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Customer Service Operations Manager Jobs in Ocala, FL

ABCO Transportation

Operations Manager

Ocala, FL · On-site

The Operations Manager - Trucking will directly supervise assigned fleets and fleet managers ... Coordinate with Customer Service leadership to ensure network needs and service levels are met.

ABCO Transportation

Operations Manager

Ocala, FL · On-site

The Operations Manager - Trucking will directly supervise assigned fleets and fleet managers ... Coordinate with Customer Service leadership to ensure network needs and service levels are met.

Ulta Beauty

Operations Manager

Ocala, FL · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Ocala, FL

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Ocala, FL

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

PetSmart Careers

Retail Operations Manager

Ocala, FL · On-site

$18.50 - $29/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Ocala, FL

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Ocala, FL

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart Careers

Retail Operations Manager

Ocala, FL · On-site

$18.50 - $29/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Ocala, FL · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Ocala, FL · On-site

$18.50 - $29/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Ocala, FL

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

PetSmart

Retail Operations Manager

Ocala, FL · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Qualifications * 3+ years of retail leadership or experience in a customer-focused environment ...

Amazon

Sr Operations Manager, TPA6

Ocala, FL · On-site

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer ...

Amazon

Sr Operations Manager, TPA6

Ocala, FL · On-site

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer ...

FX Logistics, LLC

Be Seen First

Customer Account Manager / Transportation Sales Manager

Ocala, FL · On-site

$55K - $80K/yr

Operations Manager Location: Ocala, FL FX Logistics, LLC, a transportation logistics company ... exceptional service to our customers. FX Logistics has employees in roles that support our ...

Key Scales Ford, Inc.

Service Manager

Leesburg, FL · On-site

This leadership role is responsible for overseeing daily service operations, driving customer ... A minimum of 5 years of experience as a Service Manager is required * Ford experience preferred

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Customer Service Operations Manager information

See Ocala, FL salary details

$41.4K

$114.9K

$125.9K

How much do customer service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service operations manager in Ocala, FL is $114,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Ocala, FL are hiring for Customer Service Operations Manager jobs?

Cities near Ocala, FL with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Ocala, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $114,944 per year, or $55.3 per hour.

Operations Manager

ABCO Transportation

Ocala, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 hours ago

Job description

The Operations Manager - Trucking will directly supervise assigned fleets and fleet managers.

Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to the following:

  • Manage the activities and processes of the Fleet Management, After-Hours and Load Planning team to ensure above average communication, productivity, service and safety in assigned areas of operation.
  • Coordinate with Customer Service leadership to ensure network needs and service levels are met.
  • Coordinate with Safety and Compliance team to ensure fleet compliance of all required company, state and federal regulations and guidelines.
  • Coordinate with Recruiting team to ensure all Driver position needs are clearly identified.
  • Coordinate with Maintenance team to ensure all required fleet maintenance needs are completed in a timely manner.
  • Step in and provide hands-on coverage when key team members are out.
  • Oversee training and onboarding of operations staff to ensure they have complete understanding of company processes, policies and systems.
  • Maintain a positive work atmosphere by acting and communicating in a professional manner.

Knowledge, Skills, and Abilities:

  • Strong knowledge of truckload transportation industry standards and Federal Motor Carrier Safety Regulations
  • Ability to effectively lead others, problem solve and work well in fast-pace, high-pressure situations.
  • Ability to communicate effectively with all levels of internal and external staff and business partners
  • Ability to multitask in a fast paced environment with rapidly changing priorities
  • Intermediate computer skills required including Microsoft Outlook, Word, and Excel
  • Prefer previous experience with McLeod TMS Software
  • Refrigerated Truckload experience preferred.
  • Strong Leadership skills and work ethic are a must.

Qualifications

Required Experience

  • 2+ years as an Operations Manager in a 150+ truck, Trucking- Truckload operation with direct oversight of 3 or more fleets and fleet managers
  • 5+ years as of Trucking- Truckload Fleet Manager/ Driver Manager or Planner.
  • 5+ years of McLeod or similar TMS experience.

ABCO Transportation is a trucking company based in Ocala Florida that specializes in refrigerated truckload shipping. ABCO has become a leader in the transportation industry by providing best in class service and communication, state of the art equipment and great career opportunities with outstanding compensation and benefits.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Relocation assistance
  • Vision insurance

Application Question(s):

  • How many Fleet Managers/ Driver Managers did you manage as a Full truckload -Trucking Operations Manager?
  • WHAT FULL TRUCKLOAD TRUCKING COMPANY(S) DID YOU WORK AT AS A FLEET MANAGER/DRIVER MANAGER TO MEET THE REQUIRED 5 YEAR MINIMUM? Note: LTL experience does not qualify as Truckload (FTL) experience
  • WHAT FULL TRUCKLOAD TRUCKING COMPANY(S) DID YOU WORK AT AS AN OPERATIONS MANAGER TO MEET THE REQUIRED 2 YEAR MINIMUM? Note: LTL experience does not qualify as Truckload (FTL) experience
  • What Trucking TMS platform(s) do you have at least 5 years of experience with?

Experience:

  • FULL TRUCKLOAD (FTL not LTL) -TRUCKING OPERATIONS MANAGER : 2 years (Required)
  • FULL TRUCKLOAD (FTL not LTL) -TRUCKING DRIVER MANAGER. : 5 years (Required)

Work Location: In person

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