Customer Operations Associate Jobs in Toronto, ON

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Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be - and deliver - your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthenseconomies and communities. By prioritizing people, partnerships and places, we generate meaningful returnsfor OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don't just work anywhere - come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

The Associate, Operations Excellence is the central point of coordination that keeps our Operational Excellence initiatives running smoothly. In this role, you will support departmental projects, communications, invoice administration, SharePoint management, and operational programs that power national initiatives across the portfolio.

This position is important because you connect the details to the bigger picture - partnering with internal stakeholders and external vendors to ensure the efficient, day-to-day execution that our teams and sites rely on. If you are organized, detail-driven, and energized by keeping many moving parts on track, this is a role where your impact will be felt every day.

You Will Be Responsible For

• Coordinating and supporting Operational Excellence projects and initiatives - tracking deliverables, preparing materials, and supporting stakeholder communications.

• Managing and triaging requests received through shared departmental inboxes, ensuring inquiries are routed appropriately and resolved in a timely manner.

• Administering and maintaining Operational Excellence SharePoint sites, including publishing content, managing documentation, and keeping information current and accessible.

• Coordinating the processing of invoices, approvals, and related documentation, while supporting budget administration activities.

• Serving as the primary administrator for the Amazon Business program, including user onboarding, account management, and stakeholder support.

• Preparing meeting agendas, presentations, reports, and other business materials to support operational planning and decision-making.

• Coordinating departmental events, workshops, training sessions, and other team initiatives.

• Building effective working relationships with site teams, corporate functions, vendors, and other stakeholders to support operational excellence across the business.

• Supporting continuous improvement by identifying opportunities to enhance processes, communication, and administrative efficiency.

Required Skills & Experience

• 4-6 years of experience in a project coordination, operations, administrative, or business support role.

• Familiarity with invoice processing, approval workflows, and budget administration.

• Experience administering vendor or procurement programs

• Strong organizational and time-management skills, with a proven ability to manage multiple priorities and deadlines with minimal oversight.

• Proficiency across Microsoft 365 (Outlook, Teams, Excel, and SharePoint), including hands-on experience managing SharePoint sites, content, and document libraries.

Preferred Skills & Experience

• Post-secondary education in Business Administration, Communications, Office Administration, or a related field.

• Experience working in a corporate, real estate, property management, or similar environment.

• Excellent written and verbal communication skills, with strong attention to detail and a commitment to accurate, high-quality work.

• Ability to work independently, exercise sound judgment, and build effective relationships across a broad stakeholder group.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans - details on these elements of compensation are included within OMERS & Oxford offer letters.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work - and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.