ZipRecruiter

Log In

1

Director Operations Manager Jobs in Washington, DC

First Book

Director, Operations

Washington, DC · On-site

The Director of Operations leads the Operations and Member Services functions and manages critical ... Manage and improve endtoend operational processes, including order placement, inventory management ...

First Book

Director, Operations

Washington, DC · On-site

The Director of Operations leads the Operations and Member Services functions and manages critical ... Manage and improve endtoend operational processes, including order placement, inventory management ...

First Book

Director, Operations

Washington, DC · On-site

The Director of Operations leads the Operations and Member Services functions and manages critical ... Manage and improve end‑to‑end operational processes , including order placement, inventory ...

First Books

Director, Operations

Washington, DC · On-site

$102K/yr

The Director of Operations leads the Operations and Member Services functions and manages critical ... Manage and improve end‑to‑end operational processes , including order placement, inventory ...

First Book

Director, Operations

Washington, DC · On-site

$102K/yr

The Director of Operations leads the Operations and Member Services functions and manages critical ... Manage and improve end-to-end operational processes, including order placement, inventory ...

LifeStance Health

Director, Operations

Columbia, MD · On-site

$130K - $150K/yr

Role Overview The Director of Operations serves as a key role in LifeStance's operational team and ... Responsible for supporting a platform of practices and managing field employees and supported ...

LifeStance Health

Director, Operations

Columbia, MD · On-site +1

$130K - $150K/yr

Role Overview The Director of Operations serves as a key role in LifeStance's operational team and ... Responsible for supporting a platform of practices and managing field employees and supported ...

Prime Outlets

Director, Operations-VI

Hanover, MD

The Operations Director will oversee all operational functions, projects, construction, and ... Manage Property Operating expenses within or below budget levels. Effectively manage negative ...

KINDERCARE

Director Operations - Creme

Chantilly, VA

$34K - $62K/yr

As the Creme School Director of Operations, you will: Develop and implement operational plans ... Manage relationships with vendors, contractors, and service providers to address facility needs.

next page

Showing results 1-20

All JobsOperations JobsDirector Operations Manager JobsDirector Operations Manager Jobs in Washington, DC

Director Operations Manager information

See Washington, DC salary details

$38.5K

$122K

$203.3K

How much do director operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director operations manager in Washington, DC is $121,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $153,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director operations manager?

To thrive as a Director Operations Manager, you need strong leadership, strategic planning, and business management skills, typically supported by a bachelor's or master's degree in business administration or a related field. Familiarity with ERP systems, data analytics tools, and Lean Six Sigma or PMP certifications is highly beneficial. Exceptional communication, problem-solving, and team-building abilities help you drive performance and manage change effectively. These skills ensure efficient operations, foster organizational growth, and enable successful execution of company strategies.

What is the difference between Director Operations Manager vs Operations Supervisor?

AspectDirector Operations ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, develops strategic plans, manages senior staffSupervises daily operations, manages frontline staff, ensures operational efficiency
Required CredentialsBachelor’s degree, often MBA, extensive experience in operations managementHigh school diploma or associate degree, relevant experience in operations
Work EnvironmentCorporate offices, strategic planning settingsWarehouse, manufacturing, retail stores, or service centers
Industry UsageCommon in large organizations across various industriesFound in operational roles within specific departments or locations

The Director Operations Manager typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Supervisor focuses on managing daily activities and frontline staff. Both roles require operational knowledge, but the Director position involves broader responsibilities and higher-level decision-making.

What does a director operations manager do?

A Director Operations Manager is responsible for overseeing the daily operations of an organization or a specific department. They develop and implement operational policies, manage budgets, streamline processes, and ensure that the company meets its goals efficiently. This role often involves supervising teams, coordinating with other departments, and analyzing performance metrics to improve productivity. Their leadership ensures that business operations run smoothly, efficiently, and in alignment with the company's strategic objectives.

How does a director operations manager typically collaborate with cross-functional teams to drive organizational goals?

A Director Operations Manager frequently works alongside departments such as finance, HR, sales, and IT to ensure operational strategies align with broader business objectives. This role involves leading meetings, setting shared goals, and coordinating resources across teams to streamline processes and improve efficiency. Effective communication and relationship-building are key, as the Director must balance priorities, resolve conflicts, and foster a culture of collaboration. By regularly engaging with cross-functional teams, the Director Operations Manager helps to break down silos and drive company-wide initiatives forward.
What are the most commonly searched types of Operations Manager jobs in Washington, DC? The most popular types of Operations Manager jobs in Washington, DC are:
What are popular job titles related to Director Operations Manager jobs in Washington, DC? For Director Operations Manager jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Director Operations Manager jobs in Washington, DC look for? The top searched job categories for Director Operations Manager jobs in Washington, DC are:
Director Operations Manager jobs near you
Infographic showing various Director Operations Manager job openings in Washington, DC as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $121,958 per year, or $58.6 per hour.

Director, Operations

First Book

Washington, DC • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Salary: 102,000

ABOUT FIRST BOOK

First Book is a leading nonprofit social enterprise dedicated to removing barriers to quality education for children in need. Through innovative publicprivate partnerships and a national network of more than 600,000 educators, program leaders, and community organizations, First Book has distributed over 250 million books and educational resources to under-resourced communities. Our work spans e-commerce (First Book Marketplace), research and insights (First Book R&I), and tailored program development (First Book Accelerator), all designed to elevate the voices and needs of educators serving children in low-income communities.

