ZipRecruiter

Log In

1

Customer Service Operations Manager Jobs (NOW HIRING)

Please Assist Me

Package Operations Manager

Chicago, IL · On-site

Excellent communication and customer service abilities * Ability to thrive in a fast-paced environment * Experience managing operations in hospitality, residential services, logistics, housekeeping ...

Industrial Valve

Service Operations Supervisor

AL · On-site

... Address customer or internal concerns related to service quality or delays as needed • Manage ... operations • Excellent organizational, leadership, and communication skills • Ability to ...

Signode

Service Operations Supervisor

Roselle, IL

... customer service, or field service support * ERP and service management system experience required (e.g., Microsoft Dynamics 365 Field Service) * Ability to interpret data in Excel * Previous ...

Burlington

Operations Service Manager

San Antonio, TX · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations Service Manager

Alpharetta, GA · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

Burlington

Operations Service Manager

Orem, UT · On-site

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Albertsons

Service Operations Assistant

Austin, TX · On-site

Step in to lead in absence of the Service Operations Manager when needed Qualifications * Previous cashier or front-end experience preferred * Strong customer service and problem-solving skills

Onto

Program Manager, Service Operations

Milpitas, CA · On-site

Onto Innovation strives to optimize customers' critical path of progress by making them smarter ... Apply structured project management methodologies to drive predictable outcomes Service Operations ...

Distro

Service Operations Supervisor

Chandler, AZ

$26 - $28/hr

Position Summary The Service Operations Supervisor is responsible for managing client relationships ... Manage client accounts by establishing and reinforcing strong relationships with clients, internal ...

Greif

Customer Service Manager

Delaware, OH · On-site

$108K - $184K/yr

With a commitment to legendary customer service, operational excellence, and global sustainability ... Job Requisition #: 034248 Customer Service Manager (Open) The Customer Service Manager is ...

Tacombi

Operations & Service Manager

Manhattan, NY

About the role... Assist management team in all day-to-day operations, provide support to staff during service to improve their performance and adopt, embody and implement the Standards of Mexican ...

next page

Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager Jobs

Customer Service Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer service operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer service operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
More about Customer Service Operations Manager jobs
What cities are hiring for Customer Service Operations Manager jobs? Cities with the most Customer Service Operations Manager job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations Manager jobs? States with the most job openings for Customer Service Operations Manager jobs include:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.
Package Operations Manager

Package Operations Manager

Please Assist Me

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 23 days ago

Job description

Package Operations Manager
Position Type: Full-Time
Location: Washington, DC
Company: Please Assist Me
Compensation 65k Yearly
Looking for an exciting and engaging leadership opportunity with a fast-growing company? Want the chance to build teams, improve operations, and grow your career in a dynamic service environment? We are looking for a highly organized, detail-oriented, and people-focused Package Operations Manager who is eager to grow, lead teams, and create exceptional resident experiences.
Please Assist Me partners with luxury residential communities to provide premium package management and resident lifestyle services. The Package Operations Manager will oversee daily operations across both the Package Department and Resident Operations Department to ensure seamless service delivery, operational excellence, and outstanding customer satisfaction.
What Does a Package Operations Manager Do?
Package Operations Management
  • Oversee all package room operations within luxury residential buildings
  • Ensure accurate package intake, logging, organization, and delivery processes
  • Maintain package room cleanliness, organization, and efficiency standards
  • Monitor package volume trends and operational workflows to improve service levels
  • Resolve resident package concerns and escalations professionally and efficiently
  • Ensure compliance with building policies, safety procedures, and service standards
Team Leadership & Staff Management
  • Directly manage Package Assistant Managers and Package Assistants
  • Create and manage employee schedules while ensuring proper staffing coverage
  • Recruit, onboard, train, coach, and develop team members
  • Conduct performance evaluations and provide ongoing feedback and support
  • Foster a positive, accountable, and team-oriented work environment
  • Assist with disciplinary action and conflict resolution when necessary
Resident Operations Oversight
  • Support operational management of resident services including housekeeping, chores, and lifestyle support services
  • Coordinate service execution to ensure quality, timeliness, and resident satisfaction
  • Partner with operations staff to maintain high service standards across all resident-facing services
  • Respond to resident requests, concerns, and service recovery situations with professionalism and urgency
Operational Excellence
  • Develop and improve operational procedures and workflows
  • Track operational metrics, staffing performance, and resident satisfaction
  • Collaborate with leadership to improve efficiency, quality, and scalability
  • Maintain inventory and operational supplies as needed
  • Ensure all team members uphold company standards of professionalism and customer service

Why Join Please Assist Me?
  • Opportunity for career advancement within a fast-growing company
  • Supportive and engaging team environment
  • Meaningful work helping residents simplify their lives
  • Leadership development and growth opportunities
  • Competitive compensation based on experience

Requirements
What We're Looking For
  • Strong leadership and team management experience
  • Exceptional organizational and multitasking skills
  • Excellent communication and customer service abilities
  • Ability to thrive in a fast-paced environment
  • Experience managing operations in hospitality, residential services, logistics, housekeeping, or property management preferred
  • Detail-oriented with strong problem-solving skills
  • Comfortable using operational systems and technology platforms
  • Flexible schedule availability, including occasional weekends or evenings if needed

Preferred Qualifications
  • 2+ years of management or supervisory experience
  • Experience in luxury residential, hospitality, concierge, or service operations environments
  • Experience managing multiple teams or departments preferred

Benefits
Medical, Dental, Vision, Life Insurance, PTO, FSA

Apply