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Customer Operations Associate Jobs in Verona, WI

Gopuff

Operations Associate, Madison, #23

Madison, WI

$14.50/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

Gopuff

Operations Associate, Madison, #23

Madison, WI · On-site

$14.50/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Madison, #23

Madison, WI

$14.50/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Aerotek

Entry Level Administrator/HR (FOA)

Madison, WI

$20.19/hr

Entry Level Administrator/HR (Field Operations Associate) Hours: Monday-Friday 8am-5pm Pay rate ... Provide outstanding front office customer service (telephone and reception area) * Order, maintain ...

Acosta

Customer Manager

Madison, WI · On-site

$65K - $75K/yr

... operations personnel for both direct and indirect customers. * Trade Marketing : Manage ... With a team of over 20,000 associates, we're a community of forward-thinking, value-driven ...

Aerotek

Entry Level Administrator/HR (FOA)

Madison, WI

$20.19/hr

Overview Entry Level Administrator/HR (Field Operations Associate) Hours: Monday-Friday 8am-5pm Pay ... Provide outstanding front office customer service (telephone and reception area) * Order, maintain ...

Acosta

Customer Manager

Madison, WI

With a team of over 20,000 associates, we're a community of forward-thinking, value-driven ... operations personnel for both direct and indirect customers. * Trade Marketing : Manage ...

Hertz

Customer Service Associate

Madison, WI · On-site

$18/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Hertz

Customer Service Associate

Madison, WI · On-site

$18/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Verona, WI

Customer Operations Associate information

See Verona, WI salary details

$9

$26

$51

How much do customer operations associate jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer operations associate in Verona, WI is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $28.03 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What jobs pay 4000 a week without a degree?

A Customer Operations Associate typically does not earn $4,000 weekly without a degree, as this pay level is uncommon for entry-level customer service roles. High-paying jobs that can reach this level without a degree often include specialized sales, real estate, or certain skilled trades, but they usually require experience, certifications, or licenses. Most roles paying this amount without a degree involve commission, performance bonuses, or entrepreneurial efforts.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving service issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and communicate with clients via phone, email, or chat to address inquiries and support business processes.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, data, and systems to ensure efficient service delivery. They often handle tasks such as order processing, troubleshooting, and using tools like CRM software to improve customer experience. Strong communication skills and attention to detail are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

Is a Customer Operations Associate job stressful?

A Customer Operations Associate role can be stressful due to high call volumes, customer complaints, and the need for quick problem-solving. Success in the position often requires strong communication skills, patience, and the ability to manage multiple tasks efficiently.
What cities near Verona, WI are hiring for Customer Operations Associate jobs? Cities near Verona, WI with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Verona, WI as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,683 per year, or $26.3 per hour.

Customer Service Operations Associate

Wolters Kluwer

Madison, WI

$29K - $48K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Wolters Kluwer rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

33rd of 241 rated software companies

Job description

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ensuring the Processing Team creates and submits accurate filing documents that align with customer requirements and applicable state regulations. This role involves resolving or appropriately delegating filing-related tasks, tracking them through completion, and delivering final documents to customers.

The Processing Specialist plays a critical role in organizational success by helping processing operations meet or exceed customer expectations while providing support to other departments as needed. In addition, the PS continuously evaluates workflows, identifies opportunities for improvement, and contributes recommendations that enhance operational efficiency.

Success in this role requires learning and applying the full range of BizFilings products and services, as well as the regulations governing various jurisdictions. Processing Specialists are responsible for reviewing and fulfilling incoming orders, contributing to customer satisfaction, supporting process improvement initiatives, and representing Wolters Kluwer within the industry and assigned territory.

Responsibilities include, but are not limited to:

  • Review orders and legal documents for accuracy and completeness.
  • Verify company name availability with state departments.
  • Prepare and file documents with the appropriate state and county agencies.
  • Obtain Federal Tax Identification Numbers (EINs) from the Internal Revenue Service (IRS).
  • Apply for S Corporation status with the IRS.
  • Coordinate the publication of required notices with appropriate newspapers or journals.
  • Process and manage rejected filings, including any required follow-up actions.
  • Apply for approvals from various state agencies.
  • Gather and research information from state and county departments, as well as online resources.
  • Monitor and follow up on the status of orders with CT offices and state and county agencies.
  • Scan, package, and ship final documentation packages and client mail to customers.
  • Manage orders and communicate with customers participating in managed annual report services.

Required Qualifications

  • Bachelor's degree from an accredited college or university.
  • Minimum of two (2) years of experience using Microsoft Office Suite applications, including Word, Excel, and Outlook.
  • Typing proficiency of at least 40 words per minute.

Knowledge, Skills, and Abilities

  • Strong attention to detail with the ability to quickly and accurately integrate information from multiple sources.
  • Excellent written and verbal communication skills.
  • Experience gathering, researching, and analyzing data.
  • Ability to communicate effectively with state and county agencies, CT offices, the IRS, and a diverse customer base.
  • Strong teamwork and collaboration skills.
  • Ability to independently manage assignments, prioritize tasks, and meet deadlines.
What You'll Contribute

As a Processing Specialist, you will help ensure the accurate and timely completion of customer filings while maintaining compliance with state and federal requirements. Through your attention to detail, customer-focused approach, and commitment to continuous improvement, you will play an important role in delivering exceptional service and supporting the overall success of the organization.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$29,200.00 - $48,900.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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