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Customer Operations Associate Jobs (NOW HIRING)

Commure

AI Agents Operations Associate

Mountain View, CA · On-site

The AI Agents Operations Associate will be responsible for testing and improving voice agents ... customer operations and engineering teams. Responsibilities : • Test and QA live AI agents • ...

Clark Associates

Operations Associate

Kingston, PA · On-site

Operations Associate The Operations Associate with The Restaurant Store is responsible for ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

Clark Associates

Operations Associate

Orlando, FL

Operations Associate The Operations Associate with The Restaurant Store is responsible for ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

Merchology

Customer Operations Specialist

Plymouth, MN · On-site

$57K - $60K/yr

Merchology seeks a Customer Operations Specialist to support and strengthen the day-to-day ... High school diploma or GED required; associate or bachelor's degree preferred * Strong ...

Clark Associates

Operations Associate

Orlando, FL · On-site

Job Summary The Operations Associate with The Restaurant Store is responsible for assisting the ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

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How much do customer operations associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Associate, and why are they important?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by Customer Operations Associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What does a Customer Operations Associate do?

A Customer Operations Associate is responsible for supporting customers by addressing their inquiries, resolving issues, and ensuring a smooth customer experience. They often work closely with other departments to process orders, handle complaints, and provide information about products or services. Their goal is to maintain customer satisfaction by delivering prompt, accurate, and friendly service. Strong communication, problem-solving, and organizational skills are essential for this role.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

More about Customer Operations Associate jobs
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Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, 23% Part Time, 2% Temporary, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $53,475 per year, or $25.7 per hour.