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Customer Service Operations Associate Jobs in Washington, DC

Aerotek

Business Operations Associate

Hanover, MD

$45K/yr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient ...

Aerotek

Business Operations Associate

Hanover, MD

$21.63/hr

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, toexternal customers as well as corporate and field office employees. The BOA is proficient ...

ChargeLab

Operations Associate

Washington, DC · On-site

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

ChargeLab

Operations Associate

Washington, DC

The Operations team is looking for an Operations Associate who will lead the growth of the company through operational excellence and superior customer service. Responsibilities: * Design and execute ...

HIAS Inc

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

HIAS Inc.

People Operations Associate

Silver Spring, MD

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

HIAS Inc

People Operations Associate

Silver Spring, MD · On-site

$60K - $65K/yr

HIAS seeks a People Operations Associate to support administrative tasks and services supporting ... They should be a driven individual with excellent communication and customer service skills, and a ...

Lime

Operations Associate

Washington, DC

Operations Associate As a global leader in micromobility, Lime is on a mission to build a future ... until a customer ends their ride. This role is a great opportunity to be at the forefront of ...

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Customer Service Operations Associate information

See Washington, DC salary details

$10

$29

$57

How much do customer service operations associate jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer service operations associate in Washington, DC is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $31.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Washington, DC? For Customer Service Operations Associate jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Washington, DC look for? The top searched job categories for Customer Service Operations Associate jobs in Washington, DC are:
Customer Service Operations Associate jobs near you
Business Operations Associate

Business Operations Associate

Aerotek

Hanover, MD

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Aerotek Corporate has an opening for a Business Operations Associate at the corporate office in Hanover, MD.

Compensation

Hourly - $21.63 (annualized at $45,000) non-negotiable

Bonus - up to $1,000 per quarter

Department: Operations Support Group
Reports to: Business Operations Supervisor


Scope of Position:
The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to
external customers as well as corporate and field office employees. The BOA is proficient in the management
and collection of customer accounts receivable as well as contractor payroll. Qualities include: Building
customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up and multi-tasking
skills, the ability to use independent judgment and function in an open environment, and the ability to adapt to
changes in the workplace.


Essential Functions of the Business Operations Associate:
• Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues
• Making routine welcome and maintenance calls to clients
• Manage total accounts receivable with an Aging in excess of $3.5 M
• Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
• Responsible for gathering the necessary data to assist Management with account specific decisions
• Auditing account specific reports to ensure accurate billing and client specific information
• Adjusting and auditing contractor payroll and billing using InfoPath
**specific job functions are dependent on team alignment within the department


Qualifications:
• 2-3 years of relevant experience or college degree
• Proficient in Microsoft Office (Excel and Word a must)
• Strong organizational and analytical abilities
• Strong communication skills and work ethic
• Goal driven with problem solving skills
• Ability to work independently and as a team player


Per Pay Transparency Acts: The range for this position is $45,000 - $56,000 + bonus potential of $4,000

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Tuition Assistance
  • Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors."


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