Road & Rail Services Operations Manager Location: Greensburg, IN Schedule: Depending on business ... Ensure site compliance with Safety, SOP, and customer requirements. What's Required: * 3 or more ...
Road & Rail Services Operations Manager Location: Greensburg, IN Schedule: Depending on business ... Ensure site compliance with Safety, SOP, and customer requirements. What's Required: * 3 or more ...
Operations Manager
Greensburg, IN · On-site
$60K/yr
Road & Rail Services Operations Manager Location: Greensburg, IN Schedule: Depending on business ... Ensure site compliance with Safety, SOP, and customer requirements. What's Required: * 3 or more ...
Operations Manager
Greensburg, IN · On-site
$60K/yr
Road & Rail Services Operations Manager Location: Greensburg, IN Schedule: Depending on business ... Ensure site compliance with Safety, SOP, and customer requirements. What's Required: * 3 or more ...
Director, Food and Nutrition Services OVERVIEW: Manages day-to-day food service operations for the District schools, manages daily staffing coverage, and coordinates equipment, compliance, and ...
Director, Food and Nutrition Services OVERVIEW: Manages day-to-day food service operations for the District schools, manages daily staffing coverage, and coordinates equipment, compliance, and ...
Operations Manager
Indianapolis, IN · On-site
$110K/yr
Our clients are progressive and they desire more than just accounting and tax services. Operations Manager Position: Manager Department: Operations Status: Full-time Position Summary We are seeking ...
Operations Manager
Indianapolis, IN · On-site
$110K/yr
Our clients are progressive and they desire more than just accounting and tax services. Operations Manager Position: Manager Department: Operations Status: Full-time Position Summary We are seeking ...
Operational Excellence * Oversee day-to-day service operations including staffing, schedule ... Experience with CRM systems, contact center platforms, and knowledge management tools.
Operational Excellence * Oversee day-to-day service operations including staffing, schedule ... Experience with CRM systems, contact center platforms, and knowledge management tools.
Customer Service Manager
Richmond, IN · On-site
Lead, coach, develop, and performance-manage a high-performing team of Customer Account ... Direct daily customer service operations by establishing priorities, allocating resources, and ...
Customer Service Manager
Richmond, IN · On-site
Lead, coach, develop, and performance-manage a high-performing team of Customer Account ... Direct daily customer service operations by establishing priorities, allocating resources, and ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Columbia City, IN · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Columbia City, IN · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Churubusco, IN · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Churubusco, IN · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Bloomington, IN · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Bloomington, IN · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Indianapolis, IN · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Indianapolis, IN · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Fort Wayne, IN · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Fort Wayne, IN · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Zionsville, IN · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Zionsville, IN · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
South Whitley, IN · On-site
Service Leadership - Setting the standard for exceptional customer service * Growth & Innovation ... Operations Manager - Feedmill (Synergy Feeds) Location: South Whitley, Indiana Facility: Synergy ...
New
Operations Manager
South Whitley, IN · On-site
Service Leadership - Setting the standard for exceptional customer service * Growth & Innovation ... Operations Manager - Feedmill (Synergy Feeds) Location: South Whitley, Indiana Facility: Synergy ...
New
Operational Excellence * Oversee day-to-day service operations including staffing, schedule ... Experience with CRM systems, contact center platforms, and knowledge management tools.
Operational Excellence * Oversee day-to-day service operations including staffing, schedule ... Experience with CRM systems, contact center platforms, and knowledge management tools.
We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and ...
Quick apply
We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and ...
Operations Manager
Lafayette, IN · On-site
We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and ...
Operations Manager
Lafayette, IN · On-site
We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and ...
Customer Service Operations Manager information
See Indiana salary details
$42.3K - $50.2K
3% of jobs
$50.2K - $58.1K
0% of jobs
$58.1K - $66K
3% of jobs
$66K - $73.8K
2% of jobs
$73.8K - $81.7K
2% of jobs
$81.7K - $89.6K
3% of jobs
$89.6K - $97.4K
1% of jobs
$97.4K - $105.3K
1% of jobs
$105.3K - $113.2K
0% of jobs
$113.2K - $121.1K
1% of jobs
$121.8K is the 25th percentile. Wages below this are outliers.
$121.1K - $128.9K
83% of jobs
$42.3K
$117.7K
$128.9K
How much do customer service operations manager jobs pay per year?
What are some common challenges faced by a customer service operations manager, and how can they be addressed?
What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
What is a customer service operations manager?
What cities in Indiana are hiring for Customer Service Operations Manager jobs?
Cities in Indiana with the most Customer Service Operations Manager job openings:

Operations Manager
Greensburg, IN
Full-time
Medical, Dental, Retirement
Re-posted 22 days ago
Road & Rail Services rating
5.3
Based on 14 frontline employees who took The Breakroom Quiz
Job description
Road & Rail Services
Operations Manager
Location: Greensburg, IN
Schedule: Depending on business needs
Position Summary:
As part of an award-winning team in the logistics industry, you will provide leadership and management oversight for assigned areas of responsibility. Ensure site compliance with Safety, SOP, and customer requirements.
What's Required:
- 3 or more years of Supervisory experience
- Mechanic/Diesel Mechanic experience a plus
- Microsoft Office knowledge is a must
- Ability to work in fast-paced environment
- Able to meet attendance requirements
- A teamwork, can-do attitude and willing to learn
- Valid drivers license
Areas of Responsibility:
- Comply with all industry, customer and company safety regulations and operating procedures
- Embody the Ethical practices and Core Principles of the Company
- Exercise discretion and independent judgment with respect to matters of significance within the scope of duties, included but not limited to hire, fire, promotions, or other changes in employee status
- Ensuring compliance with all applicable Company, Customer, OSHA, EPA, FRA and DOT regulations by performing key audits and/or relevant inspections. These are included but are not limited to AAR, ISA, ISO, etc..
- Ensuring all associates understand and comply with applicable customer and company work instructions, quality procedures and site SOP's
- Continually seek and document methods for improvement in the quality of the services being provided and the efficiency in which those services are conducted
- Setting and monitoring specific developmental and performance goals for associates
We Offer:
A Full Benefits package including Medical, Dental, 401K, Short/Long Term Disability
Paid Holidays and Vacations
An annual Steel Toe Boot allowance
All Personal Protective Equipment (PPE) provided
Veteran Friendly
A promote from within mentality
and much more!
Company Overview
Established in 1987, Road & Rail Services has grown and diversified to become a leading provider of rail-related services in North America. Our network of skilled associates provides plant and terminal operating expertise as well as field maintenance of rail assets for railroads, rail shippers, and owners of rail-related equipment and facilities. Visit us online at www.roadandrail.com for more information!
What Road & Rail Services employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ROAD & RAIL SERVICES
Sourced by ZipRecruiter
Industry
Trucking
Company size
1,001 - 5,000 Employees
Headquarters location
Louisville, KY, US
Year founded
1987