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Customer Service Operations Associate Jobs in Quebec

RONA

customer service associate

Longueuil, QC · On-site

Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...

RONA

customer service associate

Boucherville, QC · On-site

Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...

RONA

Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...

RONA

Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...

RONA

customer service associate

Boucherville, QC · On-site

Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...

RONA

Customer Service Associate

Port-cartier, QC · On-site

Excellent customer service skills * Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we ...

RONA

customer service associate

Boucherville, QC

Experience in a similar sales role Excellent customer service skills Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the ...

RONA

Customer Service Associate

Port-cartier, QC

Experience in a similar sales role Excellent customer service skills Strong analytical skills If selected for an interview, please advise our Store team if you require accommodation during the ...

GoFor

Warehouse Operations Associate

Quebec, QC · On-site

... service excellence, we're rethinking the last mile to better serve both customers and the ... The Warehouse Associate supports daily warehouse operations, including the receipt, storage ...

GoFor

Warehouse Operations Associate

Quebec, QC · On-site

... service excellence, were rethinking the last mile to better serve both customers and the ... The Warehouse Associate supports daily warehouse operations, including the receipt, storage ...

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Customer Service Operations Associate information

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Quebec? The most popular types of Customer Service Operations jobs in Quebec are:
What are popular job titles related to Customer Service Operations Associate jobs in Quebec? For Customer Service Operations Associate jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Quebec look for? The top searched job categories for Customer Service Operations Associate jobs in Quebec are:
What cities in Quebec are hiring for Customer Service Operations Associate jobs? Cities in Quebec with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

customer service associate

RONA

Longueuil, QC • On-site

Full-time

Posted 5 days ago

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:

  • An inclusive and safe working environment
  • Promotion of work-life balance
  • Exclusive employee discounts
  • Benefits: insurance (certain conditions apply), annual salary review, etc.
  • Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
  • Opportunities for advancement within the company
  • An employer that’s involved in the community
  • Teamwork and ongoing training
  • A comprehensive training program for all new hires
  • A student incentive program
  • And much more!

Become the expert our customers need to make their projects a reality! Thanks to your expertise and passion, you'll turn every interaction into a memorable experience, while developing your skills in a dynamic environment.

Your role:
  • Greet customers warmly and ensure an excellent customer experience
  • Assess customer needs and provide well informed and specialized advice about products
  • Present merchandise (including through demos), emphasize item features, and recommend complementary items
  • Contribute to the merchandising of products in your department (e.g., displays, visual presentation, labelling, signage)
  • Stay informed of new products and their technical applications
  • Contribute to the achievement of sales targets
  • Stay informed of promotions and flyers
  • Work in accordance with the store’s policies and procedures on loss prevention and health and safety
  • Other related tasks to ensure the store runs smoothly
What we're looking for:
  • Experience in a similar sales role
  • Excellent customer service skills
  • Strong analytical skills

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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