As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre. You'll lead two key operational functions.
As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre. You'll lead two key operational functions.
... Operations Associate to join our Store team.In this role you'll be responsible for ... Customer Service * Accurately control and process client transactions through the POS system with ...
... Operations Associate to join our Store team.In this role you'll be responsible for ... Customer Service * Accurately control and process client transactions through the POS system with ...
\n \n \n Quality Operations Associate Introduction At Cameleon, we believe that happiness at work ... Customer Service, Supplier Quality, and Regulatory Affairs teams. This is a dynamic environment ...
\n \n \n Quality Operations Associate Introduction At Cameleon, we believe that happiness at work ... Customer Service, Supplier Quality, and Regulatory Affairs teams. This is a dynamic environment ...
Our store teams are the heart of our mission, making sure every customer has a great experience and ... Job Title Store Operations Associate (Full-Time) About This Role: What You'll Be Doing: Responsible ...
Our store teams are the heart of our mission, making sure every customer has a great experience and ... Job Title Store Operations Associate (Full-Time) About This Role: What You'll Be Doing: Responsible ...
The Delivery Account Operations Associate - Site Lead reporting to the Services Delivery Manager ... Work in a customer facing leadership role with direct impact on service delivery and client ...
The Delivery Account Operations Associate - Site Lead reporting to the Services Delivery Manager ... Work in a customer facing leadership role with direct impact on service delivery and client ...
Our store teams are the heart of our mission, making sure every customer has a great experience and ... Job Title Store Operations Associate (Full-Time) About This Role: What You'll Be Doing: Responsible ...
Our store teams are the heart of our mission, making sure every customer has a great experience and ... Job Title Store Operations Associate (Full-Time) About This Role: What You'll Be Doing: Responsible ...
Associé(e) aux Opérations II | Operations Associate II
CA$45K - CA$56K/yr
The Operations Associate II is an important role to ensure our success of our operations within ... Service and maintain customer equipment; * Travel to and from customer locations to troubleshoot ...
Associé(e) aux Opérations II | Operations Associate II
CA$45K - CA$56K/yr
The Operations Associate II is an important role to ensure our success of our operations within ... Service and maintain customer equipment; * Travel to and from customer locations to troubleshoot ...
Field Operations Associate II (Bilingual)
Val-d'or, QC · On-site
CA$26.46 - CA$36.38/hr
Position Details The Field Operations Associate II's main function is to support Grainger ... Services multiple customer locations on a designated route by providing the following services:
Posted today
Field Operations Associate II (Bilingual)
Val-d'or, QC · On-site
CA$26.46 - CA$36.38/hr
Position Details The Field Operations Associate II's main function is to support Grainger ... Services multiple customer locations on a designated route by providing the following services:
Posted today
... Customer Service Associate Key Responsibilities : * Provide high-quality customer service to our clientele. * Perform various tasks within the assigned department, such as merchandizing products.
New
... Customer Service Associate Key Responsibilities : * Provide high-quality customer service to our clientele. * Perform various tasks within the assigned department, such as merchandizing products.
New
... service excellence, we're rethinking the last mile to better serve both customers and the ... The Warehouse Associate supports daily warehouse operations, including the receipt, storage ...
... service excellence, we're rethinking the last mile to better serve both customers and the ... The Warehouse Associate supports daily warehouse operations, including the receipt, storage ...
Field Operations Associate II (Bilingual)
Val-d'or, QC · On-site
CA$26.46 - CA$36.38/hr
Position Details The Field Operations Associate II's main function is to support Grainger ... Services multiple customer locations on a designated route by providing the following services:
New
Field Operations Associate II (Bilingual)
Val-d'or, QC · On-site
CA$26.46 - CA$36.38/hr
Position Details The Field Operations Associate II's main function is to support Grainger ... Services multiple customer locations on a designated route by providing the following services:
New
Field Operations Associate II
Val-d'or, QC · On-site
CA$24.74 - CA$34/hr
Position Details The Field Operations Associate II's main function is to support Grainger ... You Will * Customer Service/Inventory Management * Services multiple customer locations on a ...
Field Operations Associate II
Val-d'or, QC · On-site
CA$24.74 - CA$34/hr
Position Details The Field Operations Associate II's main function is to support Grainger ... You Will * Customer Service/Inventory Management * Services multiple customer locations on a ...
customer service associate
Chicoutimi, QC · On-site
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...
customer service associate
Chicoutimi, QC · On-site
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...
New
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...
New
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...
Customer Service Associate
Blainville, QC · On-site
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...
Customer Service Associate
Blainville, QC · On-site
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...
Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...
Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...
Customer Service Operations Associate information
What are the key skills and qualifications needed to thrive as a customer service operations associate?
To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.
What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?
Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.
What does a customer service operations associate do?
A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Quebec? The most popular types of Customer Service Operations jobs in Quebec are:
What are popular job titles related to Customer Service Operations Associate jobs in Quebec? For Customer Service Operations Associate jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Quebec look for? The top searched job categories for Customer Service Operations Associate jobs in Quebec are:
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Full-time
Posted 15 days ago
Job description
THE ROLE IN A NUTSHELL
Reporting to the Manager, Contact centre. As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre.
You'll lead two key operational functions. First, you'll oversee our Customer Experience Management team, ensuring complex member concerns are resolved with care, consistency, and accountability while transforming member feedback into meaningful operational insights. Through Voice of Customer (VOC) reporting, trend analysis, and collaboration across the business, you'll help identify opportunities to improve our processes, and overall member experience.
Equally important, You'll be the operational owner of the new hire experience, ensuring every team involved in onboarding is aligned and every new employee is positioned for success. While partnering closely with Workforce Planning, Recruitment, Learning & Development, IT, and Contact Centre leadership, you'll ensure every stage is aligned, key milestones are met, and new hires have the tools, access, support, and resources they need to be successful.
During the new hire nesting period, you'll directly lead and develop new hires by coordinating mentors, coaching performance, monitoring operational readiness, driving engagement, and facilitating regular touchpoints. You'll work closely with the Contact Centre Manager to determine when employees are ready to successfully transition into frontline operations.