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Lockbox Operations Manager Jobs in Washington, DC

Luminis Health

Cash Operations Representative

Annapolis, MD · On-site

$17.20 - $23.71/hr

Receives and records all electronic and non-electronic payments from lockbox or other locations daily. * Identifies system payments and works with Cash Operations Lead/Manager to communicate funds ...

HOA Talent

Portfolio Manager

Washington, DC · On-site

Serve as the primary liaison between the Board and property operations * Respond to owner ... Working knowledge of Vantaca, Strongroom Payables Lockbox, and community web portals * Valid driver ...

HOA Talent

Portfolio Manager

Washington, DC · On-site

Serve as the primary liaison between the Board and property operations * Respond to owner ... Working knowledge of Vantaca, Strongroom Payables Lockbox, and community web portals * Valid driver ...

HOA Talent

Portfolio Manager

Washington, DC · Hybrid

Serve as the primary liaison between the Board and property operations * Respond to owner ... Working knowledge of Vantaca, Strongroom Payables Lockbox, and community web portals * Valid driver ...

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Lockbox Operations Manager information

See Washington, DC salary details

$35.1K

$71.9K

$134.2K

How much do lockbox operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for lockbox operations manager in Washington, DC is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What is the difference between Lockbox Operations Manager vs Lockbox Specialist?

AspectLockbox Operations ManagerLockbox Specialist
CredentialsTypically requires a bachelor's degree in finance, accounting, or related field; certifications like CPA or CAMS are a plusUsually requires a high school diploma or associate degree; certifications are less common
Work EnvironmentOversees teams in banking or financial institutions, managing operations and processesPerforms daily lockbox processing tasks, often in a banking or financial setting
Employer & Industry UsageUsed by banks, financial services, and corporations managing receivablesCommonly employed within banks and financial institutions for payment processing

The Lockbox Operations Manager oversees the entire lockbox processing operation, managing teams and ensuring efficiency, while the Lockbox Specialist handles the day-to-day processing of payments. Both roles are essential in financial institutions but differ in scope, responsibilities, and required experience.

What is a lockbox operations manager?

Lockbox Operations Managers oversee the processing of incoming payments (often checks) received through a lockbox service, which is a secure way for organizations to collect payments by having them sent directly to a bank. They are responsible for managing the team that handles payment processing, ensuring accuracy, compliance, and efficiency in the workflow. Additionally, they implement process improvements, manage client relationships, and ensure all regulatory and security standards are met. This role is crucial in industries such as banking and financial services, where timely and accurate payment handling is essential.

What are common challenges faced by a lockbox operations manager, and how can they be addressed?

Lockbox Operations Managers often encounter challenges such as ensuring timely processing of large volumes of payments, maintaining accuracy under tight deadlines, and managing evolving regulatory requirements. Addressing these challenges requires strong organizational skills, effective use of automation technology, and consistent staff training to prevent errors. Additionally, fostering clear communication with both internal teams and external clients helps resolve discrepancies quickly and maintain high service standards.

What skills and qualifications are needed to be a lockbox operations manager?

To thrive as a Lockbox Operations Manager, you need expertise in payment processing, cash management, and a solid understanding of banking regulations, typically supported by a bachelor’s degree in finance or a related field. Familiarity with lockbox processing platforms, treasury management systems, and compliance software is crucial. Strong leadership, attention to detail, and problem-solving abilities are essential soft skills for managing teams and ensuring operational accuracy. These competencies enable efficient transaction processing, regulatory compliance, and high service quality in a fast-paced financial environment.
What are popular job titles related to Lockbox Operations Manager jobs in Washington, DC? For Lockbox Operations Manager jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Lockbox Operations Manager jobs in Washington, DC look for? The top searched job categories for Lockbox Operations Manager jobs in Washington, DC are:
Lockbox Operations Manager jobs near you
Infographic showing various Lockbox Operations Manager job openings in Washington, DC as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,870 per year, or $34.6 per hour.

