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Customer Operations Associate Jobs in Toronto, ON

Aerotek

Business Operations Associate

Mississauga, ON

CA$1.0K/wk

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses ...

Aerotek

Business Operations Associate

Mississauga, ON · On-site

Building team and customer relationships, conflict resolution, professionalism, the ability to ... Essential Functions of the Business Operations Associate: * Support liaison for general field ...

Capital One

Principal Associate, Operations

Toronto, ON · Hybrid

We're driven by what our customers want, and how to make their lives simpler. We're always looking ... As a Principal Associate within the Operations team at Capital One, you will work with extended ...

Grainger Businesses

Field Operations Associate I

Oshawa, ON · Hybrid

CA$21.62 - CA$29.72/hr

We're dedicated to providing value for customers, fostering an engaging culture for team members ... The Field Operations Associate will have the ability to serve key customers both in the branch and ...

Grainger Businesses

Field Operations Associate I

Oshawa, ON · Hybrid

CA$21.62 - CA$29.72/hr

We're dedicated to providing value for customers, fostering an engaging culture for team members ... The Field Operations Associate will have the ability to serve key customers both in the branch and ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Toronto, ON

Customer Operations Associate information

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

Is a CSA job stressful?

A Customer Operations Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. The level of stress varies depending on the work environment, workload, and individual skills in communication and time management.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What jobs in the US pay $300,000 a year?

In the US, high-paying roles such as senior executives, specialized physicians, investment bankers, and certain technology leaders can earn $300,000 or more annually. Customer Operations Associates typically do not reach this salary level, as it is more common in executive, medical, or financial roles requiring extensive experience and advanced skills.

What job makes $10,000 a month without a degree?

A Customer Operations Associate typically does not earn $10,000 a month without specialized experience or advanced skills. High-paying roles that can reach this level often involve sales, entrepreneurship, or technical fields like software development, which may require self-education, certifications, or extensive experience rather than formal degrees.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Toronto, ON? The most popular types of Customer Operations jobs in Toronto, ON are:
What are popular job titles related to Customer Operations Associate jobs in Toronto, ON? For Customer Operations Associate jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Toronto, ON look for? The top searched job categories for Customer Operations Associate jobs in Toronto, ON are:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Toronto, ON as of June 2026, with employment types broken down into 71% Full Time, 28% Part Time, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution.
Business Operations Associate

Business Operations Associate

Aerotek

Mississauga, ON

CA$1.0K/wk

Full-time

Posted 12 days ago

Job description

Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. 

Compensation: $47,000 CAD + $1,000 quarterly bonuses


Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is
responsible for ensuring the highest level of customer service, to external customers as well as corporate
and field office employees. The BOA is a proficient expert in the management and collection of customer
accounts, processing of contractor payroll and support of field offices. Qualities include: Building team
and customer relationships, conflict resolution, professionalism, the ability to employ the Aerotek
communication model as appropriate, and the ability to adapt to changes in the workplace.


Essential Functions of the Business Operations Associate:
• Support liaison for general field office questions including but not limited to corporate policies, payroll,
PeopleSoft issues, and spread and commissions
• Processing travel/payroll advances and adjustments for assigned field offices
• Auditing contractor payroll for assigned field offices
• Processing contractor expenses
• Management of customer accounts, including but not limited to invoicing, collections, customer
service and working with client to resolve outstanding issues


Qualifications:
• BA / BS degree in Business or Accounting preferred
• Ability to effectively work in a team oriented environment that is fair, open, honest, humble,
competitive
• Thorough knowledge of business policies and account management practices
• Strong communication skills and work ethic
• Ability to balance daily workload through effective time management, prioritization and organizational
skills


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