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Customer Operations Associate Jobs in Racine, WI

Wisconsin

Operations Associate

Kenosha, WI

$15/hr

They will monitor the building activities, assist customers, and provide technical services for events and setup/tear down equipment to those using the facilities. The Operations Associate needs to ...

Maersk

Operations Associate

Oak Creek, WI

Our focus on our people is what sets us apart and keeps our customers coming back to work with us ... Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory ...

Carmax

Business Operations Associate

Kenosha, WI · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

CarMax, Inc.

Business Operations Associate

Kenosha, WI · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Kenosha, WI · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Racine, WI

Customer Operations Associate information

See Racine, WI salary details

$9

$24

$47

How much do customer operations associate jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for customer operations associate in Racine, WI is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $25.67 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What jobs pay 4000 a week without a degree?

A Customer Operations Associate typically does not earn $4,000 weekly without a degree, as this pay level is uncommon for entry-level customer service roles. High-paying jobs that can reach this level without a degree often include specialized sales, real estate, or certain skilled trades, but they usually require experience, certifications, or licenses. Most roles paying this amount without a degree involve commission, performance bonuses, or entrepreneurial efforts.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving service issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and communicate with clients via phone, email, or chat to address inquiries and support business processes.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, data, and systems to ensure efficient service delivery. They often handle tasks such as order processing, troubleshooting, and using tools like CRM software to improve customer experience. Strong communication skills and attention to detail are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

Is a Customer Operations Associate job stressful?

A Customer Operations Associate role can be stressful due to high call volumes, customer complaints, and the need for quick problem-solving. Success in the position often requires strong communication skills, patience, and the ability to manage multiple tasks efficiently.
What job categories do people searching Customer Operations Associate jobs in Racine, WI look for? The top searched job categories for Customer Operations Associate jobs in Racine, WI are:
What cities near Racine, WI are hiring for Customer Operations Associate jobs? Cities near Racine, WI with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Customer Operations Associate

Customer Operations Associate

S3 AeroDefense

Milwaukee, WI • On-site

Full-time

Re-posted 22 days ago

Job description

Job Type
Full-time
Description
Purpose of the Job: Manage post award life cycle to ensure customer satisfaction and on-time delivery while catering to the customer.
Reports to: Senior Customer Operations Manager, Spares
Duties and Responsibilities within Region:
  • Meeting and or exceeding company and individual goals and KPI's
  • Manage the post award life cycle of the purchase order/contract. Including but not limited to:
  1. Order Entry - knowledge of purchase order contracts and adhering to customer requirements
  2. Order Acknowledgement
  3. Manage SO Due on & Ship on dates.
  4. Driving resolution for any customer holds, issues and escalations.
  • Participate in ongoing cross-functional, product, industry, and customer training.
  • Independently driving and owning post order management.
  • Develop an understanding of the customers in the regions(s) and their product demands.
  • Participate in ongoing process improvement, product, industry, customer knowledge training.
  • Use critical thinking and advanced problem-solving capabilities to coordinate resolution of customer issues regarding product, pricing, lead-times, or quality.
  • Works independently and cross functionally with internal/external departments, including Sales, Supply Chain, Accounting, Trade Compliance, Quality and Warehouse.
  • Be proficient in regional specific requirements (i.e.-contract review, USG FAR/DFARS, flow downs, penalties, source inspections, customer portals, etc.)
  • Prepare and maintain status reports for customers and management as needed.
  • Communicate with customers by phone, MS Teams and e-mail daily.
  • Back up for Data Entry as needed for SQ entry.
  • Attending daily/weekly/monthly meetings as scheduled.

Requirements
  • Positive attitude and attention to detail
  • Excellent Communication Skills, both verbal and written
  • Highly motivated, energetic, and success oriented
  • Courteous, tactful, and possess excellent interpersonal and relationship building skills
  • Must be highly organized and detail-oriented with the ability to work well under pressure
  • Customer account management experience preferred
  • Proficient in Windows environment, including Microsoft Word, Excel
  • Bachelor's degree and/or 5-7 years related experience
  • Foreign language skills preferred
  • Minimal travel may be needed

Training
  • Pentagon Basics
  • Export & ITAR compliance
  • Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH's, ESD, Suspected Unapproved Parts, Shelf Life/LLP's, AD's, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology
  • 90 Day Probation OJT

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