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Customer Service Operations Manager Jobs (NOW HIRING)

Central Plumbing

Operations Manager

Baton Rouge, LA · On-site

$100K - $125K/yr

Operations Manager Baton Rouge, Louisiana About the Role We are seeking a results-driven Operations ... Monitor service quality and implement improvements as needed * Reinforce a customer-first mindset ...

Burlington

Operations/Service Manager

Green Bay, WI

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$57K - $72K/yr

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Burlington

Operations Service Manager

Santa Rosa, CA

$24.35 - $32.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

PENTAX Medical

Service Operations Coordinator

Montvale, NJ · On-site

$45K - $50K/yr

Service Operations Coordinator Why JOIN Us? We are an established medical device leader that is ... Help implement process improvements in administrative workflows and digital tools (e.g., ERP, CRM, ...

Onto

Program Manager, Service Operations

Milpitas, CA · On-site

Onto Innovation strives to optimize customers' critical path of progress by making them smarter ... Apply structured project management methodologies to drive predictable outcomes Service Operations ...

Distro

Service Operations Supervisor

Chandler, AZ · On-site

Position Summary The Service Operations Supervisor is responsible for managing client relationships ... Manage client accounts by establishing and reinforcing strong relationships with clients, internal ...

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All JobsCustomer Service Operations Manager Jobs

Customer Service Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer service operations manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for customer service operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve service quality and customer satisfaction. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like process improvement or CRM tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Customer Service Director, Customer Experience Executive, or Customer Service Operations Manager in large organizations, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower starting salaries, while experienced managers in larger organizations can earn significantly more.
What cities are hiring for Customer Service Operations Manager jobs? Cities with the most Customer Service Operations Manager job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations Manager jobs? States with the most job openings for Customer Service Operations Manager jobs include:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.
Service Operations Manager, HVAC Growth

Service Operations Manager, HVAC Growth

Apex Service Partners

Bowling Green, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Overview

We're looking for a strong operational leader to oversee and elevate our HVAC team in Bowling Green, OH!

If you have experience leading skilled professionals, driving performance, and building scalable systems, this is your opportunity to make a major impact. Experience in HVAC service is preferred, but not required-we value transferable leadership experience from home services or other field-based industries.

As the HVAC Manager, you'll own the day-to-day service operations, ensuring our HVAC team is productive, supported, and delivering exceptional work. You'll drive scheduling efficiency, technician performance, and operational excellence to position the business for continued growth.

Key Responsibilities:
  • Lead and develop the team to hit performance goals and deliver high-quality service.
  • Own daily operations. Set priorities, remove roadblocks, and lead with clarity and purpose.
  • Analyze KPIs and implement strategies to improve team performance and profitability.
  • Partner with leadership and sales to align operational execution with business growth.
  • Ensure job quality, material usage, and timelines meet customer and business expectations.
  • Promote and enforce safety, compliance, and quality standards across all job sites.
What You Bring:
  • 3+ years of leadership experience in field service, trades, sales, or operations.
  • Proven ability to lead teams, drive accountability, and deliver performance results.
  • Strong problem-solving skills with the ability to stay calm under pressure.
  • A balance of people leadership and process improvement expertise.
  • Clear communicator with strong planning and decision-making capabilities.
  • HVAC service experience preferred, but not required.
  • Transferable leadership experience in home services or other field-based industries strongly valued.
  • Experience with field service management tools like ServiceTitan is a plus.
  • Ability to work on-site as a hands-on leader in Bowling Green, OH & surrounding areas.
What's In It For You:
  • Career growth opportunities within a high-growth, people-first company.
  • Competitive salary and performance-based bonus potential.
  • Full benefits package: medical, dental, vision, life insurance, and 401(k) match.
  • A leadership team that empowers and supports you.
Employment Type: FULL_TIME

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