This position acts as a bridge between warehouse operations, inventory management, customer service, and continuous improvement projects. Key Responsibilities * Oversee administration and customer ...
Quick apply
This position acts as a bridge between warehouse operations, inventory management, customer service, and continuous improvement projects. Key Responsibilities * Oversee administration and customer ...
Empowers employees to provide excellent customer service within guidelines. Participates as needed ... Room Operations Managers on individual employee performance issues. Coaches, counsels and ...
Empowers employees to provide excellent customer service within guidelines. Participates as needed ... Room Operations Managers on individual employee performance issues. Coaches, counsels and ...
Manager, Training Operations Direct Reports: None Location: Montreal, Canada Duration: Temporary ... The role provides operational oversight of training activities, monitors service levels, quality ...
Manager, Training Operations Direct Reports: None Location: Montreal, Canada Duration: Temporary ... The role provides operational oversight of training activities, monitors service levels, quality ...
Manager, Training Operations Direct Reports: None Location: Montreal, Canada Duration: Temporary ... The role provides operational oversight of training activities, monitors service levels, quality ...
Manager, Training Operations Direct Reports: None Location: Montreal, Canada Duration: Temporary ... The role provides operational oversight of training activities, monitors service levels, quality ...
As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...
As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue ...
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Operations Manager Full-time Longueuil, QC As an Operations Manager, you are responsible for ... customer and corporate requirements for service quality, responsiveness, and cost efficiency.
Operations Manager Full-time Longueuil, QC As an Operations Manager, you are responsible for ... customer and corporate requirements for service quality, responsiveness, and cost efficiency.
Evaluate and manage team performance against defined goals and performance metrics. * Identify key ... Participate in strategic Customer Operations meetings. * Maintain in-depth knowledge of Customer ...
Evaluate and manage team performance against defined goals and performance metrics. * Identify key ... Participate in strategic Customer Operations meetings. * Maintain in-depth knowledge of Customer ...
Operations Manager Full-time Longueuil, QC As an Operations Manager, you are responsible for ... customer and corporate requirements for service quality, responsiveness, and cost efficiency.
Operations Manager Full-time Longueuil, QC As an Operations Manager, you are responsible for ... customer and corporate requirements for service quality, responsiveness, and cost efficiency.
P&D Operations Manager
Montreal-est, QC · On-site
To supervise, coordinate and control warehouse and ramp operations to achieve maximum service ... customers and the communities in which we serve. We foster respectful, safe and inclusive ...
P&D Operations Manager
Montreal-est, QC · On-site
To supervise, coordinate and control warehouse and ramp operations to achieve maximum service ... customers and the communities in which we serve. We foster respectful, safe and inclusive ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Service clientele / Customer Service
Kirkland, QC · Hybrid
CA$29/hr
... des opérations, de la production, des inventaires et des finances afin d'assurer une gestion ... Manage customer orders from entry through delivery. * Review purchase orders for accuracy ...
New
Quick apply
Service clientele / Customer Service
Kirkland, QC · Hybrid
CA$29/hr
... des opérations, de la production, des inventaires et des finances afin d'assurer une gestion ... Manage customer orders from entry through delivery. * Review purchase orders for accuracy ...
New
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...
Customer Service Operations Manager information
What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
What are some common challenges faced by a customer service operations manager, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Quebec? The most popular types of Customer Service Operations jobs in Quebec are:
What cities in Quebec are hiring for Customer Service Operations Manager jobs? Cities in Quebec with the most Customer Service Operations Manager job openings:
NAPA Auto Parts rating
6.2
Based on 739 frontline employees who took The Breakroom Quiz
321st of 732 rated retailers
Job description
Company Description
Additional Information
At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate team is at the heart of our success, dedicated to building strong relationships and providing exceptional service. Join us and be part of a dynamic company where your expertise will accelerate growth and keep Canada moving.
Job DescriptionThe Customer Excellence Manager is a hands-on leadership role ensuring operational excellence within a partially automated distribution center. This position acts as a bridge between warehouse operations, inventory management, customer service, and continuous improvement projects.
Key Responsibilities
- Oversee administration and customer service; support daily operations (receiving, picking, replenishment, shipping); monitor and improve productivity, quality, and service levels.
- Ensure inventory accuracy and integrity (SOX compliance); manage cycle counts, resolve discrepancies, optimize slotting, and handle dead stock/backorders.
- Track performance KPIs (throughput, downtime, errors); collaborate with suppliers, IT, and maintenance teams; conduct root cause analysis.
- Lead Lean initiatives (5S, standardization, waste reduction) and cross-functional projects (layout redesign, automation integration, digitalization); develop business cases including ROI analysis.
- Lead and develop a multidisciplinary team of 10–20 people (administration, customer service, continuous improvement, inventory control, and quality).
- Bachelor’s degree in operations management, Logistics, or Engineering with 5 years of leadership experience in logistics or supply chain, including experience in an automated environment.
- Expertise in inventory management and WMS.
- Experience in project management and Lean methodologies.
- Proficiency in data analysis (Excel, Power BI).
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
What NAPA Auto Parts employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About NAPA Auto Parts
Sourced by ZipRecruiter
At NAPA, we prioritize the well-being of our employees, believing that a healthy work-life balance is essential for achieving our goals. Join our team and become a part of a company that values its people. Our NAPA Auto Parts stores and Auto Care centers serve as a vital link, connecting professional automotive technicians, at-home mechanics, and everyday drivers with top-quality parts, accessories, and car care products. We ensure their vehicles and garage equipment perform safely and efficiently, instilling confidence as they hit the road. As a team passionate about both people and auto parts, NAPA Auto Parts offers a fulfilling and exciting career journey. Explore endless opportunities in our dynamic and people-focused company.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Atlanta, GA, US