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Customer Service Operations Manager Jobs in Ocala, FL

Key Scales Ford, Inc.

Service Manager

Leesburg, FL · On-site

This leadership role is responsible for overseeing daily service operations, driving customer ... A minimum of 5 years of experience as a Service Manager is required * Ford experience preferred

Key Scales Ford, Inc.

Service Manager

Leesburg, FL

This leadership role is responsible for overseeing daily service operations, driving customer ... A minimum of 5 years of experience as a Service Manager is required * Ford experience preferred

Wawa, Inc.

Customer Service Supervisor

Ocala, FL · On-site

$21.25 - $28.70/hr

... store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Ingersoll Rand

Customer Service Representative

Ocala, FL · On-site

$14.25 - $19.50/hr

The Customer Service Representative (CSR) is responsible for managing the customer experience by supporting and coordinating operational transactions for our Compression Systems and Services Air ...

Waste Pro

Customer Service Rep

Ocala, FL · On-site

$14.25 - $19.50/hr

Strives to meet or exceed service and operational goals established for the call center to include ... Ability to adapt and deal with frequent changes in the work environment, manage difficult or ...

Roses Discount Stores

Customer Service Associate

Ocala, FL · On-site

$13 - $18/hr

Ability to follow directives and interpret retail operational documents as assigned. Experience ... Management. Working Conditions: Retail store environment where extended periods of standing are ...

Variety Stores LLC

Customer Service Associate

Belleview, FL

$12.75 - $17.75/hr

Ability to follow directives and interpret retail operational documents as assigned. Experience ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Variety Stores LLC

Customer Service Associate

Ocala, FL

$12.25 - $16.75/hr

Ability to follow directives and interpret retail operational documents as assigned. Experience ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Ocala, FL

Customer Service Operations Manager information

See Ocala, FL salary details

$41.4K

$114.9K

$125.9K

How much do customer service operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service operations manager in Ocala, FL is $114,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Ocala, FL are hiring for Customer Service Operations Manager jobs?

Cities near Ocala, FL with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Ocala, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $114,944 per year, or $55.3 per hour.

Service Manager

Key Scales Ford, Inc.

Leesburg, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Key Scales Ford is seeking an experienced and motivated Automotive Service Manager to lead our dealership's service department. This leadership role is responsible for overseeing daily service operations, driving customer satisfaction, developing the service team, and ensuring profitability and efficiency.
What We Offer:
  • Competitive Compensation
  • Medical, Dental, & Vision Insurance
  • Life Insurance
  • 401K Retirement Plan
  • Colonial Life
  • Short & Long Term Disability
  • Vacation
  • Sick Leave
  • Holiday Pay
  • Employee Discounts

Responsibilities
  • Assist customers in servicing, repairing and explaining each service need.
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
  • Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
  • Keeps abreast of new products, features, accessories and attend product training as required.
  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
  • Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications
  • A minimum of 5 years of experience as a Service Manager is required
  • Ford experience preferred
  • Strong focus on providing excellent customer service
  • Previous experience with Reynolds & Reynolds is preferred
  • Clean and valid Driver's License

About Us: At Key Scales Ford we provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our customers with the utmost care and attentiveness. Key Scales Ford is not your typical dealership; we have an extraordinary team of employees and are looking to grow that team with passionate, motivated people.
Equal Opportunity Employer Statement
Key Scales Ford is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, or gender identity. We are committed to a diverse and inclusive workplace for all team members.

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