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Customer Operations Associate Jobs in Racine, WI

Ferro

Milwaukee HNU Operations I

Milwaukee, WI · On-site

$18.08 - $22.60/hr

Serving over 11,000 customers, Vibrantz's technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Racine, WI

Customer Operations Associate information

See Racine, WI salary details

$9

$24

$47

How much do customer operations associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer operations associate in Racine, WI is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $25.67 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a Customer Operations Associate do?

A Customer Operations Associate is responsible for supporting customers by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. They often work closely with other departments to process orders, handle complaints, and provide information about products or services. Their goal is to maintain customer satisfaction by delivering prompt, accurate, and friendly service. Strong communication, problem-solving, and organizational skills are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What job categories do people searching Customer Operations Associate jobs in Racine, WI look for? The top searched job categories for Customer Operations Associate jobs in Racine, WI are:
What cities near Racine, WI are hiring for Customer Operations Associate jobs? Cities near Racine, WI with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Racine, WI as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,142 per year, or $24.1 per hour.
Business Office Associate - Full Time

Business Office Associate - Full Time

Carmax

Milwaukee, WI

Full-time

Posted 17 days ago

CarMax rating

8.0

Company rating: 8.0 out of 10

Based on 366 frontline employees who took The Breakroom Quiz

26th of 713 rated retailers

Job description

7179 - Milwaukee-Metro Parc - 11011 Metro Blvd, Milwaukee, Wisconsin, 53224CarMax, the way your career should be!  

Position Overview

As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast-paced, team-oriented environment. You'll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams-all while upholding CarMax's commitment to transparency and integrity.

Why CarMax?

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

  • Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
  • Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
  • Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
  • Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
  • Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
  • Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
  • Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

  • Ability to read, interpret, and record data accurately for compliance and reporting.
  • Strong organizational and multitasking skills in a deadline-driven environment.
  • Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
  • Effective verbal and written communication skills for customer and team interactions.
  • Ability to lift up to 20 lbs and work on your feet for extended periods.
  • Commitment to confidentiality, integrity, and adherence to CarMax policies.
  • Flexibility to work varied schedules, including nights, weekends, and holidays.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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