Customer Operations Associate Jobs in Toronto, ON

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:

Essential Duties & Responsibilities
Performs initial underwriting analysis and documentation inclusive of summarizing insured operations, set up and run initial pricing analysis.
Handles majority of endorsement referral requests without underwriting involvement such as analyzing and resolving endorsement referrals, make recommendations independently including agency engagement for clarification or missing information.
Establishes support needs for new and renewal policies (i.e., identify and gather relevant account information to quote or issue policies) with minimal interaction of Underwriter.
Analyzes account specific information and summarizes information and findings for Underwriter review (i.e. loss information, description of operations, financials, risk control reports).
Works as a liaison between the field and processing centers to ensure timely account set-up, clearing, rating, issuance and renewal prep activities.
Coordinates account processing and servicing.
Leads pre-renewal meetings to build renewal schedule of key activities (missing information, updated applications, etc.).
Independently prepares and executes underwriting/pricing exhibits including updated exposures, rating and pricing worksheets, and updated account information.
Manages account documentation and ensures file completeness and quality (correspondence, proposals, agreement letters, endorsements, cancellations, etc.).
Communicates with external producers/customers and serves as the first-line point of contact on account related matters while proactively identifying opportunities for up sell or account rounding.
Skills, Knowledge and Abilities

Excellent communication skills, both written and verbal in French and English
Knowledge of Property and Casualty underwriting including insurance products, policy processing procedures and documentation.
Strong time management, analytical and communications skills.
Demonstrated ability to work independently on multiple tasks.
Strong capability to advise and coach others.
Demonstrated customer service experience and the ability to interact with a wide-variety of people on a daily basis in person, via telephone and email.
Strong knowledge of Microsoft Office Suite and other enterprise business tools, including responsible use of AIenabled technologies (such as Copilot or similar) to enhance efficiency, analysis and workflow in accordance with company policies.
Education and Experience
High school diploma, GED or equivalent experience. Bachelor's degree preferred.
Typically a minimum of three years of related work experience in an office environment.

Our Total Rewards philosophy reflects our commitment to building a high-performing, inclusive culture where every team member is empowered to grow, contribute, and thrive. We value the unique strengths and perspectives each individual brings to our business, our clients, and our communities. The hourly rate for this position is $25.64 to $33.33, and may include eligibility for additional incentives. Hourly rates are determined by various factors, including but not limited to, relevant work experience, skills, certifications, and location. Please note that this posting is for an existing vacancy

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant's accessibility needs.