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Insurance Operations Manager Jobs (NOW HIRING)

Orion180

Insurance Operations Manager

Draper, UT · On-site

We are seeking an Insurance Operations Manager to lead our Customer Experience Department, encompassing Customer Support, Policy Administration, and Inspections. In this role, you will guide a high ...

PartnerRe

Insurance Operations Manager

Stamford, CT · On-site

About the Job Manage day-to-day operations of PRe's insurance programs including onboarding of new programs, overseeing data quality and reporting, helping to ensure financial reporting accuracy ...

Roofserv

Insurance Operations Coordinator

Austin, TX · Remote

We are seeking a detail-oriented and proactive Insurance Operations Coordinator to support our Direct Repair Program (DRP) and Managed Repair Program (MRP) operations by ensuring claims move ...

New

Marsh & McLennan Companies, Inc.

Bachelor's degree in business, insurance, risk management, or related field of study. * 1+ years of experience in an operations role with an emphasis on defining processes and procedures, analyzing ...

PIRTEK Peachtree

Operations Manager

Tyrone, GA

$65K - $85K/yr

Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Operations Manager MultiLocation Hydraulic Service (PIRTEK) Location: Metro Atlanta, GA ...

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Insurance Operations Manager information

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$31K

$63.5K

$118.5K

How much do insurance operations manager jobs pay per year?

As of May 29, 2026, the average yearly pay for insurance operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Operations Manager, and why are they important?

To thrive as an Insurance Operations Manager, you need in-depth knowledge of insurance products, regulatory compliance, and operational best practices, usually backed by a bachelor's degree in business or a related field. Familiarity with insurance management software, claims processing systems, and, in some cases, certifications like CPCU (Chartered Property Casualty Underwriter) are highly valued. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and optimizing processes. These skills and qualifications ensure efficient operations, regulatory adherence, and high service quality within the insurance organization.

What are some common challenges faced by Insurance Operations Managers, and how can they be addressed?

Insurance Operations Managers often encounter challenges such as streamlining processes across departments, ensuring compliance with constantly changing regulations, and managing high volumes of transactions efficiently. To address these issues, they frequently implement process automation, foster cross-functional communication, and stay updated on industry best practices. Building a strong team and investing in ongoing training can also help maintain high operational standards and adapt to evolving business needs.

What does an Insurance Operations Manager do?

An Insurance Operations Manager oversees the day-to-day administrative and operational functions of an insurance company or department. They are responsible for streamlining processes, improving efficiency, and ensuring compliance with industry regulations. Their duties often include managing staff, handling budgets, implementing policies, and collaborating with other departments to meet organizational goals. Insurance Operations Managers play a key role in optimizing service delivery and maintaining high standards of customer satisfaction.

What is the difference between Insurance Operations Manager vs Insurance Underwriter?

AspectInsurance Operations ManagerInsurance Underwriter
Primary RoleOversees daily insurance company operations, manages teams, and improves processesEvaluates insurance applications, assesses risk, and determines policy terms
Required CredentialsTypically requires a bachelor’s degree in business, finance, or related field; certifications like CPCU are commonUsually requires a bachelor’s degree; professional certifications like CPCU or ARM are beneficial
Work EnvironmentOffice setting within insurance companies or agenciesOffice environment, often within underwriting departments
Employer & Industry UsageUsed across insurance carriers, agencies, and brokersPrimarily within insurance companies and underwriting firms

The Insurance Operations Manager focuses on managing overall insurance processes and teams, while the Insurance Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require similar credentials and work in office settings within the insurance industry, but their core responsibilities differ significantly.

More about Insurance Operations Manager jobs
What cities are hiring for Insurance Operations Manager jobs? Cities with the most Insurance Operations Manager job openings:
What are the most commonly searched types of Insurance Operations jobs? The most popular types of Insurance Operations jobs are:
What states have the most Insurance Operations Manager jobs? States with the most job openings for Insurance Operations Manager jobs include:
What job categories do people searching Insurance Operations Manager jobs look for? The top searched job categories for Insurance Operations Manager jobs are:
Insurance Operations Manager jobs near you
Infographic showing various Insurance Operations Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Insurance Operations Manager

Orion180

Draper, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

At Orion180, we don't just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
Orion180 is proud to call three vibrant cities home. Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.
We are actively searching for an Insurance Operations Manager - Customer Experience to join our fast-paced and growing Customer Experience Team!
Are you a driven leader with a passion for operational excellence, performance management, and delivering an exceptional customer experience? We are seeking an Insurance Operations Manager to lead our Customer Experience Department, encompassing Customer Support, Policy Administration, and Inspections. In this role, you will guide a high-performing team, optimize operations, and champion a culture of empathy, accountability, and continuous improvement - ensuring every policyholder and agency partner interaction reflects our brand's commitment to.
In this role, you will be responsible for, but not limited to:
Leadership & Team Development
  • Lead, mentor, and inspire a growing team across Customer Support, Policy Administration, and Inspections.
  • Implement performance management programs that foster accountability, skill development, and engagement.
  • Coach team members to deliver empathetic, solution-oriented customer service, handling escalations with professionalism and care.
  • Cultivate a collaborative, positive environment that encourages innovation, self-starting behaviors, and continuous learning.

Operational Excellence
  • Oversee daily insurance operations, ensuring consistency, efficiency, and compliance across all functions.
  • Streamline workflows and leverage technology to enhance productivity and response times.
  • Partner cross-functionally to align operational priorities with company goals and compliance standards.
  • Develop and refine training programs to strengthen product knowledge, communication skills, and service excellence.

Reporting & Performance Management
  • Track and analyze key performance metrics, including service levels, productivity, quality assurance, and customer satisfaction.
  • Identify performance gaps, implement coaching strategies, and execute data-driven process improvements.
  • Gather and interpret customer feedback to inform policy, technology, and service enhancements.
  • Present reports and recommendations to leadership, highlighting trends and opportunities for operational advancement.

WHAT WE'RE LOOKING FOR:
Education and Work Authorization
  • Education: High school diploma required; bachelor's degree preferred.
  • U.S. Citizen or Green Card Holder Required
    •

Experience and Licensing
  • Active Property & Casualty (P&C) or Agency Service Representative License required, or ability to obtain within 60 days.
  • Minimum of 2 years in a supervisory or leadership role within insurance operations or customer service.
  • Insurance Knowledge: Strong understanding of homeowners insurance, policy administration workflows, and regulatory compliance.
  • Leadership Skills: Proven ability to manage and develop teams of 5+ employees, balancing performance metrics with employee engagement.
  • Self-Starter Mindset: Thrives in a fast-paced environment with minimal supervision; proactively identifies and solves operational challenges.
  • Customer Service Expertise: Deep understanding of best practices in customer engagement, retention, and satisfaction.
  • Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Zendesk, RingCentral, or CRM/call center tools preferred.

WHAT'S IN IT FOR YOU:
Join Our Team & Make an Impact! At Orion180, we don't just meet expectations, we exceed them. If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
  • Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
  • Compensation: Competitive base pay and performance bonuses.
  • Career Growth: Mentorship, growth tracks, and professional development.
  • Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.
Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.

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