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Insurance Operations Manager Jobs in Toronto, ON

CHANEL

Operations Manager

Toronto, ON · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... Health & Wellness - Private medical and dental insurance, long-term disability coverage, life ...

Chanel

Operations Manager

Toronto, ON

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... Health & Wellness - Private medical and dental insurance, long-term disability coverage, life ...

Quadreal

Operations Manager

Toronto, ON

  • Medical

  • Dental

  • Retirement

  • PTO

QuadReal Property Group is seeking an experienced and driven Operations Manager to lead building ... Implement the corporate occupational health and safety program and conduct insurance and risk ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

  • Medical

  • Dental

  • Life

  • PTO

Operations Manager will be responsible for training, leading and developing a team of service ... Life insurance * Paid time off * RRSP match upto 3.5% * Vision care If you require any ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

  • Medical

  • Dental

  • Life

  • PTO

Operations Manager will be responsible for training, leading and developing a team of service ... Life insurance * Paid time off * RRSP match upto 3.5% * Vision care If you require any ...

Sephora

Operations Manager, Stores

Toronto, ON

CA$54K - CA$74K/yr

  • Medical

  • Life

  • PTO

The Operations Manager reports directly to our Store Operations & Talent Assistant Store Director ... This role includes access to Sephora's extended health and life insurance benefits, customizable ...

Jazz Aviation LP

Airport Operations Manager

Toronto, ON

  • Medical

  • Dental

  • Life

  • Retirement

Manage operational activities with Jazz Customer Service Agents, Porter Ramp, Ports Toronto ... and accident insurance to keep you and your loved ones protected. About Jazz Aviation LP Jazz ...

Jazz Aviation LP

Airport Operations Manager

Toronto, ON · On-site

  • Medical

  • Dental

  • Life

  • Retirement

Manage operational activities with Jazz Customer Service Agents, Porter Ramp, Ports Toronto ... and accident insurance to keep you and your loved ones protected. About Jazz Aviation LP Jazz ...

FIC

Analyst - Life Insurance

Toronto, ON · On-site

$120K/yr

Assisting staff and managers in daily operations, with a focus on insurance activities * Assisting the executive team in planning and executing operational and strategic initiatives * Supporting the ...

FIC

Analyst - Life Insurance

Toronto, ON · On-site

$120K/yr

Assisting staff and managers in daily operations, with a focus on insurance activities * Assisting the executive team in planning and executing operational and strategic initiatives * Supporting the ...

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All JobsInsurance Operations JobsInsurance Operations Manager JobsInsurance Operations Manager Jobs in Toronto, ON

Insurance Operations Manager information

See Toronto, ON salary details

$33.9K

$70.8K

$102.1K

How much do insurance operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for insurance operations manager in Toronto, ON is $70,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,260.00 and $84,459.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an insurance operations manager?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by insurance operations managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

Is an insurance operations manager a high paying job?

Insurance operations managers typically earn a competitive salary that varies by location, experience, and company size. In general, they are considered well-paid roles within the insurance industry, often with opportunities for bonuses and benefits. Advanced skills in management, data analysis, and industry knowledge can lead to higher compensation.

What does an insurance operations manager do?

An insurance operations manager oversees the daily functions of an insurance company or department, including claims processing, policy administration, and customer service. They coordinate teams, improve operational efficiency, ensure compliance with regulations, and often use management software to monitor performance and workflows.

What are the most commonly searched types of Insurance Operations jobs in Toronto, ON?

The most popular types of Insurance Operations jobs in Toronto, ON are:

What job categories do people searching Insurance Operations Manager jobs in Toronto, ON look for?

The top searched job categories for Insurance Operations Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Insurance Operations Manager jobs?

Cities near Toronto, ON with the most Insurance Operations Manager job openings:

Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 58% Full Time, 37% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $70,793 per year, or $34 per hour.

