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Customer Service Operations Associate Jobs in Washington, DC

Potomac

Operations Associate

Bethesda, MD · On-site

$60K - $80K/yr

Involved in all core RIA operations including onboarding, transfers, money movement, service ... Ensure all client and account data in Orion, Zoho CRM, and custodial systems is accurate ...

LVMH

Operations Associate - Part Time

Fairfax, VA · On-site

$21.75 - $24.88/hr

VOTRE PROFIL Operations Associate - Part Time Publiée le 26.06.2026 Sephora Retail Référence ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

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Customer Service Operations Associate information

See Washington, DC salary details

$10

$29

$57

How much do customer service operations associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service operations associate in Washington, DC is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $31.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Washington, DC? For Customer Service Operations Associate jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Washington, DC look for? The top searched job categories for Customer Service Operations Associate jobs in Washington, DC are:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,566 per year, or $29.1 per hour.

Service Operations Manager

Titan Mechanical & Plumbing

Manassas, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Job description

Salary:

ServiceOperations Manager Commercial & Multifamily HVAC and Plumbing

Job Description

Titan Mechanical & Plumbing, Inc is currently looking for a ServiceOperations Manager toleadour growing Service Division. This positionis responsible forleading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This roledirects andoversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.

Responsibilities

  • Hire,leadand develop technicians, dispatchers, supervisors, and support staff
  • Oversee daily service operations for commercial and multifamily clients
  • Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
  • Coordinate with SalesTeamonaccuracy ofproposalsand maintenance agreements
  • Supports ongoing construction operationsand internal customers
  • Build strong relationships with property managers, facility managers, and ownership groups
  • Develop and forecastlaborrequirementsfor service operations
  • Drive revenue growth, gross margin, productivity,andrecurringpreventativemaintenance agreements
  • Develop andImprove processes, accountability, communication, and team performance
  • Maintain a strong safety culture and ensure compliance standards are met
  • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
  • Supervise and direct Plumbing Service Technicians toeffectively troubleshoot and solve complex customer issues.
  • Ensure tools, servicevans,and uniforms are clean, well kept, andmaintained.
  • Ensure vehicle & tool stock levels areoptimal.
  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
  • Review reports.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Passion for teaching, learning, and sharing knowledge.
  • Moderate lifting.
  • Ability to self-schedule on occasion and work independently asrequired.
  • Drive company culture of quality, customerserviceand safety through-out work force

Qualifications

  • 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
  • Strong knowledge of commercial and multifamily service operations
  • Experience managing technicians and field service teams
  • Proven ability to lead people, solve problems, and drive performance
  • Experience with dispatch/service software
  • Experience with Service Titan platform a plus
  • Proficientwith computers and able to learn company software.
  • Strong communicationand customer relationship skills
  • Financial acumen with budgeting, labor management, and P&L accountability
  • Highly motivated to achieve goals and excellence.

Benefits

  • Competitive Salary
  • Health/Dental/Vision Insurance
  • Continuing Educationassistance
  • 401(k) with 4% company match
  • Eligibility for a performance-based bonus tied to individual and company results