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Customer Operations Associate Jobs in Ajax, ON (NOW HIRING)

Harry Rosen, Inc.

Operations Associate

Toronto, ON · On-site

CA$17.60 - CA$18.10/hr

Operations Associate Part-Time Permanent Reporting to: Operations Team Lead Harry Rosen, Yorkdale ... Customer Service * Accurately control and process client transactions through the POS system with ...

Morningstar, Inc.

Sales Operations Associate

Toronto, ON · On-site

CA$47K - CA$69K/yr

DBRS Morningstar is seeking a Sales Operations Associate to provide global support for regional ... The ideal candidate possesses a solid understanding of B2B marketing automation, CRM, and sales ...

Morningstar DBRS

Sales Operations Associate

Toronto, ON

CA$47K - CA$69K/yr

DBRS Morningstar is seeking a Sales Operations Associate to provide global support for regional ... The ideal candidate possesses a solid understanding of B2B marketing automation, CRM, and sales ...

Omers

Associate, Operations Excellence

Toronto, ON · On-site

CA$62K - CA$72K/yr

... our customers. Join us to accelerate your growth & development, prioritize wellness, build ... The Associate, Operations Excellence is the central point of coordination that keeps our ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Ajax, ON

Customer Operations Associate information

See Ajax, ON salary details

$11

$19

$28

How much do customer operations associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer operations associate in Ajax, ON is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.31 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What job categories do people searching Customer Operations Associate jobs in Ajax, ON look for?

The top searched job categories for Customer Operations Associate jobs in Ajax, ON are:

What cities near Ajax, ON are hiring for Customer Operations Associate jobs?

Cities near Ajax, ON with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Ajax, ON as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,422 per year, or $19.9 per hour.

Operations Associate

Harry Rosen, Inc.

Toronto, ON • On-site

CA$17.60 - CA$18.10/hr

Part-time

Retirement

Re-posted 9 days ago

Job description

Your Style, Your Career


Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies.We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.


Operations Associate

Part-Time Permanent

Reporting to: Operations Team Lead

Harry Rosen, Yorkdale Shopping Centre

We are looking for an Operations Associate to join our Store team.In this role you'll be responsible for:

Customer Service

  • Accurately control and process client transactions through the POS system with efficiency
  • Collect new client contact information and update/maintain existing client information and files
  • Support all service desk activities and ensure the desk is clean, organized and well stocked
  • Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues
  • Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits)
  • Identify, report and troubleshoot common errors/discrepancies

OMNI services & Order Fulfillment

  • Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates
  • Assist with BOPIS operations activities
  • Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.)

Store & Merchandise Maintenance

  • Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards
  • Monitor return items and re-stock, support with maintenance of overall stock levels.
  • Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required
  • Assist with season inventory preparations and counts

Flex Support & Teamwork

  • When required, support clients on the sales floor by assisting with basic inquiries
  • Support with daily tasks and ad-hoc projects
  • Adhere to all Harry Rosen philosophies, processes and standards
  • Deliver consistent and exceptional service through standards
  • Provide cross-functional team support
  • Demonstrate Core Values

Successful candidates will require:

  • Aminimum of 2 yearsof retail experience preferably in a luxury environment, in a customer-facing role.
  • Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment
  • Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
  • A strong service orientation - a demonstrated desire to wow our customers!
  • Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
  • The ability to work effectively as part of a team
  • Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
  • Strong communication skills

What are the perks of the job?

  • Competitive pay program
  • Opportunities to additionally earn monthly and annual Team bonuses
  • Best in industry discounts and special purchase opportunities
  • A comprehensive flexible benefits package
  • Pension and Group RRSP Programs that grow with you
  • A modern, digitally advanced workplace
  • A coach committed to supporting the achievement of your personal career goals
  • A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
  • An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation: $17.60 - $18.10/hr + opportunity for bonus.

We thank you for your interest in this opportunity.


Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

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