Fundraising Operations Manager

World Central Kitchen

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

At World Central Kitchen (WCK), we believe every donor interaction should reflect the same urgency, care, and excellence that define our mission on the frontlines. The Fundraising Operations Manager plays a pivotal role in upholding that standard by overseeing the systems and processes that power WCK's gift processing, donor acknowledgments, and financial reconciliation. This leader ensures that every contribution - whether large, small, recurring, or made in honor of someone, is processed swiftly, accurately, and with unwavering respect for donor intent.
The Manager supervises and mentors a high-performing team that handles gift entry, acknowledgments, donor support, matching gifts, and pledge follow-up. They set clear priorities, manage daily workflows, and foster a culture of accuracy, accountability, and continuous improvement. This role is responsible for timely gift posting across Salesforce and Sage Intacct; maintaining and refining acknowledgment and tribute processes; managing the relationship with WCK's lockbox/caging vendor; and ensuring WCK's fundraising operations remain compliant, efficient, and donor-centered.
This position also drives operational excellence through regular quality assurance checks, updated SOPs, and targeted process improvements. The Manager identifies opportunities to streamline and automate workflows, enabling the team to scale effectively as WCK grows. Working collaboratively across Development, Finance, and Donor Relations, this leader helps ensure WCK's fundraising infrastructure remains strong, adaptable, and aligned with best practices.
Ideal candidates thrive at the intersection of people leadership, operational precision, and mission-driven service-building processes that strengthen donor trust and fuel WCK's ability to meet the needs of communities around the world.
WHAT YOU WILL DO
Responsibilities include team leadership, donor data integrity, reconciliation support, process improvement, and cross-functional partnership with Development teams.
  • Oversee the strategic and day-to-day operations for receiving, recording, and stewarding donations, ensuring accuracy, compliance, and efficiency across all fundraising processes.
  • Coach Specialists in quality standards and introductory people-management responsibilities.
  • Manage the full lifecycle of gift processing, from receipt of donation through acknowledgement and reconciliation, ensuring accuracy and adherence to policies and donor intent.
  • Develop team priorities, oversee workflows, and ensure accountability for accuracy, timeliness, and donor satisfaction.
  • Ensure timely and accurate gift entry, batching, and posting to Salesforce and Sage Intacct. Establish and maintain quality standards for gift revenue and assist with financial reconciliation and gift entry reporting.
  • Manage the relationship with the lockbox/caging vendor, optimizing workflows and troubleshooting issues as needed.
  • Maintain SLAs for donor response inquiries received via email, phone, postal mail and other fundraising platforms.
  • Maintain and update standard operating procedures (SOPs) for all team workflows.
  • Oversee acknowledgements to refine and maintain efficient processing and delivery of donor acknowledgements and receipts. Ensure timely and accurate fulfillment of Tribute and In Honor of gift requests.
  • Manage the individual matching gifts process and coordinate closely with the corporate matching gifts team to ensure timely processing and tracking.
  • Oversee the research of aging pledge commitments.
  • Conduct regular quality assurance checks on data, processes, and workflows to maintain compliance and improve efficiency.
  • Identify, scope, and implement process improvements and automation that enhance the donor experience.
  • Lead and implement process changes to enhance the team's effectiveness and scalability.
  • Maintain current knowledge of fundraising platforms and giving channels used by WCK donors; share best practices across teams.

Requirements
  • Minimum of 5+ years of progressive experience in fundraising gift processing and donor support, including at least 3 years in a supervisory role.
  • 2+ years of customer service experience, ideally within a nonprofit environment.
  • 3-4 years experience gift entry in Salesforce NPSP.
  • Proven ability to supervise, lead, and communicate clearly within a team setting.
  • Strong understanding of the complexities of high-volume, multi-channel giving.
  • Direct experience with gift entry, data file processing, and data uploads.
  • Demonstrated ability to organize and prioritize work, delegate tasks appropriately, and solve problems through analysis and interpretation of information.
  • Excellent written and oral communication skills, with exceptional business writing and proofreading expertise.
  • Proficiency with Excel and/or Google Sheets, and Microsoft Word.
  • Strong commitment to accuracy, timeliness, clarity, and attention to detail.
  • Demonstrated flexibility, eagerness to learn, and comfort with ambiguity in a fast-paced environment.
  • Enthusiasm for exploring new technologies and methods to improve results.
  • Comfortable with ambiguity and responsive to production challenges

Benefits
ZERO Premiums: WCK covers 100% of insurance premiums for employees and their dependents, including medical, dental, vision, and group life coverage. Benefits begin on your date of hire.
  • Voluntary Benefits:
    • Additional Life Insurance
    • Pet Insurance
    • Supplemental AD&D
    • Flexible Spending Accounts (Dependent Care and Health Care)
  • 403(b) Retirement Plan:
  • WCK offers a 50% match up to 8% of employee salary deferrals, beginning within 30 days of hire.
  • Life & Disability Insurance: 100% employer-sponsored group life and disability insurance provided within 30 days.
  • Paid Time Off (PTO): Responsible PTO, including vacation, sick, and personal leave, plus paid holidays.
  • Growth Opportunities: Learning and development support to grow your career.
  • Employee Assistance Program (EAP): Free and confidential support for life's challenges.
  • Annual Salary Reviews and additional benefits outlined in the Personnel Manual.

Salary Range: $85,000 - $105, 000 USD

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