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Customer Operations Associate Jobs in Toronto, ON

Factory Tile Depot

Warehouse Operations

Oakville, ON

CA$37K/yr

... Operations Associate. Who are We?: We're Factory Tile Depot, a young, dynamic, growing company ... Professionally and personally interact with customers, couriers, drivers, and other staff members ...

Forma.ai

Implementation Associate

Toronto, ON

CA$80K - CA$100K/yr

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client's sales ...

Plan Group

Associate Account Executive

Vaughan, ON · On-site

The Associate Account Executive role is designed for ambitious, driven individuals who want to ... Develop an understanding of customer operations, helping identify opportunities to expand Plan ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Toronto, ON

Customer Operations Associate information

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What jobs pay 4000 a week without a degree?

A Customer Operations Associate typically does not earn $4,000 weekly without a degree, as this pay level is uncommon for entry-level customer service roles. High-paying jobs that can reach this level without a degree often include specialized sales, real estate, or certain skilled trades, but they usually require experience, certifications, or licenses. Most roles paying this amount without a degree involve commission, performance bonuses, or entrepreneurial efforts.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving service issues, and ensuring customer satisfaction. They often use customer relationship management (CRM) tools and communicate with clients via phone, email, or chat to address inquiries and support business processes.

What is a customer service operations associate?

A customer service operations associate is responsible for supporting customer service teams by managing processes, data, and systems to ensure efficient service delivery. They often handle tasks such as order processing, troubleshooting, and using tools like CRM software to improve customer experience. Strong communication skills and attention to detail are essential for this role.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

Is a Customer Operations Associate job stressful?

A Customer Operations Associate role can be stressful due to high call volumes, customer complaints, and the need for quick problem-solving. Success in the position often requires strong communication skills, patience, and the ability to manage multiple tasks efficiently.
What are the most commonly searched types of Customer Operations jobs in Toronto, ON? The most popular types of Customer Operations jobs in Toronto, ON are:
What are popular job titles related to Customer Operations Associate jobs in Toronto, ON? For Customer Operations Associate jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Toronto, ON look for? The top searched job categories for Customer Operations Associate jobs in Toronto, ON are:
Customer Operations Associate jobs near you
Associate, Operations - New Accounts & Client Documentation

Associate, Operations - New Accounts & Client Documentation

Royal Bank of Canada

Mississauga, ON • On-site

Full-time

Posted 4 days ago

Job description

Job Description

What is the opportunity?

The role supports RBC Wealth Management Businesses (e.g. Direct Investing, Invest Ease) to deliver superior client experiences by using in depth knowledge of varied products, processes and applications in order to provide comprehensive resolution to internal service partners for documentation review. We are currently seeking a highly organized and detail-oriented individual to join our team at RBC Wealth Management as an Operations New Accounts and Documentation Associate. In this role, you will be responsible for efficiently and accurately processing complex new account applications and ensuring compliance with all regulatory requirements.

What will you do?

  • Review and process new account applications, ensuring all required documentation is complete and accurate.

  • Conduct thorough due diligence checks and verification procedures to meet regulatory and compliance standards.

  • Review and update customer KYC information and approve accounts in accordance with established policies and procedures.

  • Contribute to process improvement initiatives to enhance operational efficiency and customer experience.

  • Participate in training programs to stay updated on product knowledge, operational procedures, and industry regulations.

  • Collaborate with team members and support a positive and cooperative work environment.

What do you need to succeed?

Must haves:

  • Post-Secondary Education, preferably in business, finance or related field

  • Strong knowledge of regulatory requirements and compliance standards related to account opening and documentation.

  • Excellent attention to detail and accuracy in processing and verifying documentation.

  • Proficient computer skills, including experience with operations systems and MS Office Suite.

  • Strong organizational and time management skills, with the ability to prioritize tasks effectively and meet deadlines.

  • Ability to work both independently and collaboratively in a team environment.

  • Strong problem-solving and analytical skills to identify and resolve issues effectively.

Nice-to-have:

  • Experience in Wealth Management Operations or Direct Investing is an asset

  • Knowledge of applications used in WM Operations

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Flexible work/life balance options

  • Opportunities to do challenging work

  • Opportunities to take on progressively greater accountabilities

  • Access to a variety of job opportunities across business and geographies

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-13

Application Deadline:

2026-07-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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