ABOUT THE ROLE

The Director of Operations plays a key role in ensuring the First Book Marketplace delivers a bestinclass online experience for our network of 600,000+ educators and program leaders serving children in need. The Director of Operations leads the Operations and Member Services functions and manages critical external supply chain partnerships to support strong operational performance and an exceptional member experience.

This role oversees the full movement of incoming and outgoing inventory across multiple warehouses, drives process improvements that streamline operations, and ensures reliable, highquality service delivery. The Director of Operations is responsible for the daily, weekly, and monthly operational rhythms that support performance management and the successful execution of projects that enhance the member journey.


Success in this role requires strong crossfunctional communication, close collaboration with the Information Technology team, and the ability to advance the organizations shift toward datadriven decisionmaking. We are seeking a businessfocused leader with strong analytical, communication, and managerial skills, proven crossfunctional experience, and supply chain expertise to help drive sustainable revenue growth through improved member experiences.

WHAT YOULL OWN

  • Lead and develop the Operations and Member Services teams, ensuring staff have the tools, training, and support needed to deliver highquality service.
  • Oversee warehouse, shipping, freight, and fulfillment partnerships, ensuring strong vendor performance, efficient operations, and a positive member experience.
  • Manage and improve endtoend operational processes, including order placement, inventory management, shipping, fulfillment, and quality assurance.
  • Drive continuous improvement initiativesthat increase accuracy, efficiency, scalability, and customer satisfaction across operational workflows.
  • Partner with IT to enhance operational systems, including automation, reporting, inventory management, and user acceptance testing for Marketplace and system updates.
  • Strengthen customer experience operationsby collaborating with Member Services on escalation management, process improvements, and crossfunctional communication.
  • Oversee operational budgeting and financial processes, including forecasting, invoice reconciliation, and reporting on warehousing, shipping, and fulfillment expenses.
  • Track and report departmental KPIs, translating organizational goals into measurable team objectives and datadriven recommendations.
  • Lead hiring, onboarding, coaching, and performance managementfor Operations and Member Services staff, ensuring clear expectations and professional development.

EDUCATION

  • Bachelors degree required; Masters degree preferred.

SKILLS & EXPERIENCE

  • Strong understanding of customer experience principles and the operational processes that support a seamless customer journey.
  • Excellent organizational, communication, and project management skills, with the ability to manage multiple priorities and diverse viewpoints.
  • High comfort with data and analytics, including the ability to use Salesforce, Magento, Excel, and other data sources to inform decisions.
  • Ability to quickly learn and master new systems, technologies, and operational tools.
  • Experience collaborating across departments to design effective solutions and improve processes.
  • Familiarity with FTP and API data exchanges.
  • Ability to remain calm, flexible, and solutions oriented in complex or high pressure situations.
  • Minimum 5 years of experience in operations, inventory management, fulfillment, or related functions, including procurement, receiving, stocking, shipping, billing, and order troubleshooting.
  • Experience managing internal teams and external operational partners.
  • Strong understanding of warehouse operations, customer service workflows, and freight logistics.
  • Intermediate or higher Excel skills, including formulas and functions.
  • Demonstrated experience developing or improving SOPs based on process analysis and technology enhancements.
  • Commitment to First Books mission and ability to thrive in a dynamic, fast-paced environment.


COMPENSATION & BENEFITS:


Total Rewards - In compliance with the District of Columbia Wage Transparency Act, First Book will provide the pay range for this position to applicants upon request or as part of the job posting.


Salary Range: $102,000 annually.


All full-time employees are eligible for the following:

  • Medical and dental insurance coverage
  • Life insurance and Accidental Death and Dismemberment (AD&D) coverage
  • Paid vacation and sick leave
  • 12 paid holidays annually
  • 401(k) retirement plan with employer matching contributions
  • Employer-provided parking stipend (Washington, DC)


TO APPLY

  • Submit a resume and a cover letter detailing your interest in this position.
  • Only applications submitted through First Book's approved platform will be considered.
  • Applications submitted through external or unapproved sites will not be reviewed.
    • First Book does not accept unsolicited recruiter submissions and does not pay fees for resumes submitted outside of a formal written agreement.


EQUAL EMPLOYMENT OPPORTUNITY

First Book is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital status, personal appearance, family responsibilities, genetic information, matriculation, political affiliation, veteran status, or any other status protected by applicable federal, District of Columbia, or local law.


ACCOMMODATIONS

First Book is committed to providing reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, in accordance with applicable law. Applicants requiring accommodations during the application or interview process should submit a written request to First Books Human Resources department.


WORK PRESENCE & EMPLOYMENT CONDITIONS

  • The role is structured as a hybrid position.
  • Therefore, this position requires regular in-office presence at First Book's Washington, DC office on designated days to support internal collaboration and partnership activities.
  • Reasonable accommodation will be considered in accordance with applicable federal, state, and local laws.
  • Relocation assistance is not provided. Candidates who relocate do so at their own expense.


CONNECT WITH FIRST BOOK

https://www.facebook.com/FirstBook

https://twitter.com/firstbook

https://www.youtube.com/user/firstbook

https://www.instagram.com/firstbookorg/