Customer Operations Associate Jobs in Racine, WI

The Operations Associate is responsible for the operation of the Parkside Student Center. They will monitor the building activities, assist customers, and provide technical services for events and setup/tear down equipment to those using the facilities. The Operations Associate needs to be self-motivated.

Position Tasks:

Building Management and Event Services:

• Read the reservations schedule and execute setup and technical needs.

• Provide complete set-ups, teardowns, custodial and facility maintenance, and audio/visual services as necessary to provide successful meetings and events.

• Secure and lock or unlock all Parkside Student Center facilities.

• Confront, manage, and report problems to the staff member following the Student Center and/or Facilities Management emergency call list.

• Accept responsibility for overall management when professional staff are not present and make appropriate decisions.

• Have knowledge of guest use in the building through communication with guests and hourly rounds.

• Maintain cleanliness of facility.

• Understand and use master schedule to ensure events and employees are in place for customers.

Customer Service:

• Be the contact person for each group using the facility before the start of their scheduled meeting or event.

• Set up the directional and welcome signage for the next round of events and meetings.

• Communicate effectively with customers and determine their needs and offer the best possible solution.

• Complete a shift report to communicate event and facility status.

• Supervise the building use to ensure successful events and meetings.

• Provide for the order, security and safety of the building and its occupants in the absence of or in addition to permanent staff.

• Enforce and promote the Student Center's reservation, promotion and building use polices and protocols.

• Provide resources and customer service to a variety of customers including but not limited to students, faculty, staff and external guests.

Student Center Operations

$15 per hour

• Must have a minimum cumulative grade point average of 2.75 and have 6 non-audit credits.

• Must be available to work 10-20 hours per week including weeknights, weekends, vacation break periods and some holidays.

• Weekly shift hours are determined on a semester basis.

• Must be available to work at least two semesters based upon the complexity of the position and training required.

• Additional opportunities may be offered for full-time employment during Winterim-term, Spring Break and summer months on a limited basis.

• Basic computer knowledge and skills.

• Must have excellent customer service skills.

• Possess excellent leadership and problem-solving skills and be able to determine priorities.

• Adhere to Student Employee Handbook and uniform dress policy.

• Flexible hours and willingness to help with timely deadlines.

• Operational knowledge of telephone, copier, and audio-visual and technical equipment preferred.

• Must be able to lift 50 pounds.

• Performance reviews are conducted with the supervisor at least once per semester. Self-management is a must and self evaluations are continuous. Develop confidence and support initiatives for a successful work experience.

• Maintain a reputation of professionalism through appearance, demeanor and performance.

• Attend required training and weekly staff meetings.

• Demonstrate initiative and strong work ethic related to guest and staff expectations.

N/A

To apply, please click on the blue hyperlink to the Workday Internal Jobs Site for Students towards the top of the job posting where it says Current Students. You will then be directed to login into Workday, please use your Ranger email and password. Please upload your resume. Application materials will be reviewed as they are received, and the position will remain open until filled.

Student Center L209 or email reservations@uwp.edu

Employment will require a criminal background check in accordance with the Wisconsin Fair Employment Act. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.(see TC1 - App. 4 and p. 12)

Note: Criminal Background Check - The Department of Workforce Development, Equal Rights Division prohibits employers from using criminal background check information, policies or practices that have a "disparate impact" and is not "job-related and consistent with business necessity" in hiring decisions. All information used to screen or hire job applications should relate to the duties of the job.

It is the policy of UW-Parkside to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability, please contact the Office of Human Resources at 262-595-2204. Employment opportunities will not be denied because of the need to provide reasonable accommodation for a qualified individual with a disability.

In compliance with the Clery Act of 1998, the University of WisconsinParkside Crime Statistics Report is available here. Call the UW-Parkside Campus Police Office at (262) 595-2455 for a paper copy of the annual report.

Please note: Transcriptions will be required upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.