As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre. You'll lead two key operational functions.
As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre. You'll lead two key operational functions.
... Operations Associate to join our Store team.In this role you'll be responsible for ... Customer Service * Accurately control and process client transactions through the POS system with ...
... Operations Associate to join our Store team.In this role you'll be responsible for ... Customer Service * Accurately control and process client transactions through the POS system with ...
\n \n \n Quality Operations Associate Introduction At Cameleon, we believe that happiness at work ... Customer Service, Supplier Quality, and Regulatory Affairs teams. This is a dynamic environment ...
\n \n \n Quality Operations Associate Introduction At Cameleon, we believe that happiness at work ... Customer Service, Supplier Quality, and Regulatory Affairs teams. This is a dynamic environment ...
Customer Service Associate
Blainville, QC · On-site
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...
Customer Service Associate
Blainville, QC · On-site
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...
customer service associate
Longueuil, QC · On-site
Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...
customer service associate
Longueuil, QC · On-site
Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...
Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...
Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...
Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...
Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...
Experience in a similar sales role Excellent customer service skills Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the ...
Experience in a similar sales role Excellent customer service skills Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the ...
Overview Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when ...
Overview Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when ...
Overview Leon's is currently looking for a Part Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when ...
Overview Leon's is currently looking for a Part Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when ...
Leon's is currently looking for a Part Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with ...
Leon's is currently looking for a Part Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with ...
Overview Leon's is currently looking for a Part Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when ...
Overview Leon's is currently looking for a Part Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when ...
Apercu Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing ...
Apercu Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing ...
Apercu Leon's is currently looking for a Part Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing ...
Apercu Leon's is currently looking for a Part Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing ...
Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with ...
Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with ...
Overview Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when ...
Overview Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when ...
Senior Operations Associate
Montreal, QC · Hybrid
CA$45K - CA$68K/yr
IFIC Sales/IFIC Operations preferred is an asset * Previous experience in a role that required a ... Previous experience providing excellent customer service in the investment industry including ...
Senior Operations Associate
Montreal, QC · Hybrid
CA$45K - CA$68K/yr
IFIC Sales/IFIC Operations preferred is an asset * Previous experience in a role that required a ... Previous experience providing excellent customer service in the investment industry including ...
Previous retail Supervisory or Senior Associate experience an asset * Proven track record in customer service, operations and merchandising * Excellent verbal and written communication skills
Previous retail Supervisory or Senior Associate experience an asset * Proven track record in customer service, operations and merchandising * Excellent verbal and written communication skills
Previous retail Supervisory or Senior Associate experience an asset * Proven track record in customer service, operations and merchandising * Excellent verbal and written communication skills (French ...
Previous retail Supervisory or Senior Associate experience an asset * Proven track record in customer service, operations and merchandising * Excellent verbal and written communication skills (French ...
Operations Supervisor
Boisbriand, QC · On-site
Previous retail Supervisory or Senior Associate experience an asset * Proven track record in customer service, operations and merchandising * Excellent verbal and written communication skills
Operations Supervisor
Boisbriand, QC · On-site
Previous retail Supervisory or Senior Associate experience an asset * Proven track record in customer service, operations and merchandising * Excellent verbal and written communication skills
Customer Service Operations Associate information
What are the key skills and qualifications needed to thrive as a customer service operations associate?
To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.
What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?
Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.
What does a customer service operations associate do?
A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Brossard, QC? For Customer Service Operations Associate jobs in Brossard, QC, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Brossard, QC look for? The top searched job categories for Customer Service Operations Associate jobs in Brossard, QC are:
Full-time
Posted 15 days ago
Job description
THE ROLE IN A NUTSHELL
Reporting to the Manager, Contact centre. As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre.
You'll lead two key operational functions. First, you'll oversee our Customer Experience Management team, ensuring complex member concerns are resolved with care, consistency, and accountability while transforming member feedback into meaningful operational insights. Through Voice of Customer (VOC) reporting, trend analysis, and collaboration across the business, you'll help identify opportunities to improve our processes, and overall member experience.
Equally important, You'll be the operational owner of the new hire experience, ensuring every team involved in onboarding is aligned and every new employee is positioned for success. While partnering closely with Workforce Planning, Recruitment, Learning & Development, IT, and Contact Centre leadership, you'll ensure every stage is aligned, key milestones are met, and new hires have the tools, access, support, and resources they need to be successful.
During the new hire nesting period, you'll directly lead and develop new hires by coordinating mentors, coaching performance, monitoring operational readiness, driving engagement, and facilitating regular touchpoints. You'll work closely with the Contact Centre Manager to determine when employees are ready to successfully transition into frontline operations.