Customer Service Operations Associate Jobs in Quebec

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies.We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Associe aux operations

Permanent a temps partiel

Les Cours Mont-Royal, Quebec

Nous recherchons un associe aux operations pour se joindre a notre equipe de magasin.Dans ce role, vous serez responsable de:

Service a la clientele

• Controler et traiter avec precision les transactions clients via le systeme de point de vente avec efficacite
• Recueillir les informations de contact des nouveaux clients et mettre a jour/maintenir les informations et fichiers existants des clients
• Soutenez toutes les activites du comptoir de service et assurez-vous que le comptoir est propre, organise et bien approvisionne
• Fournir des services de resolution de base aux clients, en repondant rapidement aux preoccupations et demandes et, au cas approprie, en faisant escalader les problemes
• Gerer les fonctions quotidiennes de gestion de la caisse (ouvrir/fermer les caisses, preparer les enveloppes de vente et les depots bancaires)
• Identifiez, signalez et depannez les erreurs ou incoherences courantes

Services OMNI et Execution des commandes

• Soutien pour le choix des commandes en commerce electronique et IST, afin d'atteindre des taux cibles de retrait unitaire a l'heure
• Assister aux activites operationnelles de BOPIS
• Soutien logistique avec les activites sur le plancher (rabais, remise de billets, re-etiquette, etc.)

Entretien des magasins et des marchandises

• Entretenez le magasin de facon propre et organisee, en veillant a ce que tous les produits respectent les normes
• Surveiller les articles de retour et reapprovisionner, soutenir le maintien des niveaux globaux de stock.
• Assistez l'equipe visuelle lors des changements de marchandises saisonnieres, des presentations et de la mise en place d'evenements speciaux, selon les besoins
• Aider a la preparation et au comptage des inventaires saisonniers

Soutien flexible et travail d'equipe

• Au besoin, soutenez les clients sur le plancher de vente en repondant aux questions de base
• Soutien pour les taches quotidiennes et les projets ponctuels
• Adherez a toutes les philosophies, processus et normes de Harry Rosen
• Offrir un service constant et exceptionnel selon des normes
• Fournir un soutien d'equipe interfonctionnel
• Demontrer des valeurs fondamentales

Les candidats retenus devront :

• Un minimum de 2 ans d'experience en vente au detail, de preference dans un environnement de luxe, dans un role en contact direct avec le client.
• Experience en expedition, reception, marchandisage, traitement des commandes et gestion des stocks dans un environnement de vente au detail
• L'experience dans un role en contact direct avec la clientele au comptoir de service, offrant un service a la clientele exceptionnel est preferable.
• Une forte orientation vers le service - un desir demontre d'impressionner nos clients!
• Interet demontre pour la technologie et la facon d'utiliser les innovations technologiques pour soutenir la fonction de service a la clientele au detail
• La capacite de travailler efficacement en equipe
• Solides competences en multitache et capacite a gerer, reconnaitre et assister calmement et efficacement une longue file de clients en attente de service
• Competences solides en communication

Quels sont les avantages du metier?

• Programme de remuneration competitif
• Occasions de gagner en plus des primes d'equipe mensuelles et annuelles
• Meilleurs rabais de l'industrie et occasions d'achat speciaux
• Un lieu de travail moderne et numeriquement avance
• Un coach engage a soutenir la realisation de vos objectifs personnels de carriere
• Une culture riche et diversifiee, encouragee par un Conseil interne de diversite, d'equite et d'inclusion
• Un employeur qui valorise la croissance interne et la promotion et qui s'engage dans la planification de la releve pour votre avenir

Nous vous remercions de votre interet pour cette opportunite.

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Operations Associate

Part-Time Permanent

Les Cours Mont-Royal, Quebec

We are looking for an Operations Associate to join our Store team.In this role you'll be responsible for:

Customer Service

• Accurately control and process client transactions through the POS system with efficiency
• Collect new client contact information and update/maintain existing client information and files
• Support all service desk activities and ensure the desk is clean, organized and well stocked
• Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues
• Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits)
• Identify, report and troubleshoot common errors/discrepancies
  

OMNI services & Order Fulfillment

• Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates
• Assist with BOPIS operations activities
• Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.)
  

Store & Merchandise Maintenance

• Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards
• Monitor return items and re-stock, support with maintenance of overall stock levels.
• Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required
• Assist with season inventory preparations and counts

Flex Support & Teamwork

• When required, support clients on the sales floor by assisting with basic inquiries
• Support with daily tasks and ad-hoc projects
• Adhere to all Harry Rosen philosophies, processes and standards
• Deliver consistent and exceptional service through standards
• Provide cross-functional team support
• Demonstrate Core Values

Successful candidates will require:

• Aminimum of 2 yearsof retail experience preferably in a luxury environment, in a customer-facing role.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment
• Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation - a demonstrated desire to wow our customers!
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Strong communication skills

What are the perks of the job?

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.