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Customer Operations Associate Jobs in Wisconsin (NOW HIRING)

Wolters Kluwer N.V.

$29K - $48K/mo

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ensuring the Processing Team creates and submits accurate filing documents that align with customer ...

Wisconsin

Operations Associate

Kenosha, WI · On-site

$15/hr

They will monitor the building activities, assist customers, and provide technical services for events and setup/tear down equipment to those using the facilities. The Operations Associate needs to ...

Factory Motor Parts

Operations Associate

Waukesha, WI · On-site

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Accurately pull customer orders * Participate in inventory cycle counts * Stock shelves as ...

ULINE

Finance Operations Associate

Milwaukee, WI · On-site

As a Finance Operations Associate on Uline's Finance team, you'll work with customers to keep accounts running smoothly and support essential tax processes. If you're eager to learn, we will train ...

ULINE

Finance Operations Associate

Kenosha, WI · On-site

As a Finance Operations Associate on Uline's Finance team, you'll work with customers to keep accounts running smoothly and support essential tax processes. If you're eager to learn, we will train ...

Maersk

Operations Associate

Oak Creek, WI

Our focus on our people is what sets us apart and keeps our customers coming back to work with us ... Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory ...

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer operations associate in Wisconsin is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Wisconsin?

The most popular types of Customer Operations jobs in Wisconsin are:

What are popular job titles related to Customer Operations Associate jobs in Wisconsin?

For Customer Operations Associate jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Wisconsin look for?

The top searched job categories for Customer Operations Associate jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Operations Associate jobs?

Cities in Wisconsin with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Wisconsin as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,975 per year, or $25.9 per hour.

Customer Service Operations Associate

Wolters Kluwer

Madison, WI

$29K - $48K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 hours ago

Wolters Kluwer rating

9.1

Company rating: 9.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

26th of 246 rated software companies

Job description

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ensuring the Processing Team creates and submits accurate filing documents that align with customer requirements and applicable state regulations. This role involves resolving or appropriately delegating filing-related tasks, tracking them through completion, and delivering final documents to customers.

The Processing Specialist plays a critical role in organizational success by helping processing operations meet or exceed customer expectations while providing support to other departments as needed. In addition, the PS continuously evaluates workflows, identifies opportunities for improvement, and contributes recommendations that enhance operational efficiency.

Success in this role requires learning and applying the full range of BizFilings products and services, as well as the regulations governing various jurisdictions. Processing Specialists are responsible for reviewing and fulfilling incoming orders, contributing to customer satisfaction, supporting process improvement initiatives, and representing Wolters Kluwer within the industry and assigned territory.

Responsibilities include, but are not limited to:

  • Review orders and legal documents for accuracy and completeness.
  • Verify company name availability with state departments.
  • Prepare and file documents with the appropriate state and county agencies.
  • Obtain Federal Tax Identification Numbers (EINs) from the Internal Revenue Service (IRS).
  • Apply for S Corporation status with the IRS.
  • Coordinate the publication of required notices with appropriate newspapers or journals.
  • Process and manage rejected filings, including any required follow-up actions.
  • Apply for approvals from various state agencies.
  • Gather and research information from state and county departments, as well as online resources.
  • Monitor and follow up on the status of orders with CT offices and state and county agencies.
  • Scan, package, and ship final documentation packages and client mail to customers.
  • Manage orders and communicate with customers participating in managed annual report services.

Required Qualifications

  • Bachelor's degree from an accredited college or university.
  • Minimum of two (2) years of experience using Microsoft Office Suite applications, including Word, Excel, and Outlook.
  • Typing proficiency of at least 40 words per minute.

Knowledge, Skills, and Abilities

  • Strong attention to detail with the ability to quickly and accurately integrate information from multiple sources.
  • Excellent written and verbal communication skills.
  • Experience gathering, researching, and analyzing data.
  • Ability to communicate effectively with state and county agencies, CT offices, the IRS, and a diverse customer base.
  • Strong teamwork and collaboration skills.
  • Ability to independently manage assignments, prioritize tasks, and meet deadlines.
What You'll Contribute

As a Processing Specialist, you will help ensure the accurate and timely completion of customer filings while maintaining compliance with state and federal requirements. Through your attention to detail, customer-focused approach, and commitment to continuous improvement, you will play an important role in delivering exceptional service and supporting the overall success of the organization.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$29,200.00 - $48,900.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

What Wolters Kluwer employees say

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About Wolters Kluwer

Sourced by ZipRecruiter

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity, and reduce time to market for products and applications

Industry

Accounting services, library and information services and it services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

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