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Customer Service Operations Manager Jobs in Indiana

SBM Management

Operations Manager

Indianapolis, IN

$70K - $75K/yr

Operations Manager- MIT Must be able to relocate after the 6-8 week training program. Manager in ... Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ...

SBM Management

Operations Manager

Indianapolis, IN · On-site

$70K - $75K/yr

Manager in Training (MIT) Position- Operations Manager Are you an experienced professional looking ... Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ...

Primo Brands

District Operations Manager

Portage, IN · On-site

Customer Service & Operations: At least 2 years of experience in customer service and operations ... Operational Management: At least 2 years of experience overseeing operational delivery processes ...

New

Primo Brands

District Operations Manager

Portage, IN

Customer Service & Operations: At least 2 years of experience in customer service and operations ... Operational Management: At least 2 years of experience overseeing operational delivery processes ...

New

Inlandgroup

Operations Manager - DCA Airport Inland Deicing Services is the world's premier airport deicing ... A broad range of airline operational experience including but not limited to customer service ...

CVS Health

Operations Manager

Indianapolis, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Noblesville, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Indianapolis, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

North Manchester, IN · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations manager

Indianapolis, IN

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New Albany, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Noblesville, IN · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Elkhart, IN · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

Dexter

Customer Service Manager

Bristol, IN · On-site

The Customer Service Manager is a key leadership role responsible for driving a high-performing ... Plan and organize daily customer service operations, including workload distribution, staffing ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Indiana

Customer Service Operations Manager information

See Indiana salary details

$42.3K

$117.7K

$128.9K

How much do customer service operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer service operations manager in Indiana is $117,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $127,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What cities in Indiana are hiring for Customer Service Operations Manager jobs? Cities in Indiana with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $117,687 per year, or $56.6 per hour.
Operations Manager

Operations Manager

SBM Management

Indianapolis, IN

$70K - $75K/yr

Full-time

Re-posted 28 days ago

SBM Management Services rating

5.6

Company rating: 5.6 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

172nd of 216 rated facilities management

Job description

Operations Manager- MIT
Must be able to relocate after the 6-8 week training program.
Manager in Training (MIT) Position- Operations Manager
Are you an experienced professional looking to elevate your leadership potential? SBM's Manager in Training (MIT) program provides a structured pathway to refine your management skills, expand your industry knowledge, and transition into a long-term leadership role. Take the next step in your career with the support and training you need to succeed.
MIT Program
Our Operations Manager MIT program is an intensive six-week, blended-learning experience that provides comprehensive exposure to managing a business within the facilities industry. Training takes place on-site at client locations, where participants receive hands-on learning, expert guidance, real-time feedback, and personalized mentorship from industry professionals.
Career Path
Participants who successfully complete the MIT program will transition into a higher-level managerial role. This program serves as a launchpad for future leadership opportunities, as SBM strongly promotes internal career growth. Many of SBM's senior leaders-including C-suite executives, Vice Presidents, and Site Managers-are graduates of the MIT program.
What to Expect in Training
  • Continuous Learning & Development: The program spans approximately six weeks, providing hands-on experience, mentorship, and structured learning plans covering all aspects of managing SBM's fast-paced client facilities. Graduates have the opportunity to secure a managerial position within one of SBM's accounts.
  • Team Management: Develop and apply interpersonal and leadership skills to foster a positive, motivated team environment. Responsibilities include employee development, performance feedback, recruitment, and staff planning.
  • Collaborative Teamwork: Work in a dynamic team environment, providing operational support, management training, problem-solving, and engaging with senior leadership.
  • Exceptional Customer Service: Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.
  • Travel Opportunities: Gain exposure to different client sites by supporting new transitions and collaborating with key team members nationwide.
Key Responsibilities
  • Develop and manage work schedules to ensure service efficiency.
  • Assign and oversee personnel routes and schedules, ensuring compliance.
  • Conduct inspections and evaluations for quality, safety, and service adherence.
  • Monitor inventory, supplies, and equipment usage.
  • Research and implement operational improvements.
  • Address and resolve customer service requests in collaboration with management.
  • Assist in executing company policies, goals, and strategic initiatives.
  • Assess facility space utilization and assist with planning budgets and modifications.
  • Participate in long-term planning, conceptual designs, and capital investment strategies.
  • Coordinate contract proposals, specifications, and documentation.
  • Ensure compliance with safety regulations (OSHA, ADA, FLSA, etc.).
  • Serve as a liaison between customers, employees, subcontractors, and clients.
  • Maintain contractor relationships and oversee contract execution.
  • Conduct and attend meetings to ensure real-time communication across all levels.
  • Support HR-related concerns, including interviewing, coaching, and training.
  • Travel may be required.
Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 4+ years of experience in facility management or similar.
  • Experience in supervisory or managerial roles.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office and general computer skills.
  • Strong customer service, problem-solving, and project management abilities.
  • Ability to interpret, analyze, and respond to inquiries from customers, regulatory agencies, and business stakeholders.
  • Excellent presentation, training, and coaching skills.
  • Preferred: Active/Transferable DoD TS Clearance.
  • Relocation required if a local opportunity is unavailable.
This role offers a fast-paced, hands-on leadership development experience with significant career growth potential within SBM. Apply today and take the next step toward a rewarding managerial career!
Compensation: $70,000 - $75,000 per year
Shift: Full time
SBM Management Services, LP and its affiliates are proud to be equal-opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
#LI-MM1Employment Type: Regular Full-Time

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