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Customer Service Operations Associate Jobs in Brossard, QC

Walmart

(CAN) OMNI Customer Fulfillment Associate

Laval, QC · On-site

CA$18.75/hr

This position is well suited for individuals seeking an engaging role in customer service or retail ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

Walmart

(CAN) OMNI Customer Fulfillment Associate

Laval, QC · On-site

CA$18.75/hr

This position is well suited for individuals seeking an engaging role in customer service or retail ... Support Customers and Team Operations Balances fulfillment tasks with positive customer interaction ...

Walmart

(CAN) Stockperson/Cartpusher

Longueuil, QC · On-site

CA$18.75/hr

WHAT YOU'LL DO Support Customer Service Operations Collect shopping carts from cart corrals, the ... associates. Promote a Safe and Hazard Free Work Environment Use required personal protective ...

Walmart

(CAN) Stockperson/Cartpusher

Pointe-claire, QC · On-site

CA$18.75/hr

WHAT YOU'LL DO Support Customer Service Operations Collect shopping carts from cart corrals, the ... associates. Promote a Safe and Hazard Free Work Environment Use required personal protective ...

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Customer Service Operations Associate information

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in Brossard, QC look for?

The top searched job categories for Customer Service Operations Associate jobs in Brossard, QC are:

What cities near Brossard, QC are hiring for Customer Service Operations Associate jobs?

Cities near Brossard, QC with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Brossard, QC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

(CAN) OMNI Customer Fulfillment Associate

Walmart

Laval, QC • On-site

CA$18.75/hr

Full-time

Re-posted 3 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,488 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fastpaced retail environment. In this role, you pick, pack, and dispense online orders with a strong focus on accuracy, quality, and customer satisfaction, while following safety and food hygiene standards. By helping deliver a seamless online shopping experience, you play an important role in building customer trust and loyalty. This position is well suited for individuals seeking an engaging role in customer service or retail.What you'll do...

WHAT YOU'LL DO
Pick, Pack, and Prepare Customer Orders
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities, and product codes.
Ensure Product Quality and Order Accuracy
Selects fresh, high-quality products and removes damaged or unsuitable items. Completes all required documentation and labels accurately, including pick slips and shipping labels.
Maintain Efficient and Organized Packing
Packs totes efficiently to make the best use of space while maintaining product quality and safety standards.
Support Customers and Team Operations
Balances fulfillment tasks with positive customer interaction, providing assistance and helping resolve issues when needed.
Follow Safety, Food Hygiene, and Quality Standards
Maintains a clean and safe work area by following food hygiene and safety procedures, cleaning spills promptly, and ensuring totes are clean before use. Operates equipment safely and completes required safety checks. Demonstrates flexibility and contributes ideas to improve processes, productivity, and customer satisfaction.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.


The minimum rate of pay for this position starts from $18.75.

Le taux horaire minimum pour ce poste debute a 18.75.Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

5205 Blvd Robert Bourassa, Laval, QC H7E 0A3, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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About Walmart

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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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