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Customer Service Operations Associate Jobs in Washington, DC

JCPenney

Operations Associate

Washington, DC · On-site

$15 - $18.75/hr

Operations Associate The Operations Associate's role is to create an outstanding customer ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

JCPenney

Operations Associate

Washington, DC · On-site

$15 - $18.75/hr

Operations Associate The Operations Associate's role is to create an outstanding customer ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

Aerotek

Business Operations Associate

Hanover, MD

$45K/yr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient ...

Aerotek

Business Operations Associate

Hanover, MD · On-site

$21.63/hr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, toexternal customers as well as corporate and field office employees. The BOA is proficient ...

ChargeLab

Operations Associate

Washington, DC · On-site

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

ChargeLab

Operations Associate

Washington, DC · On-site

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

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Customer Service Operations Associate information

See Washington, DC salary details

$10

$29

$57

How much do customer service operations associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service operations associate in Washington, DC is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $31.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Washington, DC? For Customer Service Operations Associate jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Washington, DC look for? The top searched job categories for Customer Service Operations Associate jobs in Washington, DC are:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,566 per year, or $29.1 per hour.

Customer Service Operations Specialist

Albertsons

Arlington, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,155 frontline employees who took The Breakroom Quiz

64th of 122 rated grocery stores

Job description

Position Purpose Provide proactive, positive leadership across Customer Service and Front?End Operations. This role is responsible for driving an exceptional customer experience while ensuring achievement of budget objectives related to labor, cash c

What Albertsons employees say

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Hours and flexibility

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