Customer Operations Associate Jobs in Ajax, ON (NOW HIRING)

Requisition ID: 262496 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are actively sourcing talent for current and future opportunities within the International Investment Advisory team at Scotiabank. Ideal candidates will have experience aligned with skills indicated below and an interest in contributing to a collaborative and fast-paced environment.

Purpose

Contributes to the overall success of the ScotiaMcLeod Branch, ensuring specific individual goals, plans, initiatives are executed in support of the business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Provides operational and administrative support to the Branch Management and Advisor teams, ensuring a high level of client service.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Manages all client banking functions accurately and efficiently while adhering to regulatory and internal cash, custody and security procedures. Includes receiving cheques and security certificates from clients, issuing receipts, posting go client accounts, and ensuring appropriate document handling. Maintains a complete understanding of compliance regulations regarding banking.
• Manages all non-trade functions in a timely manner, while ensuring accuracy and adhering to industry regulations, including processing of trade corrections and trailers, New Issue tickets and follow up, maintains the branch Trade Error back up file, and Branch House accounts. Completes all non-online account management (OAM) functions including shareholder communication information, collection and distribution of account documentation, actioning account closures as per protocol, and processing advisor code changes on client accounts, ensuring the highest level of accuracy and confidentiality are maintained.
• Contributes to the efficiency and regulatory requirements and internal policies of Branch Operations by managing the branch mail distribution and billing, deliveries and couriers, prospect distribution maintenance, coordination of building facilities maintenance and document retention procedures, cost effective ordering of branch supplies, and submission and record-keeping of third-party branch expenses.
• Ensures a positive visitor experience and high level of client service by co-creating and delivering welcome protocols for the Branch and applying them to all client interactions. Ensures all incoming calls are answered, triaged, and any client complaints are immediately relayed to Branch Management. Assists with internal and external meeting bookings, manages meeting requirements, and maintains meeting rooms as per operational standards.
• Contributes to the quality and efficiency of branch operations and compliance with regulatory and internal guidelines to minimize the Bank's exposure to risk by complying with regulatory requirements as part of the service process, including Know Your Client (KYC), Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC), Anti-Money Laundering/AntiTerrorist Financing (AML/ATF),
• Privacy and Occupational Health Safety (OHS) requirements, processes and guidelines as well as SSI guidelines/processes. Immediately reports/escalates fraudulent activities, unusual occurrences, issues/deficiencies/trends to direct supervisor and/or the Branch Manager, Chief Compliance Officers and/or applicable Global Operations department, as appropriate.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Takes direction from the Branch Administrator
• Responsible for enforcing the industry regulations regarding withdrawals, deposits, contributions and client requests
• Cheque signing authority as co-signatory as required

Education, Expernience & Other Information

• Strong written and verbal communication skills with excellent organizational abilities
• Ability to work independently, take initiative, and consistently meet deadlines
• Proficient in Microsoft Word, Excel, and PowerPoint
• Banking background and secondary education preferred
• Committed to effective and efficient operations in alignment with Scotiabank's Values, Code of Conduct, and Global Sales Principles, including adherence to business controls, operational and compliance requirements, AML/ATF, sanctions, and conduct risk standards

• Spanish language skills are considered an asset but are not required.

  #SWM

Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.