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Customer Service Operations Manager Jobs in Indiana

Road & Rail Services

Operations Manager

Greensburg, IN · On-site

$60K/yr

Road & Rail Services Operations Manager Location: Greensburg, IN Schedule: Depending on business ... Ensure site compliance with Safety, SOP, and customer requirements. What's Required: * 3 or more ...

Osborn GmbH

Customer Service Manager

Richmond, IN · On-site

Lead, coach, develop, and performance-manage a high-performing team of Customer Account ... Direct daily customer service operations by establishing priorities, allocating resources, and ...

CVS Health

Operations Manager

Kentland, IN

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Zionsville, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Columbia City, IN · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Churubusco, IN · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Bloomington, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Fort Wayne, IN · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Kentland, IN

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Indianapolis, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Zionsville, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Ag Plus

Operations Manager

South Whitley, IN · On-site

Service Leadership - Setting the standard for exceptional customer service * Growth & Innovation ... Operations Manager - Feedmill (Synergy Feeds) Location: South Whitley, Indiana Facility: Synergy ...

New

Malibu Jack's

Operations Manager

Lafayette, IN · On-site

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and ...

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Showing results 41-60

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Indiana

Customer Service Operations Manager information

See Indiana salary details

$42.3K

$117.7K

$128.9K

How much do customer service operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service operations manager in Indiana is $117,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities in Indiana are hiring for Customer Service Operations Manager jobs?

Cities in Indiana with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $117,687 per year, or $56.6 per hour.

Operations Manager

Greensburg, IN

Road & Rail Services
Trucking • 1 - 5K employees
Learn more about Road & Rail Servicesexternal

Full-time

Medical, Dental, Retirement

Re-posted 22 days ago

Road & Rail Services rating

5.3

Company rating: 5.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Road & Rail Services

Operations Manager

Location: Greensburg, IN

Schedule: Depending on business needs

Position Summary:

As part of an award-winning team in the logistics industry, you will provide leadership and management oversight for assigned areas of responsibility. Ensure site compliance with Safety, SOP, and customer requirements.

What's Required:

  • 3 or more years of Supervisory experience
  • Mechanic/Diesel Mechanic experience a plus
  • Microsoft Office knowledge is a must
  • Ability to work in fast-paced environment
  • Able to meet attendance requirements
  • A teamwork, can-do attitude and willing to learn
  • Valid drivers license

Areas of Responsibility:

  • Comply with all industry, customer and company safety regulations and operating procedures
  • Embody the Ethical practices and Core Principles of the Company
  • Exercise discretion and independent judgment with respect to matters of significance within the scope of duties, included but not limited to hire, fire, promotions, or other changes in employee status
  • Ensuring compliance with all applicable Company, Customer, OSHA, EPA, FRA and DOT regulations by performing key audits and/or relevant inspections. These are included but are not limited to AAR, ISA, ISO, etc..
  • Ensuring all associates understand and comply with applicable customer and company work instructions, quality procedures and site SOP's
  • Continually seek and document methods for improvement in the quality of the services being provided and the efficiency in which those services are conducted
  • Setting and monitoring specific developmental and performance goals for associates

We Offer:

A Full Benefits package including Medical, Dental, 401K, Short/Long Term Disability

Paid Holidays and Vacations

An annual Steel Toe Boot allowance

All Personal Protective Equipment (PPE) provided

Veteran Friendly

A promote from within mentality

and much more!

Company Overview

Established in 1987, Road & Rail Services has grown and diversified to become a leading provider of rail-related services in North America. Our network of skilled associates provides plant and terminal operating expertise as well as field maintenance of rail assets for railroads, rail shippers, and owners of rail-related equipment and facilities. Visit us online at www.roadandrail.com for more information!

What Road & Rail Services employees say

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