to lead our Service department and be responsible for overseeing all service operations and ensuring high levels of customer ...

McClement

Operations Manager

Chicago, IL · On-site

$70 - $90/hr

Lead and support field supply service initiatives, including operations supply, equipment ... Customer Focus * Multi‑Tasking & Prioritization * Project Management * Results Orientation ADA ...

New

Ecoservices

Operations Manager

Hammond, IN · On-site

... services, and sulfuric acid derivatives. We provide specialty grade high-purity virgin sulfuric ... customers' production of nylon precursors, production of lead acid batteries for all types of ...

Amazon

Operations Manager

Chicago, IL · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Ecoservices

Operations Manager

Hammond, IN · On-site

... services, and sulfuric acid derivatives. We provide specialty grade high-purity virgin sulfuric ... customers' production of nylon precursors, production of lead acid batteries for all types of ...

Stefanini

Operations Manager

Chicago, IL · On-site

Operations supervisors are responsible for the day-to-day manufacturing operations in assigned ... Production supervisors have responsibility to achieve productivity, efficiency, customer service ...

Elston Electric

Operations Manager

Chicago, IL

$65K - $70K/yr

Position Summary As the Bar & Operations Manager at Elston Electric , you are responsible for ... service and creating memorable experiences for customers and team members alike * Strong ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Portage, IN

Customer Service Operations Manager information

See Portage, IN salary details

$40.8K

$113.5K

$124.3K

How much do customer service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service operations manager in Portage, IN is $113,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,900.00 and $122,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Portage, IN?

The most popular types of Customer Service Operations jobs in Portage, IN are:

What cities near Portage, IN are hiring for Customer Service Operations Manager jobs?

Cities near Portage, IN with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you

Operations Manager

Amazon

Chicago, IL • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,147 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

External job description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent.

You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door

Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Key job responsibilities
Key Responsibilities and Job Elements:
-Support, mentor, and motivate your salaried and hourly workforce
-Lead large-scope projects with site and regional impact
-Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
-Manage safety, quality, productivity, and customer delivery promises
-Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
-Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
-Stand/walk for up to 12 hours during shifts
-Work in an environment where the noise level varies and can be loud
-Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
-Continuously climb and descend stairs (applies to sites with stairs)

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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