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Customer Operations Associate Jobs in Toronto, ON

Aerotek

Business Operations Associate

Mississauga, ON · On-site

CA$1.0K/wk

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses ...

Harry Rosen, Inc.

Operations Associate

Toronto, ON

CA$17.60 - CA$18.10/hr

Operations Associate Part-Time Permanent Reporting to: Operations Team Lead Harry Rosen, Yorkdale ... Customer Service * Accurately control and process client transactions through the POS system with ...

Morningstar, Inc.

Sales Operations Associate

Toronto, ON · On-site

CA$47K - CA$69K/yr

DBRS Morningstar is seeking a Sales Operations Associate to provide global support for regional ... The ideal candidate possesses a solid understanding of B2B marketing automation, CRM, and sales ...

Morningstar DBRS

Sales Operations Associate

Toronto, ON

CA$47K - CA$69K/yr

DBRS Morningstar is seeking a Sales Operations Associate to provide global support for regional ... The ideal candidate possesses a solid understanding of B2B marketing automation, CRM, and sales ...

ABL Employment

Loans Operations

Toronto, ON · On-site

CA$50K - CA$55K/yr

... associate to join our team - we have an immediate vacancy. This role is the operational liaison between our clients and our client management team, ensuring exceptional service for our customers.

Omers

Associate, Operations Excellence

Toronto, ON

CA$62K - CA$72K/yr

... our customers. Join us to accelerate your growth & development, prioritize wellness, build ... The Associate, Operations Excellence is the central point of coordination that keeps our ...

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Customer Operations Associate information

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Toronto, ON?

The most popular types of Customer Operations jobs in Toronto, ON are:

What are popular job titles related to Customer Operations Associate jobs in Toronto, ON?

For Customer Operations Associate jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Toronto, ON look for?

The top searched job categories for Customer Operations Associate jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Customer Operations Associate jobs?

Cities near Toronto, ON with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

Business Operations Associate

Mississauga, ON • On-site

Aerotek
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Aerotekexternal

CA$1.0K/wk

Full-time

Re-posted 13 days ago

Job description

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. 

Compensation: $47,000 CAD + $1,000 quarterly bonuses


Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is
responsible for ensuring the highest level of customer service, to external customers as well as corporate
and field office employees. The BOA is a proficient expert in the management and collection of customer
accounts, processing of contractor payroll and support of field offices. Qualities include: Building team
and customer relationships, conflict resolution, professionalism, the ability to employ the Aerotek
communication model as appropriate, and the ability to adapt to changes in the workplace.


Essential Functions of the Business Operations Associate:
• Support liaison for general field office questions including but not limited to corporate policies, payroll,
PeopleSoft issues, and spread and commissions
• Processing travel/payroll advances and adjustments for assigned field offices
• Auditing contractor payroll for assigned field offices
• Processing contractor expenses
• Management of customer accounts, including but not limited to invoicing, collections, customer
service and working with client to resolve outstanding issues


Qualifications:
• BA / BS degree in Business or Accounting preferred
• Ability to effectively work in a team oriented environment that is fair, open, honest, humble,
competitive
• Thorough knowledge of business policies and account management practices
• Strong communication skills and work ethic
• Ability to balance daily workload through effective time management, prioritization and organizational
skills


Aerotek logo

About Aerotek

Sourced by ZipRecruiter

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our "people are everything" spirit to the test as your career continues to grow.

Industry

Recruiting and staffing services and travel arrangement services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US

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