Insurance Operations Manager Jobs in Boston, MA (NOW HIRING)

Industry/Sector

Insurance

Specialism

Operations

Management Level

Manager

Job Description & Summary

The Opportunity
As an AI P&C Insurance Operations Solutions Architect, Manager, you will specialize in consulting services for a variety of insurance solutions, helping clients optimize operational efficiency. You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of insurance solutions, enabling clients to achieve their strategic objectives. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
In this role within our P&C Insurance Operations practice, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will also address conflicts or issues, engaging in conversations with clients, team members, and other stakeholders, escalating where appropriate.
Responsibilities
- Analyzing client needs and developing tailored software solutions to enhance operational efficiency
- Managing project timelines, budgets, and deliverables to achieve strategic objectives
- Coaching and mentoring team members to leverage their strengths and improve performance
- Collaborating with clients to identify opportunities for innovation and process improvement
- Facilitating training sessions to validate seamless adoption and utilization of new technologies
- Encouraging a culture of continuous learning and embracing change within the team
- Addressing and resolving conflicts with clients and stakeholders to maintain productive relationships
- Upholding professional and technical standards in alignment with firm guidelines and industry practices
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in at least one of the following fields of study: Actuarial Science, Business Administration/Management, Business Analytics, Commerce, Computer and Information Science, Computer Applications, Computer Engineering, Computer Engineering & Accounting, Data Processing/Analytics/Science, Economics, Electrical Engineering, Engineering, Engineering and Business, Finance, Information Technology, Management Information Systems, Mathematics, Mechanical Engineering, Operations Management/Research, Risk Management, Software App, Statistics

- Designing intelligent AI solutions with a systems-thinking lens, weighing architecture concerns across integration, data, security, state management, and responsible AI / governance, and framing the cost, investment, and staffing models that carry a solution from design through build and sustain
- Bringing P&C insurance domain depth to architecture decisions: shaping fit-for-purpose designs, framing short- and long-term trade-offs (flexibility vs. cost, regulatory compliance vs. time to value), and building decision frameworks that guide clients on where AI versus non-AI technologies fit
- Demonstrating fluency in agentic architecture, including multi-agent orchestration, agent memory, tool use and interoperability standards such as MCP, knowledge graphs, and RAG / GraphRAG, and treating evaluation as a discipline through guardrails, eval suites, and drift monitoring
- Utilizing strategic questioning to drive business insights
- Embracing change and innovation in insurance operations
- Developing skills in system development methodologies
- Motivating teams through effective coaching and feedback

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines