Granby, QC · On-site
CA$19.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
Granby, QC · On-site
CA$19.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
Lac-megantic, QC · On-site
CA$19.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
Lac-megantic, QC · On-site
CA$19.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
Cowansville, QC · On-site
CA$19.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
Cowansville, QC · On-site
CA$19.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
Terrebonne, QC · On-site
Our Product and Engineering teams support multiple enterprise software platforms serving customers ... Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow. * Experience ...
Terrebonne, QC · On-site
Our Product and Engineering teams support multiple enterprise software platforms serving customers ... Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow. * Experience ...
Terrebonne, QC · On-site
Our Product and Engineering teams support multiple enterprise software platforms serving customers ... Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow. * Experience ...
Quick apply
Terrebonne, QC · On-site
Our Product and Engineering teams support multiple enterprise software platforms serving customers ... Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow. * Experience ...
Montreal, QC · On-site
Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases
Montreal, QC · On-site
Strong working knowledge of CRM-based marketing ecosystems, including hands-on experience with ... Experience applying AI within marketing operations beyond basic productivity use cases
Rimouski, QC · On-site
CA$19.55/hr
A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for ...
Rimouski, QC · On-site
CA$19.55/hr
A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for ...
Rouyn-noranda, QC · On-site
CA$19.05/hr
A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for ...
Rouyn-noranda, QC · On-site
CA$19.05/hr
A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for ...
CA$19.05/hr
A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for ...
CA$19.05/hr
A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for ...
Gatineau, QC · On-site
Le service a la clientele est l'une de vos priorites? Etes-vous un joueur d'equipe et avez-vous un ... Resultats tangibles en service a la clientele, dans le domaine des operations et du marchandisage
Gatineau, QC · On-site
Le service a la clientele est l'une de vos priorites? Etes-vous un joueur d'equipe et avez-vous un ... Resultats tangibles en service a la clientele, dans le domaine des operations et du marchandisage
Le service a la clientele est l'une de vos priorites? Etes-vous un joueur d'equipe et avez-vous un ... Resultats tangibles en service a la clientele, dans le domaine des operations et du marchandisage
Le service a la clientele est l'une de vos priorites? Etes-vous un joueur d'equipe et avez-vous un ... Resultats tangibles en service a la clientele, dans le domaine des operations et du marchandisage
Sponsor Services Operations Manager, Group Retirement Plans leads the day-to-day service and ... We strive to attract, develop and retain a workforce that is as diverse as the customers we serve ...
Sponsor Services Operations Manager, Group Retirement Plans leads the day-to-day service and ... We strive to attract, develop and retain a workforce that is as diverse as the customers we serve ...
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services ... operational acceptance and satisfaction of the broader product ecosystem across all customers. This ...
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services ... operational acceptance and satisfaction of the broader product ecosystem across all customers. This ...
Gatineau, QC · On-site
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services ... operational acceptance and satisfaction of the broader product ecosystem across all customers. This ...
Gatineau, QC · On-site
CA$100K - CA$135K/yr
The Software Customer Service Manager position resides in Deployment, Managed & Support Services ... operational acceptance and satisfaction of the broader product ecosystem across all customers. This ...
Gatineau, QC · On-site
Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit, hire and ...
Gatineau, QC · On-site
Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit, hire and ...
Responsabilites Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit ...
Responsabilites Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit ...
Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit, hire and ...
Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit, hire and ...
Montreal, QC · On-site
... customer targets; and managing channels to meet or exceed key performance metrics in service of ... Partner with Sales and Revenue Operations to define lead handoff criteria, attribution models, and ...
Montreal, QC · On-site
... customer targets; and managing channels to meet or exceed key performance metrics in service of ... Partner with Sales and Revenue Operations to define lead handoff criteria, attribution models, and ...
Boisbriand, QC · On-site
Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit, hire and ...
Boisbriand, QC · On-site
Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: * Maintain excellence in store merchandising, detail and customer service * Recruit, hire and ...
Montreal, QC · On-site
... customer targets; and managing channels to meet or exceed key performance metrics in service of ... Partner with Sales and Revenue Operations to define lead handoff criteria, attribution models, and ...
Montreal, QC · On-site
... customer targets; and managing channels to meet or exceed key performance metrics in service of ... Partner with Sales and Revenue Operations to define lead handoff criteria, attribution models, and ...
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
6.0
Based on 22,398 frontline employees who took The Breakroom Quiz
25th of 39 rated national retailers
WHAT YOU'LL DO
Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and "Failure to Deactivate" logs are completed accurately.
Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.
The minimum rate of pay for this position starts from $19.55.
Le taux horaire minimum pour ce poste debute a 19.55.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location...
75 Simonds St N, Granby, QC J2J 2S3, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.
Retail and transportation and warehousing
10,000+ Employees
Bentonville, AR, US