Team Lead, Insurance Operations

Foresters Financial Services

Toronto, ON • On-site

Full-time

Re-posted yesterday

Job description

Career OpportunityRole TitleTeam Lead, Insurance OperationsPurpose of roleThe Team Leader, Insurance Operations, is accountable for achieving the required business results through effective process, workflow and quality management, including but not limited to driving workforce efficiencies. The Team Leader will have input to the Manager's accountabilities as it relates to performance reviews, daily coaching and team development. The Team Leader will ensure a consistent and exceptional service experience for internal & external customers by ensuring the front-line employees are motivated, coached and skilled to meet the department's performance targets. Service delivery will consist of operational efficiency with a focus on enhancing the customer experience and relationship with Foresters Financial. The Team Leader will also play a key role in supporting the implementation of major change initiatives.Job DescriptionKey Responsibilities
  • Build, manage and sustain a high performing service team ensuring that service and quality objectives are being attained and maintained on a consistent basis
  • Ensure the highest level of customer service and facilitate all actions necessary including research and follow up to positively satisfy customer needs. This includes building and forging strong relationships with field partners and internal customers
  • Provides frequent, direct coaching and development to team members including daily huddles, weekly 1 on 1 coaching, development planning and goal setting
  • Support a positive, motivating work environment that values the people and encourages participation, creativity, learning and accountability
  • Manage all scheduling and workflow for NB case management teams, ensuring daily workflow is managed within compliance, audit, quality and SLA standards
  • Conduct gap analysis, root cause and validation for continuous improvement opportunities.
  • Initiate and implement process recommendations, with appropriate approval. Act as a change sponsor to ensure successful implementation of new processes, procedures, systems, etc. Facilitate feedback from Team members to one-up Manager
  • Handle escalation resolution with minimal to no supervision
  • Evaluates Case Manager phone calls on a regular basis and scores calls based on internal quality standards
  • Collaborate with other leaders and staff within Insurance Operations to ensure that all functions are fully integrated and are in accordance with the Company's goals and objectives, ensuring that all overarching SLAs are considered, met and/or exceeded
  • Proactively support the Management Team with required reports, summaries, investigations, feedback, and potential challenges. Effectively liaise and negotiate with other business units to resolve and enhance customer service expectations and business deliverables
  • Represent Insurance Operations on audit investigations providing clarification and details of processes and any exception-based decisions
  • Responsible/ accountable for onboarding, training of new hires
Key Qualifications
  • Minimum 5+ years of progressive leadership experience, preferably within the insurance / financial /CaII center leadership role
  • College Diploma or University Degree an asset
  • Strong people leadership skills with the proven ability to adapt and implement on-going changes, ensuring a seamless transition to the customer
  • Demonstrated ability to coach and mentor front line employees to create a high performing team
  • In depth product, system and regulatory knowledge with proven ability to adapt and implement on-going changes, ensuring a seamless transition to the customer
  • Strong sense of personal accountability, mature judgment, confidence and flexibility. Ability to exercise independent discretion at all times
  • Well developed problem solving, analytical and decision-making skills, including the ability to analyze situations, diagnose problems, develop and implement solutions, often within narrow timeframes, e.g. preventing complaints from escalating further and turning potentially damaging caller situations into positive caller experiences. Further includes being able to facilitate creative problem solving with others. Also includes being a forward thinker
  • Ability to forecast anticipated changes to work volumes and successfully achieve established service level agreements (SLA) within a fast-paced environment
  • Must have the initiative and ability to look for and champion improvement opportunities
  • A "take charge" attitude along with the ability to self-manage workload and priorities in a changing and evolving environment. This includes effective and efficient time management, multi-tasking and prioritizing skills
  • Demonstrated ability to prioritize own work and work of others; can work effectively under pressure and time constraints within a fast-paced environment
  • Advanced verbal, written, and interpersonal communication skills required to effectively communicate with all levels of employees and customers
  • Ability to work in a new and ambiguous environment where tasks, processes, procedures, and lines of authority are evolving and changing. Also possessing an aptitude in teaching and guiding the effectiveness and usability of new systems and tools
  • Understand the implications of data input, content and quality to all systems, departments and end customers
  • Takes initiative to increase knowledge of Foresters Financial business and how own job contributes to our corporate and department objectives. Applies this knowledge to be productive and successful
  • Intermediate to advanced level proficiency with computer applications (Microsoft Office)

#LI-Hybrid

Hours of Operation:
  • The role requires flexibility with working hours between 8:00 a.m. and 8:00 p.m., Monday to Friday
  • Flexibility for periodic weekend shifts and statutory holidays is also required to support changing conditions, customer demand, and business needs

Salary Range:

$65,000.00 - $95,000.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

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