THE ROLE IN A NUTSHELL Reporting to the Manager, Contact centre. As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within ...
THE ROLE IN A NUTSHELL Reporting to the Manager, Contact centre. As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within ...
CA$60K/yr
... customer service, and operational excellence. This position offers the opportunity to make a direct ... The Operations Manager plans, administers, and oversees all unit activities related to food ...
CA$60K/yr
... customer service, and operational excellence. This position offers the opportunity to make a direct ... The Operations Manager plans, administers, and oversees all unit activities related to food ...
Customer Service Drive continuous improvement in customer service and operations; Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership Ensure team members are ...
Customer Service Drive continuous improvement in customer service and operations; Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership Ensure team members are ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations manager
Waterville, QC · On-site
Customer Service * Drive continuous improvement in customer service and operations; * Manage and resolve customer issues thoroughly and efficiently; Coaching & Team Leadership * Ensure team members ...
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager - Cabins
Montreal, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager - Cabins
Montreal, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager - Cabins
Dorval, QC · On-site
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
... customer service. Responsibilities include coordinating operational activities, managing staff ... deployment, and resolving service and operational issues as it relates to cabin grooming. The role ...
Operations Manager
Granby, QC · On-site
A career as an Operations Director within the National Bank Financial - Wealth Management team ... Preferential banking services * Involvement in community initiatives * Telemedicine service
Operations Manager
Granby, QC · On-site
A career as an Operations Director within the National Bank Financial - Wealth Management team ... Preferential banking services * Involvement in community initiatives * Telemedicine service
A career as an Operations Director within the National Bank Financial - Wealth Management team ... Preferential banking services * Involvement in community initiatives * Telemedicine service
A career as an Operations Director within the National Bank Financial - Wealth Management team ... Preferential banking services * Involvement in community initiatives * Telemedicine service
A career as an Operations Director within the National Bank Financial - Wealth Management team ... Preferential banking services * Involvement in community initiatives * Telemedicine service
A career as an Operations Director within the National Bank Financial - Wealth Management team ... Preferential banking services * Involvement in community initiatives * Telemedicine service
Operations Manager ( Bilingual)
CA$95K - CA$110K/yr
Operations Manager (Bilingual) Location: Montreal, Quebec Salary: $95k-$110k (dependent on ... Develops knowledge of customer applications of the products, current needs and future trends
Quick apply
Operations Manager ( Bilingual)
CA$95K - CA$110K/yr
Operations Manager (Bilingual) Location: Montreal, Quebec Salary: $95k-$110k (dependent on ... Develops knowledge of customer applications of the products, current needs and future trends
Le coordonnateur gere l'entierete du mandat du service de vidange des installations septiques, soit ... Suivre l'evolution du calendrier de realisation de facon a optimiser les operations, informer les ...
Le coordonnateur gere l'entierete du mandat du service de vidange des installations septiques, soit ... Suivre l'evolution du calendrier de realisation de facon a optimiser les operations, informer les ...
\n \n \n \n \n Le Service des solutions et innovations technologiques est un partenaire branche de ... Etablir et decouler les objectifs operationnels du groupe Operations TI \- Chantiers. \n ...
\n \n \n \n \n Le Service des solutions et innovations technologiques est un partenaire branche de ... Etablir et decouler les objectifs operationnels du groupe Operations TI \- Chantiers. \n ...
CA$90K - CA$150K/yr
W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America ... Position Details The Customer Service Centre Improvement Manager is responsible for leading and ...
CA$90K - CA$150K/yr
W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America ... Position Details The Customer Service Centre Improvement Manager is responsible for leading and ...
(CAN) Customer Service Manager
Baie-comeau, QC · On-site
CA$19.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
(CAN) Customer Service Manager
Baie-comeau, QC · On-site
CA$19.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
(CAN) Customer Service Manager
Lac-megantic, QC · On-site
CA$19.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
(CAN) Customer Service Manager
Lac-megantic, QC · On-site
CA$19.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
Program Operations Manager
Terrebonne, QC · On-site
Our Product and Engineering teams support multiple enterprise software platforms serving customers ... Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow. * Experience ...
Quick apply
Program Operations Manager
Terrebonne, QC · On-site
Our Product and Engineering teams support multiple enterprise software platforms serving customers ... Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow. * Experience ...
Customer Service Operations Manager information
What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
What are some common challenges faced by a customer service operations manager, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Quebec? The most popular types of Customer Service Operations jobs in Quebec are:
What cities in Quebec are hiring for Customer Service Operations Manager jobs? Cities in Quebec with the most Customer Service Operations Manager job openings:
Full-time
Posted 15 days ago
Job description
THE ROLE IN A NUTSHELL
Reporting to the Manager, Contact centre. As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre.
You'll lead two key operational functions. First, you'll oversee our Customer Experience Management team, ensuring complex member concerns are resolved with care, consistency, and accountability while transforming member feedback into meaningful operational insights. Through Voice of Customer (VOC) reporting, trend analysis, and collaboration across the business, you'll help identify opportunities to improve our processes, and overall member experience.
Equally important, You'll be the operational owner of the new hire experience, ensuring every team involved in onboarding is aligned and every new employee is positioned for success. While partnering closely with Workforce Planning, Recruitment, Learning & Development, IT, and Contact Centre leadership, you'll ensure every stage is aligned, key milestones are met, and new hires have the tools, access, support, and resources they need to be successful.
During the new hire nesting period, you'll directly lead and develop new hires by coordinating mentors, coaching performance, monitoring operational readiness, driving engagement, and facilitating regular touchpoints. You'll work closely with the Contact Centre Manager to determine when employees are ready to successfully transition into frontline operations.